NEOM Wellbeing Omdömen 

I’ve just received my new NEOM mini pod and essential oils ! I’m absolutely thrilled it’s very easy to use the scents are amazing! Yes it’s a bit pricey but well worth it !
Highly recommended

I contacted customer services today and was helped by Flo. I explained the problem I had with my order and Flo sorted it out straight away for me. A huge Thank you & recognition to Flo.

Perhaps the most effective and stylish diffuser in the market. Their oils are blended from the highest natural sources and the projection and scent longevity is remarkable.

The customer service team as superb and very helpful to sort any issues with special mention to Georgia who is an excellent Brand Ambassador for this prestigious company.

A brand whom I trust and have already purchased several items directly from the easy to navigate website.

I have already recommended these electric diffusers to family and friends and get in early before the Xmas stock limitations.

I wish influencers would be a little more careful with products/companies they subscribe to. I have had the most awful experience of Neom. Their medium pod after a couple of weeks became faulty (no big deal these things happen). However how a company reacts and deals with problems is what matters the most. On this occasion due to their faulty product it took about 8 weeks of providing constant repetitive information! All one had to do was look up the order number details etc; but no it seems that is far too difficult to do for this company. I have had to chase them up at literally every point to get them to sort this out in fact I was even willing for the credit to just be put on my account…….Apparently my refund should be with me in the next 2-4 days but honestly at this point I no longer want to spend my money there. There are other far better companies you could use who do put the customer first.

Love Neom products and my luxe diffuser needed some tlc. All cleaned up but I needed a rubber stopper replacement. Checked the website but this part couldn’t be purchased. I reached out to Neom who assisted me by sending a replacement in the post. So kind of them! So I’m all set up for some delicious autumnal diffusing! Thanks you Georgia and Lauren!

After nearly 10 years of using Neom I’m sadly not going to be a customer anymore; For the past year have become so disappointed with their products especially the Reed Diffuser. I have been using these in my bedrooms one in each room ; regularly changed and for past nearly 18 months there is literally no fragrance from them !! Before would get a beautiful smell as I reached the top of the stairs like a beautiful soft smell and now literally can go to the diffuser and need to stick my nose in the bottle to get a sniff; It is so weak and our bedrooms don’t have the smell that was our home smell ; I did reach out to customers service last year when this 1st was noticeable but was swiftly dismissed about them changing the quality of the product ,thought maybe its me so gave it another go ; Now I know it’s not so won’t be buying or recommend this to anyone; How disappointing that you start of with such beautiful products then profits become before quality:

I order from NEOM all the time. Everything they do is wonderful. Recently I’ve bought their body washes, in particular Feeling Grounded scent. This is gorgeous! Smells amazing and makes you feel deliciously clean.

Very good customer service recommend. They sent me a free candle which is amazing !

I’ve contacted customer service at least five times, through multiple different channels, regarding a faulty product that is still within warranty.

Not a single response.

At this point, I can’t even describe the customer service as poor, because that would imply there had actually been some service. It has been completely non-existent.

For a company to repeatedly ignore a customer trying to resolve a legitimate warranty issue gives the impression that they are simply hoping the problem will go away if they avoid responding for long enough.

Extremely disappointing. A warranty means very little if the company becomes unreachable the moment you actually need to use it.

I would seriously think twice before purchasing from this company again.

Order was despatched promptly enough, but…
1. They sent it via Yodel, the courier from hell: six days later, there's absolutely no sign of it. So much for that birthday present.
2. I contacted Neom about it. All I got back was an AI-generated platitude, with no way to then escalate to a human being.

Get this: I will not deal with any company that fails to ensure that deliveries happen on time OR which rely only on AI drivel to prevent their customers from contacting them.

I will not be using Neom again.

Update: No sign of the package: it was last recorded in Perth five days ago. And Neom's 'customer service' consists of bad AI chatbots and automated email responses. They do not answer the telephone. Review amended to 1 star.

Neom Customer Service team were responsive and helpful when I raised an issue with my candle and the matter was resolved promptly to my satisfaction.

Purchased the NEOM Advent Calendar and it is absolutely lovely. Well packaged, smells amazing and such a range of full size hero products and mini testers to explore other parts of the range. Look forward to opening in December!

Lauren handled my problem with my broken wellbeing pod perfectly. Even tho it was outside of warranty she did everything to help find a solution , culminating in a spare part being sent that resulted in the pod working perfectly again. Her emails were always pilot and coming from a place of wanting to help , much appreciated

Exceptional service I ordered a candle as a present and while wrapping it dropped and smashed it. I contacted customer service as I wanted to buy a replacement and the replied by sending me a new candle as a good will gesture. I received a replacement candle the next day. I cannot recommend this company highly enough. Also the candle smells amazing keep up the good work I’ll definitely be ordering again. Thank you

Great customer service support to get my order.

Wow…. Not only do they sell fabulous non toxic products that smell divine, their customer service is way ahead of their competitors. I bought their Happiness diffuser, having researched that my go to v expensive diffuser actually contained toxins, and that Neom are the top brand for natural products. I contacted customer services over minor feedback, and was treated as a VIP. First class product and first class service. Highly recommend. Thankyou.

I had such a lovely experience at NEOM Guildford, thanks to Sofia. She was incredibly kind, patient and helpful, and took the time to show me the different oils and explain them so well. I really appreciated how knowledgeable and attentive she was without being pushy at all.

Thanks to Sofia, I found exactly what I was looking for and ended up making a purchase. She made the whole experience feel really special. Thank you, Sofia, for your wonderful customer service! I’ll definitely be coming back. ✨

Neom.. beautiful products amazing customer service. Thanks to Georgia my missing order was sorted quick sharp and re delivered. It was a fault of the delivery company and Georgia sorted it immediately for me. Can't speak highly enough of this company.
Again many thanks Catherine. X

NEOM Products are wonderful. The reed diffusers scent last right until the end and the reeds continue to scent a room even when the oil has finished. The pods are great for use in bathrooms where there are no plugs and the plug in diffusers instantly make the room smell divine. The pillow spray is an essential, assisting restful sleep throughout the night - couldn't be without it - highly recommend to anyone who has difficulty sleeping. Recently ordered another mini pod and love the new colours and new scents. NEOM's customer service is the best, based in the UK that you can speak to and everyone I have spoken to is so knowledgeable about the products - I guess it's a great place to work as everyone seems so happy who works there. Thank you Kay

Placed an order and when it arrived 1 item was missing. Emailed the customer service team and they came back to me quickly asking for some info on what was missing and photos of what was recieved.
Sent these over and the forwarded them to the Warehouse to investigate the missing item, response again was really quick and the missing item was sent out straight away.
Very happy with the speed at which the dealt with the issue.

Thank you NEOM.