Neo Direct Omdömen 2 052

Ordered some garden chairs had the large ones so could wrap a blanket around comfortably when sat outside at night. Excellent product and great customer service. Thanks

Easy ordering and quickly delivered

🚨absolutely appalling - avoid avoid avoid . They are also on Amazon, be careful! Worst ever from beginning to end! Dreadful would rather put my money in the bin than put it there way!

Very helpful service from Grace in customer support

After a bit of a hiccup with a few items missing from my garden trolly, neo direct dealt with the issue immediately sending a replacement. Their customer services were perfect. I'm confident the trolly will do me very well. Very confident in buying from them in the future.

Bought an item from these cowboys on Amazon. It should have been delivered within two days. Six days later, after I'd asked where my delivery was I was issued a refund with no explanation about what had happened.

I was VERY pleased with the help that I needed to send the product back and the driver was very helpful
Thank you everyone

Quick delivery, no problem with goods . Although did contact via email for info on return of product which was answered quickly . In the end there was no need to return my product

After DPD lost the bar stools I contacted Customer Services at Neo Direct, great service and received them the following morning, also a Great product.

Neo have been nothing but helpful. They have replied immediately to my emails,they gave me a day for my parcel to be picked up and it was done. Excellent.

Erin was a pleasure to deal with

Ordered a steam mop which worked fabulously and I was extremely happy with it. I had a problem with it and the wonderful customer service team sorted it out very quickly with clear, concise emails. 10 out of 10!

The ladder was difficult use from a safety point of view

Excellent customer service could not fault the correspondence and rectified the issue within a week.

This company has been brilliant. I will be buying again very soon.

review. Left a message on answer machine with number requested a callback which they said they would do. Nothing . Obviously couldnt be bothered. Dont know why it said "leave your number and we will call you back" Poor customer service

Very impressed with the Customer Service.I ordered 3 suitcases through Tesco Direct and had a problem with one of the suitcases. Neo Direct sent a new set out, in time for my trip abroad. I was kept informed of what was happening with the order. The suitcases are of good quality and look great! I will definitely order from the company again and can highly recommend them.

Really excellent customer service. I bought furniture through a third party who were useless when I reported a slightly damaged item. I contacted Neo Direct Customer Service for help. They responded immediately, and replaced the item immediately. Great service, polite and helpful. Excellent staff.

BE VERY WARY. Absolutely terrible. They work through Debenhams and the item was damaged so I asked to return. I was then deducted £14 in fees to return the faulty items. Debenhams confirmed that the refund is managed by Neodirect (whilst Neodirect blame Debenhams). It’s a joke. I would never order from them again.

I recently made two purchases from Neo Direct via DBZ Marketplace 23/01/26. One was a set of storage glass jars along with a 10 peice glass TUP storage set. Contacting Neo Direct was easy. Communications were via emails and responses were very quick... within 24 hrs addressing my enquiries. Customer Services offered me options to resolve the issues I had and as a customer I was very satisfied. I was refunded for the missing delivery of the three glass jars. I got an email with options to choose a replacement or be refunded for the damaged 10 peice TUP glass storage set. I chose a replacement. Once I chose and confirmed the replacement and had sent proof of return for the damaged 10 piece TUP glass set via email, surprisingly I received deliveries of my chosen replacement the following day.
I've had an exceedingly good first time shopping experience here and would not hesitate to shop again from this company.

Thank you Neo Direct.