Nebroo Omdömen 132

I placed an order video came on, so I had to call you guys and upgrade my order to the infinity hearing aid. 🦻 Thank you guys for having that video on there so I upgraded and got myself the infinity hearing aids with the app and Bluetooth. I’m on a fixed income and you guys actually worked with me and helped me out so I was able to get hearing aids so I could hear my grandchildren and my wife and my children. I just want to say thank you very much for everything. The lady who helped me on the phone with my order and that was very nice. She knew the product she knew everything. I asked her. You must have a good company because you’re employees seem to be very happy and that’s a good thing thank you very much and have a blessed day.🙏😇✝️🍷

I use may hearing aids for various situations and they work well. I had a problem with them and the customer service is top notch. Problem solved fast and easy. This company is for real. Thank you Nebroo!

It wasn't the help on the call that was so-so, it is just a difficult task trying to change the ear domes. They are so slippery and small! You guys need to come up with a method/tool to aid in this task.

The following is an email I sent to a customer service rep at Nebroo
Amanda...I just want to follow-up with you re: the Infinity pair. they are working out very well. no feed back screeching and they work around my live music times. This after trying 4 different hearing aid brands looks like Nebroo is the winner. Thank you very much for all your help and kind understanding. Your customer service is spectacular!

Great customer service if you can get through. I finally did and Brenda was fantastic. I purchased the in the ear mode but the set was too big for my ear opening. I am waiting to get the behind the ear ones to try them out. My current prescription is aging out hence wanted to try a new company.

I was in the market for a new hearing aid to replace my current hearing which had broken. Having explored the features and options offered I chose the Pro 3.0 and placed an order. After doing so, I viewed a Video showing the advanced features of the Infinity model. I received the email confirming my order for the Pro 3.0 model. Having decided I would prefer the Infiniry Model, I immediately called customer service and spoke to Brenda. I explained my desire to obtain the Infinity model. Brenda advised shipping would halt the shipment of the 3.0 model, and change the Order to the infinity. As the Infinity model was more expensive than the 3.0 model. Brenda was able to apply what I had already paid for the 3.0 model to the purchase of the Infinity Model. She then advised, once the order was finalize the Nebroo Infinity Model would be shipped to me. My experience with Nebroo’s Customer Support was exceptional.

I encountered a situation one of the hearing aids didn't meet the extent of full volume and they were replaced in remarkable time.

My initial issue with Nebroo was not being able to reach them when I had a product. After my first review I was contacted by Maryanne. She was sincerely interested in my observations and feedback. Not only did she take notes she restated them and provided solutions. Having been in business my entire adult life, I appreciated her commitment to the company she represents. My initial review was based on my service experience and not the product. Since my concerns were resolved It is very easy to justify a 5 rating.

I want to thank Travis for his remarkable custom service. He showed his genuine concern in assisting me. He allowed me to explain my complaint and offered to make the matter right. That is good service in my opinion. Good product despite a minor problem with connection to base. The price is very affordable in getting the job done. I hope in the future they will expand the colors to match various skin tones. Try Nebroo hearing aids to see if it works for you

I have small ear canals the customer service was great and cooperative - very helpful with my needs and choosing smaller ear domes for my ears. I am a first time wearer for hearing aids. They have definitely made a difference in my hearing. Im glad I chose this option over paying thousands at a doctor's office-

I love the Xfinity hearing Aids. Their is 4 situation settings, it does help depending if it a quiet or restaurant setting!
They are comfortable to wear! Unique design.

I have prescription hearing aids that cost a lot but they still just arent quite right so I thought I’d give the nebroo a try. The clarity is awesome but I couldn’t adjust the loudness to a comfortable level. I reached out to return them and Brenda offered to sent me an upgrade to the infinity for free. If they don’t work then I can still return both pair for a refund. Im hoping the new ones work out. Great customer support with quick and profeuresponse.

The representative at customer service ( Miss Gail) was very profesional and helpful .

Answer: Mikee!!!
He is: Friendly, Knowledgeable, Professional, Patient. You have a "Diamond" and hope you know how good he is. I only want him when I call, he is that good!
You need to "Promote" him. You do not want to lose him.
I would recommend him. Thinking the one I purchased did Bluetooth and had noise reduction per your ad. Then learning it doesn't, your ad showed the one I purchased did all that. I paid $69 discount price, was $99. So I'm requesting since I just got mine, you take it back as it's not the right one for me. Take $296 - $99 (not discounted) and my cost is $197... I want what the ad showed. And again, think the world of Mikee!

I ordered a set of hearing aides from Nebroo 9/2/2025 & received the set 9/15/2025.
I previously used over-the-ear aides & the set ordered were insert in the ear style. I found they did not work for me & I called back 11/11/2025 and spoke with Ella. She offered to send the over-the-ear style. I received this set 11/23/2025 and had much better luck with this style.
My contact with Ella was always very pleasant & I highly recommend her services! I am very pleased with my purchase and with Nebroo for everything.

Sam is an excellent agent. She is knowledgeable, perceptive, and kind. She solved all my problems, and clarified some procedures.

1/18 update: Someone finally contacted me and we are working on the return and refund.
Need someone to contact me and send me the return form so I can return the hearing aid and get a refund please . Have tried numerous times via phone and email no response from customer service.

This is limited to my phone interaction with a gentleman from Nebroo who offered me a replacement "better" hearing aid. He was very courteous, knowledgeable, and pleasant to talk with. BTW, all my interactions, either be email or phone is the same. This, in my opinion, reflects the kind of business operation: classy and caring. I will write a followup review on the replacement hearing aid after I receive, tested, and tried the replacement to my satisfaction.

THIS IS AN UPDATE ON THE REPLACEMENT

Originally, I purchased the Nebroo PRO 2.O hearing aid. I followed all the instructions, tried every suggestions but I was unable to make the device work to my satisfaction. During the entire adjustment process, I had a continuing dialogue with Nebroo. Thereafter, I was contacted by them, offering a free upgrade replacement, and that if I accept, it would be shipped within 7 business days. With the experienced I had, I was not that optimistic of a better result. Nevertheless, the staff at Nebroo, were very professional, patient, and candidly honest. I have to make a special mention to the employee who contacted and offered me the upgrade replacement. He was very courteous, knowledgeable, and very professional. Overall, the treatment extended to me by Nebroo is quite impressive. They run a classy and first class business operations. It was a pleasure knowing and dealing business with them. They have my highest admiration and recommendation. As to the Infinity replacement, IT IS WORKING. You can clearly hear everything. The only adjustment I made was to raise the volume, and the hearing aid worked like a charm. To hearing performance, it came very close to my $3k prescription hearing aid. Thank you very much, Nebroo. More power to you. And I am Romeo Somera, Esq, CPA.

I ordered my Nebroo hearing aids and before I received them, the price dropped. I sent an email to the representative on my order to see if they could refund me the extra discount. They immediately responded that they would. They did refund it quickly. Great customer service. I will review after I try them out!

He was very helpful and found all the answers.