Nebra Ltd Omdömen 2 014

No hay palabra que pueda describir a esta panda de estafadores. Hice un pedido de un Nebra Indoor Hotspot el día 17/04/2021 y a día de hoy aún sigo sin recibirlo. He reclamado el reembolso de dicho pedido una infinidad de veces y nada. En fin espero no cruzarme con este estafador de Aaron Shaw en la vida...

I placed an order for a Helium Miner (Order #NB-34964) back in April 2021 and have been waiting for over three years with no resolution. Despite repeated follow-ups, Nebra's responses have been vague and unhelpful, offering no clear timeline for delivery or a refund option for the unreasonable delay.

The lack of transparency, empathy, and accountability is shocking. As a customer, I expect better communication and timely resolutions, especially when delays are this extreme.

I cannot recommend Nebra to anyone until they significantly improve their customer service and start prioritizing their long-standing customers.

I would strongly advise against purchasing from Nebra Ltd. based on my terrible experience with their products. I’ve dealt with multiple faulty devices, each causing significant frustration, financial loss, and wasted time.

The devices I purchased failed almost immediately after deployment, despite following all setup and troubleshooting instructions. Even after reflashing the firmware and paying additional fees, the devices remained non-functional.

Their customer service has been incredibly unhelpful, offering nothing more than generic instructions that didn’t address the underlying issues. Despite repeated attempts to resolve the problems, Nebra’s support team failed to provide any meaningful assistance or solutions. It felt like they were just trying to push customers through the system without actually resolving anything.

On top of dealing with faulty products, I had to pay extra for assertion fees and even travel costs to retrieve the non-working devices. The financial strain has been immense, and Nebra has shown no accountability for their defective products or the additional expenses incurred.

In conclusion, Nebra Ltd. is an absolute nightmare to deal with. Their products are subpar at best, their customer service is non-existent, and their lack of accountability makes them a company I would never recommend. Save yourself the headache and avoid this company at all costs.

SCAMMERS !!! I have 2 orders over 3 years to waiting... REFUSE to give mony back or sent a orders.. JAIL..JAIL..JAIL.. for this atitude..

Op April 9, 2021 een Nebra HNT Indoor Hotspot Miner besteld. Deze zou volgens het bedrijf januari 2023 zijn opgestuurd maar nooit wat ontvangen of een bevestiging gekregen.

Na vele malen mailen geen oplossing en volgens Jacqui Head of Operations te laat met het melden van de vermissing..

Oplichters

One Star is too much. Ordered in 2020 - never get the devices i paid for

They are scammers. I paid for equipment, never got it and they don't refund my money. Stay away

3 years and no products received

**Absolutely Terrible Experience with Nebra – Never Delivered After 3 Years!**

I am beyond frustrated with Nebra and their complete lack of professionalism and honesty. I ordered two miners from them almost **three years ago**, and to this day, they have **never shipped** the products. I’ve reached out to them at least **five times via email**, and every single time, they responded with the same **empty promises**: “shipping will start in 1-2 months.”

Not once did they follow through on this. Every time, it was the same **lie** over and over again, without any real action or update. It’s clear that they have no intention of delivering the product and have zero respect for their customers' time or money.

I have been more than patient, but Nebra has proven to be a **dishonest** and **unreliable** company. I would strongly advise anyone considering buying from them to stay far away. **Save yourself the headache and go with a company that actually delivers.**

Three years and I have not received my order.
Tjey do not cancel it. They continuously lie about the delivery time. I assume they are holding so much money from pre-paid orders and they do not return them.

Terrible experience!

I paid 3000£ and they closed their website.

Paid for two miners, am still waiting after three years.
Three times I've asked, three times I've been told "They'll ship soon, really soon".

No updates, no shipping dates, no response to a request for refund. Am seeking legal redress.

Had a court hearing - Nebra was told to repay me, and never did.

They lied to the judge, and have not fulfilled his order.

Never purchase from this company. Will not ship you anything or refund you. Scam.

They will close unresolved tickets at the end of their day shift, and if you ask why the ticket was closed, they will tell you not to harass them.
They sold me a defective unit, and since it’s no longer under warranty, they don’t even want to try to help me troubleshoot it.
Please see other reviews online and ask the official Discord of Helium yourself to see what they think of Nebra as a company. Don’t just take my word for it.
Anyway, at the time of writing this review, they have a pathetic score on Trustpilot, so I guess my experience is shared by many customers.
The only positive reviews are from the Nebra team themselves—this is pathetic.

1 star rating is generous
If I could choose 0 star that would be an appropriate rating.
Like the majority of everyone here they did not deliver what I ordered in a timely manner. Jacqui did not cancel the order and refund me per sale of goods act & The Consumer Contracts Regulations 2013 part 3, nor did she not authorise return of materials within Online selling or distance selling regulations.
In your position Jacqui you should know better!
If you are in the same position where they are not making any effort to refund or return and fobbing you off. Take legal action. That is how I forced them to refund me.
I am impressed the rating here for Nebra Ltd has dropped from 1.3 to 1.2

Scammers! I paid 500 euros for their products 3 years ago, and they continue to lie as shipment will be in the next quarter, and the next, and the next...
They should be reported to some goverment institution to make an investigation.
It`s unbelievable how they can still operate without consequences.

3 years since i paid £300 plus for a helium miner. Customer service still refuses to refund me and insists that i just need to be patient for my order. A scam company who are stealing money from people in plain sight without any repercussion.

I purchased 3 miners. One had the Bluetooth issue which was a common issue, far too common, and never resolved. Another updated, paired, and when rebooted it never came on again. No power, no nothing. The final device I have gave onboarding problems. Nebra is to FOS to waste my time on when I already wasted almost a grand. As for support, I had jacqui. She doesn't know 💩 but to refer you to online support (no help at all) and repeat things previously said. She's no help and should be fired for being so simple-minded and dumb.

Nebra took my order in June 2021. Today is 1st of July 2024 and I have just had a verdict by a JUDGE for these scam artists to give me my money back.

Take them to the small claims court under 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - Part 3'

I hope everyone reading this takes action and gets the refund they deserve.