Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... Se mer
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Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
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We have popped in to NCF just to look at cream sofas for my mum and Shaun at Stoke was absolutely brilliant, he was understanding, friendly and very patient. My mum bought a sofa, chair and footstool... Se mer
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Företagsinformation
Om NCF LIVING - Stoke
Skrivet av företaget
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrivet av företaget
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Kontaktuppgifter
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, Storbritannien
- 0121 356 5698
4,5
Utmärkt
578 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Azra at stoke was helpful made sure…
Azra at stoke was helpful made sure everything was correct on what i wanted and she was also very proffessional
26 maj 2026
Omdöme utan inbjudan
Dean at Hanley store was extremely…
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
25 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're pleased that you had an enjoyable experience at our Stoke store, Debbie.
Many thanks,
NCF Living, Marketing Team
Dean @stoke
Dean @stoke. Very helpful and attentive with my grandparents
25 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're pleased to hear that your grandparents had an enjoyable experience, Joshua.
Many thanks,
NCF Living, Marketing Team
Review by Venu for Shaun
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Thanks Shaun once again for helping us throughout the process. Cheers🎉
24 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
Thank you for taking the time to provide such a kindly detailed review, Venu. We're glad to hear that you found what you were looking for!
Many thanks,
NCF Living, Marketing Team
Azra at stoke was very helpful and…
Azra at stoke was very helpful and showed us many options of mattresses and beds.
24 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're glad that Azra was able to provide such helpful assistance, Charlie.
Many thanks,
NCF Living, Marketing Team
Dean was very helpful today and very…
Dean was very helpful today and very polite .. we were very happy with the service he gave us xxxx
24 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
That's wonderful to hear, Camille - thank you for your kind words.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was really helpful and…
Dean at Stoke was really helpful and found us a great deal on our sofas
24 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
Thank you for taking the time to leave such a lovely review, Darren.
Many thanks,
NCF Living, Marketing Team
Thank you so much
Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we needed) but Shaun was perfect 1st time, personable, didn't waste our time or push for anything, let us leave for peace of mind to try Oak furniture across the road who only had 1 matress to show us that fit out asks. Thanks again Shaun
23 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
It's a pleasure to receive such a wonderfully detailed review, Kaye - we're pleased that you were able to find just what you were looking for with us.
Many thanks,
NCF Living, Marketing Team
Staff very welcoming
Staff very welcoming, professional, helpful (especially Beth) not pushy, choice of product fantastic , ordering process, delivery instructions explained, great experience
23 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
That's just what we like to hear, Jo.
Many thanks,
NCF Living, Marketing Team
Great service
Beth was really helpful.
The range on offer was great.
Managed to get a great deal on a sofa and got it delivered the same day with it being ex display! Can’t fault the service! Thanks
23 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We appreciate your kind feedback and hope you enjoy your new purchase, Rosie!
Many thanks,
NCF Living, Marketing Team
Great experience and fantastic customer…
Great experience and fantastic customer service by Beth.So helpful pleasant and easy transaction
We found a great deal as well as great product
So happy will definitely recommended ⭐️⭐️⭐️⭐️⭐️
22 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We appreciate your kind recommendation, Mr Khan.
Many thanks,
NCF Living, Marketing Team
We went to the stoke store and we had a…
We went to the stoke store and we had a very pleasant time at the store. Ash at stoke store was so friendly and helpful in getting us know with the needed items for our home move. He took his time to take us through the various options that matches our taste and choice. The finance guidance was also hussle free
22 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're pleased to hear that you enjoyed your experience at our Stoke store and thank you for your charming words.
Many thanks,
NCF Living, Marketing Team
We have had a fantastic experience at…
We have had a fantastic experience at NCF in Stoke today! Dean was incredibly helpful, explained all of our options for finance and helped us to choose our first sofa for our first home!
Thank you so much Dean!
20 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
Congratulations on your first home and finding your first sofa, Megan!
Many thanks,
NCF Living, Marketing Team
Dean at stoke was very helpful
20 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're very happy to hear that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was very good salesman
Dean at Stoke was very good salesman
20 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We appreciate your kind words, Walid.
Many thanks,
NCF Living, Marketing Team
Beth at stoke was excellent
Beth at stoke was excellent. The selection was brilliant. Would highly recommend by a thousand
20 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
Thank you for taking the time to leave a lovely review, Stacie.
Many thanks,
NCF Living, Marketing Team
Extremely Disappointing – From a 5‑Star Sales Experience to a 1‑Star Delivery Nightmare
I originally gave NCF Living a 5‑star review based purely on the point‑of‑sale experience. The staff in the store were helpful, attentive, and eager to assist — and at that time, I genuinely believed I was in good hands.
Unfortunately, everything that happened after placing the order has been the complete opposite. It has now been almost five months, and I still have not received my order. Even worse, NCF cannot explain what happened to my order between 9th February and 19th March — something that should be easily traceable in their own system.
Whenever I go to the store, I’m told to “speak to head office.” When I contact customer service, they tell me to “speak to the store.” This constant back‑and‑forth is exhausting and shows a complete lack of internal communication and accountability. The store was the original point of sale, yet no one there seems able or willing to help.
To add to the confusion, when I called on the 6th or 7th of May, I was told my order was in the warehouse and someone would contact me to arrange delivery. That never happened. Every update contradicts the last, and no one seems to know where my order actually is.
The contrast between the smooth, friendly sales process and the chaotic, unprofessional delivery process is shocking. It feels like once they secure the sale, the customer is left to deal with the consequences alone.
I have now cancelled my order and will be escalating this to the Ombudsman and relevant consumer protection bodies under the Consumer Rights Act 2015, due to unreasonable delays and failure to provide services with reasonable care and skill.
I’m writing this review to make others aware: the service you receive when they want to sell you something is not the service you receive afterwards. Proceed with caution.
19 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
Hello Abid, thank you for taking the time to provide a review of your experience.
We'd like to extend our genuine apologies for the frustration caused throughout this situation, and for any miscommunication that has occurred. We will ensure that this feedback is raised with the wider teams for improvements to be made going forward.
As no order number has been provided here we are unfortunately unable to advise further. We do however encourage you to note that if you await a response from our customer service team for a time exceeding three working days, you can contact our marketing team via direct message on Instagram or Facebook where we will be happy to chase matters internally for you.
Thank you for your time and our sincere apologies again for the frustration caused.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was ver proffessional and…
Azra at stoke was ver proffessional and very helpful, made our purchase very easy
19 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're grateful for your lovely feedback, Mizan.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was fantastic and very…
Azra at stoke was fantastic and very helpful
19 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
That's very kind of you to say, Khalada.
Many thanks,
NCF Living, Marketing Team
Shaun was very polite and helpful
Shaun was very polite and helpful, would recommend him to family and friends
19 maj 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Stoke
We're glad to hear this, Stacey! Thank you for your recommendation.
Many thanks,
NCF Living, Marketing Team
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