Love NatV! Have purchased my undies through them for years and they hold up so well. Love the colour range and the different styles they offer. I recently purchased the bodysuit they sell and it’s ama... Se mer
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Det här tycker kunderna
Nat v crops are divine! Absolutely loving the cropped tops I bought recently, the fabric is so soft, the crops are very well made, and even with a bigger bust I'm finding enough of a support to wear... Se mer
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Great communication,When I had trouble with going through checkout they got back to me promptly. love that it’s a small Australian business. I was searching high and low for 100% cotton underwear... Se mer
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Natv Basics always deliver The quality of the underwear is fantastic. I still have ones that have lasted years, multiple washes, exercising, pregnancy, everything, and they are still high-quality... Se mer
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Företagsinformation
Skrivet av företaget
We Make Basics That Are Better For People And The Planet, So You Can Make More Sustainable Choices, From The Bottom Up. No Frills Or Trims Or Awkward Bits, Just The Comfiest Undies You’ll Ever Wear, Made Responsibly From A Sustainability Mindset. Each and every step of the way when creating our everyday basics, we design mindfully to reduce our impact on the planet. We use minimal packaging that is also home compostable with soy-based inks. We look at every step in our supply chain from beginning to end and constantly seek better ways to deliver luxurious, comfortable and affordable basics that give everyday, sustainably conscious women a better choice. We’re simply striving to be a better brand, from the bottom up.
Kontaktuppgifter
Australien
- hello@natvbasics.com
- natvbasics.com
4,6
Utmärkt
47 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
NatV’s underwear is so soft and comfy
NatV’s underwear is so soft and comfy. My favourite is the Callie set. I lived in the Callie crop when pregnant, and it’s also my favourite for long haul travel as I felt supported enough to be in public (I am a size D), but it’s still so comfortable that you can sleep in it. Their sustainability objectives also align with my values, so it’s a business I feel proud to support.
17 november 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your beautiful review! We’re thrilled to hear how much you love the Callie set knowing it supported you comfortably through pregnancy and long-haul travel means the world to us.
It also means so much that our sustainability values resonate with you. We’re incredibly grateful to have your support and are proud to be part of your wardrobe in such meaningful moments. x
BEST UNDERWEAR EVER!
If you’re looking for underwear that’s not only comfortable but also ethical and eco-responsible, Nat’v Basics is the way to go. I’ve been wearing them for 5 years! Always recommending them to friends, and I’ll definitely be ordering more for years to come. Highly, highly recommend.
13 november 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you for sharing such a wonderful review! It’s incredible to know you’ve been with us for 5 years, your ongoing support truly means so much.
We’re delighted that our comfort, ethics, and eco-focus have made a lasting impression, and we really appreciate you spreading the word to friends. Knowing you’ll be coming back for more in the future is the greatest compliment.
Love this Gold Coast brand!
Love this Gold Coast brand!! The comfiest undies, and I love that they come out with super cute pieces. I’ve loved everything I’ve bought from them, plus it’s so nice to support a quality local company who actually cares about the environment and other great causes.
Their deliveries are also always quick, and service is top notch. Definitely recommend 😁👍
6 november 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your amazing review! We’re thrilled to hear you love our comfy pieces and appreciate our focus on sustainability and giving back, it really means a lot. 💛
We’re also so glad our quick deliveries and customer service have made your experience even better. Thank you for supporting a local Gold Coast brand and for the wonderful recommendation!
Fantastic and fair customer service
I’ve been purchasing from Nat’v Basics since 2020 and love their products and ethos. Their customer service has always been fantastic – prompt, fair, and genuinely helpful. They even honoured a discount code I’d missed because it went to my junk mail, which I really appreciated. Orders arrive in good time and the whole experience reflects the care and integrity behind the brand.
3 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your lovely review and for supporting us since 2020 — it truly means the world to us! We’re so glad you’ve enjoyed our products and had positive experiences with our customer service team.
We really appreciate you being part of the Nat’v community!
Great communication,When I had trouble…
Great communication,When I had trouble with going through checkout they got back to me promptly.
love that it’s a small Australian business.
I was searching high and low for 100% cotton underwear that were organic and not overly expensive so I love that mat b brought out this range.
Always have offers on and a really great loyalty program.
6 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thanks so much for your lovely review! We’re thrilled you love the new organic cotton range and appreciate your support for our small Aussie business. 💛
I’ve place 5 orders now with this…
I’ve place 5 orders now with this company. I will not wear anything else. Crops and g strings. The quality is amazing and LASTS. They have awesome sales! And their point system is chefs kiss! Bring back the carbon g but please 💕💕💕
30 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thanks so much for your amazing review! 💛 We’re beyond grateful for your support (five orders, wow!) and so happy you’re loving your crops and Gs. Thanks again for being such a loyal NAT’V babe! ✨
I made my first order and paid for…but still sitting at the airport
I made my first order and paid for express shipping because their website said it would get here in 3 days. Four days later my order is still sitting at the airport. So sick of companies who do not live up to their promises but will happily take the customers money!
30 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Hi Caroline,
I’ve had a look at your order. It was placed on a Saturday — a non-business day — and shipped Monday the 27th (our next business day) via Express Post International.
Once it leaves our hands, the delivery process is entirely managed by Australia Post. Because your order is international, delivery times can vary, our website offers a guide based on an average of 2–5 business days, but that’s not a guaranteed timeframe. Australia Post can experience delays, especially during busy periods and recently has had scanning update delays even though it is moving through transit.
We completely understand your frustration, but in this case, everything on our end was handled correctly and promptly. It’s disheartening to see small brands like ours take the heat for issues caused by a large postal networks we have no control over.
All round wonderful brand
A couple of years ago, I tried a heap of different underwear brands, but Natv basics are the ones I stuck with, the material is great for my sensory needs, the size guide is accurate, customer service is impeccable and their transparency around sustainability and their aims to make their company planet friendly will keep me coming back
30 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thanks so much, Jade! 💛 We’re so happy you’re loving your NAT’V pieces, comfy, flattering, and made to make you feel amazing. Appreciate your support! ✨
Nat v carbon g strings are the only g…
Nat v carbon g strings are the only g strings I will wear! I have over 20 pairs! I recently ordered 2 Lacey crop tops with match g strings and a comfort crop. Wow. It makes my 35 year old breast look like I’m 20 again! So comfortable the fabric is amazing!
29 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Wow, thank you so much for your amazing review! 💛 We’re so happy to hear you’re loving your NAT’V Carbon Gs and crops. Nothing makes us happier than knowing you feel confident and comfortable in our pieces, that’s exactly what they’re made for! Thanks for the love and support, it means the world to us. ✨
Quality & Comfort 2nd to None
Firstly the quality is Second to none. The materials used are capable of handling tough situations day in day out repetitive use and still hold there shape.. you don't find them falling off you or your bum eating them up.. Hands down the best out there and that's from a blokes point of view as there's no decent thongs or G's on the market, and what is there cost an arm And a leg but don't last... I'm stoked on all the Nat V gear 😎
1 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thanks so much for the amazing feedback! We love hearing this. 🙌 We're so glad you're loving the quality, fit, and durability of your NAT’V gear. Built to last, made to move, exactly how it should be. Appreciate the support! 💛
I love the new organic cotton set!
I love the new organic cotton set so much and the nighty is so comfortable and doesn't bunch up around me when I am sleeping. The material is also super soft so not scratchy on any sensitive areas.
23 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thanks so much for your lovely feedback! We’re thrilled you’re loving the organic cotton se, so glad to hear the nighty is soft, comfy, and perfect for a good night’s sleep. 💛
Great quality undies
Great quality undies. Sizing is a little odd - I’m a medium and usually a size 8 but just go off the size guide and you’ll be right. So comfortable and lovely breathable fabric.
17 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your lovely review! We’re thrilled to hear you love the quality and comfort of our undies. 😊
We really appreciate your note about sizing, that’s great advice for others to check the size guide before ordering. We’ll also keep working to make our sizing as clear and consistent as possible.
Thanks again for your support! 💛
Organic underwear
I have recently bought the new organic underwear & nightie and I love it. So comfortable & soft. Highly recommend
15 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your beautiful feedback! 🤍 We’re so happy to hear you’re loving the new organic collection, comfort and softness are exactly what we aim for. Your support means the world! x
Such beautiful soft garments
Such beautiful soft garments, I want my whole collection to be Nat V. They came so quickly and their communication is amazing!
1 oktober 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much! We’re thrilled you love the softness and had such a smooth experience with us. 💛
Really comfortable undies
Really comfortable undies! I’ll be purchasing again in the future.
29 september 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your lovely review! We’re thrilled to hear the undies are super comfortable, that’s exactly what we aim for. We can’t wait to welcome you back when you’re ready for more.
Natv Basics always deliver
Natv Basics always deliver
The quality of the underwear is fantastic. I still have ones that have lasted years, multiple washes, exercising, pregnancy, everything, and they are still high-quality and very comfortable. I'm always happy with the fit - I usually would get size 12 undies and choose L for Natv, and they are perfect. All cuts are flattering and the different colour choices are great. Highly recommend.
18 september 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your wonderful review! We’re thrilled to hear our undies have stood the test of time and that you’re happy with the fit, quality, and colours. x
definitely recommended!
The products are great quality and well sized. They wash well and are comfortable to wear. Shipping and handling is always quick and well packed nothing ever arrives damaged or missing. I haven’t experienced any faults or concerns.
8 september 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for your kind words and recommendation! We’re delighted you’re happy with the quality, fit, and fast delivery, and we truly appreciate your support. 💛
Great wearing underwear.
I found your knickers to be very comfortable to wear. They DON'T ride up and the light stretchy material is lovely on your skin.
4 september 2025
Svar från natvbasics.com
Thank you for your lovely review! This truly warms our heart. We’re so glad you find the knickers comfortable, stay in place, and feel great on your skin 💕
If I could give 0 stars I would
If I could give 0 stars I would, I ordered a pack of their underwear and after the first wash holes started appearing in the lining and the base of multiple pairs. I emailed the company with photos of the flaws and was sent a replacement pair, however the replacement pair ripped and got holes after the first wash! The quality feels nice initially but as soon as you wash them they get damaged
Extremely disappointed and would hate for anyone else to waste their money on this brand
5 september 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you so much for reaching out and sharing your experience with us. We’re so sorry to hear this happened, and we completely understand how disappointing it must have felt.
In over six years, we’ve very rarely received feedback like this. Our underwear is designed to last for years with the right care, so hearing about holes after just one wash (and again a second time) is definitely not what we’d expect. We’d really love the chance to look into this properly for you.
At the moment, we haven’t been able to find your details in our system, which means we can’t investigate further just yet. If you could please contact our customer service team at service@natvbasics.com we’ll be able to gather the details we need and work out the best way to make things right for you.
We truly appreciate you bringing this to our attention, and we’ll do everything we can to resolve it quickly.
The best g’s ever 🤍
4 september 2025
Omdöme utan inbjudan
Svar från natvbasics.com
Thank you! So happy you think so. x
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