I was looking for a way to add collagen (and additional protein) to my diet in an effort to adopt a healthier lifestyle. I was delighted to find the Collagen support - Vanilla packs in Tesco and the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a pack of spirulina from H&B. Had 1/3 of the dose they recommend per day, didnt feel too well so wanted to check if their product is checked for contaminants (which for this product is mo... Se mer
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I normally buy their Cacao powder from my local supermarket and have been happy with that product. Recently, they sent me a mailshot offering their Brainbox am elevate at half price so went for it. Bo... Se mer
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Naturya take great care with provenance and ethics. Raw Cacao Powder is my favourite product. Parcels always arrive in recycled packaging.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Here at Naturya, we create delicious, high-quality superfoods designed to help nourish your body. We source nature’s most powerful and nutrient-dense ingredients, like our deep purple açaí from the depths of the Amazon rainforest, from around the world and design scientifically backed products to support your health & wellbeing. As the home of superfoods, we put these powerful, nutrient-dense foods at the heart of everything we do. Our range includes only the highest quality plant-based superfoods, sourced from the goodness of nature, not the processes of a food laboratory, to preserve their nutrient profile and support your daily health. All our superfoods are easy to consume and form part of a wider, virtuous circle that values simplicity as a pathway to health and longevity. Our journey along untravelled roads in search of the healthiest foods on the planet has been inspiring and meaningful, a project of passion and integrity. We never compromise on the quality of the food we bring to the table, on our care and respect for the earth, the environment and all living beings. These are a core set of values that still drive the beating heart of Naturya today. We recognise the power of nature and the role it plays in not only our physical health but our mental health as well. Thus, we aim to always use business as a force of good, to play a pivotal role in conserving the beauty of nature and supporting the wellbeing of all living beings. As an organisation, we acknowledge the contribution of our fantastic team of passionate innovators, researchers and technologists in creating products that encourage a shift towards a more sustainable & healthier diet. We invite you to join us into this wonderful adventure and world of superfoods.
Kontaktuppgifter
Bath, Storbritannien
- customerservice@naturya.com
- naturya.com
4,0
Bra
38 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Svar från Naturya
Hi Catherine! Thank you so much for your kind review and the time taken. We appreciate you! All the best, the team at Naturya
Excellent quality
Naturya take great care with provenance and ethics. Raw Cacao Powder is my favourite product. Parcels always arrive in recycled packaging.
12 juni 2026
Omdöme utan inbjudan
Svar från Naturya
Hi Naomi, Thank you so much for being a loyal Naturyalist and leaving us this kind review. We are grateful that you recognise all the hard work that goes into sourcing high quality products behind the scenes here at Naturya! Thanks again, the Naturya team.
Having found a ‘foreign body’ in packet…
Having found a ‘foreign body’ in packet I returned item to them paying for postage as two labels emailed from them didn’t work. I felt response from Customer Service was curt and the offer of 20% discount was poor considering products are cheaper elsewhere. I was not refunded my postage and the one replacement package was sent in oversized box with unnecessary packaging!
9 juni 2026
Omdöme utan inbjudan
Svar från Naturya
Good Morning Pauline,
Thank you for your patience while we look into this matter.
We are very sorry to hear about your experience and understand how disappointing this situation has been for you. As outlined in our previous correspondence, we have contacted Royal Mail regarding the postage labels. Unfortunately, as the postage was purchased directly through Royal Mail, we are unable to arrange a refund on their behalf.
Although the product was not purchased directly from us, we wanted to thank you for your cooperation and therefore arranged for a replacement product to be sent to you. We are also sorry that the packaging did not meet your expectations. To assist us with our investigation, we would be grateful if you could provide the photos we previously requested.
As part of our complaints procedure, we are required to ask a number of qualifying questions. These questions are requested by our technical team and help ensure they have all the information needed to carry out a full and thorough investigation.
We appreciate your understanding and cooperation throughout this process. We will contact you again as soon as we receive the outcome of the investigation.
If you have any further questions in the meantime, please do not hesitate to get in touch.
Kind regards,
The Naturya Team
Goji to go for...
My order was delivered promptly and was very well packed. The organic Goji berries are delicious and are great value for money. A smooth trouble-free transaction!
28 maj 2026
Omdöme utan inbjudan
Svar från Naturya
Hi Carnon, thank you for this stellar review on our Goji berries and the ordering process from our website, its fantastic to hear you have had such a positive experience. Best wishes, Rose@Naturya
Waahoo! Range available in Tesco!
I was looking for a way to add collagen (and additional protein) to my diet in an effort to adopt a healthier lifestyle. I was delighted to find the Collagen support - Vanilla packs in Tesco and the coconut pudding at the weekend, and bought myself several packets - lots of other variants are also stocked- great to know I can pick these up as part of my weekly shop!
I stir mine into greek yogurt, drizzle of honey and some blueberries- excellent breakfast! Quality is top notch. Will definitely be buying more.
10 maj 2026
Omdöme utan inbjudan
Svar från Naturya
Hi there! Thanks so much for taking the time to leave us a review, we are super glad that you have found the products you needed in Tesco, we are very proud to have our products in their stores. Thank you also for sharing how you like to use our collagen support and the Chia puddings, we love hearing about our Naturyalists food stories. Have you tried our Balanced Protein range yet? All the best, the team @ Naturya
Been drinking this for a year now and I…
Been drinking this for a year now and I love it. However, it tastes totally different.
I am wondering if the ingredients have changed?
11 maj 2026
Omdöme utan inbjudan
Svar från Naturya
Hi Leah, we are very disappointed that you felt the need to leave us a 1-Star review, are you able to contact us and clarify which product you are referring to so we might be able to assist with your query?
In love with cacao!
So easy to order all the products online as quite often I struggle to find them in the supermarket (and staff can never remember which aisle they tin!).
Love the cacao powder - can’t be with out it!
29 april 2026
Omdöme utan inbjudan
Svar från Naturya
Hi Jo, thanks so much for taking the time to write this review of our online ordering and our Cacao Powder. We definitely appreciate it! Best wishes, the team @ Naturya
Excellent company
I’ve been buying from Naturya for some time and always find their products excellent. Quick delivery and reasonably priced.
19 mars 2026
Omdöme utan inbjudan
Svar från Naturya
Hi Di, thank you so much for taking the time to leave us a review and thanks for being such a wonderful Naturyalist! We appreciate you. All the best, the team at Naturya.
Great tasting ways to get more nutrients
I love the superberry mix which I add to my morning yoghurt. It brings a burst of vitamins as well as taste to my mornings.
4 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Kelley, thanks so much for writing such a lovely review. Its so great to hear how you use your Superberries breakfast boost and that you find it tasty as well as beneficial! All the best, the Naturya Team
Impressed and would order again.
Smooth, faultless experience from ordering to delivery. Delivered quicker than anticipated and kept updated, product well packaged.
11 december 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Kerry, Thank you so much for your kind review I will pass this onto the team to let them know what a good job they are doing! Best wishes, Rose @ Naturya
Contaminated Spirulina without certificate?
Bought a pack of spirulina from H&B.
Had 1/3 of the dose they recommend per day, didnt feel too well so wanted to check if their product is checked for contaminants (which for this product is more than one might think).
I emailed support who were very polite, to get the certificate of analysis which they say they can provide.
Yet , multiple months and excuses later, no certificate has been provided.
I can only conclude they are sourcing cheap product that is not properly tested.
Note as well their recommended dose is 3x the max dose recommended by WHO/CDC if you end up doing your research.
10 september 2025
Omdöme utan inbjudan
Svar från Naturya
Hi JJ,
Your review is misinformed, and we would like to address a few points.
First, regarding safety and testing:
All of our spirulina is sourced from approved suppliers and is routinely tested for contaminants. This includes screening for aflatoxins, ochratoxins, polycyclic aromatic hydrocarbons (PAHs), microbiological contaminants, and a full pesticide residue panel, heavy metals. These tests are conducted in accordance with food regulations to ensure the product meets safety and quality standards.
Which is what I informed you when you first contacted us.
In addition, whenever we introduce a new product, we register it with local authorities. As part of this process, the product is reviewed for compliance, and authorities may advise on labelling, safety, and intake recommendations and there is on back of pack recommendation intake suggestions. Our spirulina complies with all applicable regulatory requirements.
Regarding the Certificate of Analysis (CoA):
We acknowledge your frustration with the delay. While we do provide CoAs upon request, these documents are batch-specific and sometimes require additional time to retrieve from accredited laboratories. This delay is not indicative of a lack of testing or product quality, and we apologise that this was not communicated more clearly but you were informed that we were chasing for this document and I have been in the background.
On dosage and guidance:
The World Health Organization (WHO) does not set an official Recommended Daily Allowance (RDA) for spirulina. However, WHO has recognised spirulina as a safe and beneficial food supplement, particularly in the context of nutrition and micro nutrients. Intake recommendations can vary depending on the individual, formulation, and intended use.
For this reason, we clearly advise on the packaging that spirulina should be introduced gradually, allowing the body time to adjust. Some individuals may experience temporary digestive or detox-related effects when first using spirulina, especially if sensitive or taking it for the first time.
Finally, we strongly refute the suggestion that our product is “cheap” or untested. Product safety, compliance, and transparency are priorities for us, and we stand behind the quality of our spirulina.
I have chased the relevant parties for the CoA again and once I have the document I will send it to you.
Kind regards,
Rose
Reference:
Podgórska-Kryszczuk I. Spirulina-An Invaluable Source of Macro- and Micronutrients with Broad Biological Activity and Application Potential. Molecules. 2024 Nov 15;29(22):5387. doi: 10.3390/molecules29225387. PMID: 39598773; PMCID: PMC11596570.
Svar från Naturya
Hi there, thank you so much for taking the time to leave us a review! All the best, Naturya
Svar från Naturya
Hi Martin, thanks for taking the time to leave us a review, it is most appreciated. The Naturya Team.
I would be happy to leave a review but…
I would be happy to leave a review but so many people buy up your product and then resell it on platforms like ebay at vastly inflated prices.
It has forced me to stop buying the product.
We all need to do more to counter gross capitalism.
7 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Belinda, thank you for highlighting this to us. We would always encourage you to buy directly from our website or from our trusted retailers. You can get a list of these by contacting us directly through the website. Hopefully by avoiding platforms like eBay this will discourage individuals from reselling at inflated prices. We hope this helps but if you have any more ideas then please contact us directly, all the best, the Naturya Team.
Naturya produce great products that are…
Naturya produce great products that are high quality. They dispatch orders promptly and offer an excellent service.
5 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi there, thank you so much for your kind words about our products and our order process here at Naturya!
These are honest and good quality…
These are honest and good quality products. I’ve tried 100% cocoa powder and also turmeric drink powder. Both very pure and natural, lasted well and a fair price.
5 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Hana, we love that your enjoy our Cacao and Turmeric products! Thank you so much for leaving this review! All the best, the Naturya team.
Excellent products
Excellent products. Lots to choose from and very clear packaging of all the health benefits how to use and more. Very happy with everything I have tried. Always try new or new things to me when on offer . T h an k you
1 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Dee, thank you so much for sharing your thoughts on Naturya! We are so glad you enjoy trying our products and learning how they can benefit you! Best wishes, the Naturya team
Love it!
I have been a loyal customer since a very long time. The quality of all products is amazing. It might be bit more expensive than some other brands, but it’s worth every penny! No breakfast is a good breakfast without Naturya 🧡
20 oktober 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Anna, thank you for taking the time to leave us this review and thank you for being a loyal Naturyalist! We would love for you to tag us on our social media platforms @naturya with how you enjoy your Naturya Breakfast! All the best, the Naturya Team.
Great service
Easy to order, good range of products and quick delivery
4 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi Imelda, thank you so much for leaving this kind review of our online store, we hope you will order with us again soon! The Naturya Team
Naturya products are great quality and…
Naturya products are great quality and I have never been disappointed
3 november 2025
Omdöme utan inbjudan
Svar från Naturya
Hi there, thank you so much for your lovely review and for being a loyal Naturyalist!
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