Nationwide Omdömen 229

After having to jump through the numerous hoops to speak to a real person about getting a payoff amount to payoff a loan to my own annuity, an autopay was deducted from my regular checking account a few weeks later. The only way to turn off the autopay is to call customer service and jump through the numerous hoops they have in place. When I made this call the day after the unnecessary autopay was deducted (April 7th) I was informed that it would not be refunded until the 20th. Now it’s the 20th and they are telling me it will be the 21st. All of this was unnecessary. Nationwide is a long standing financial institution that should have it together enough for their clients to not have to endure this frustration. However, I have come to the conclusion after speaking with several different people (never the same one) including a manager that this was intentional. They have now had free use of my money for two weeks. If the situation were reversed I am positive they would be charging me interest. I just hope that I get my money back tomorrow.
Nationwide neglected its responsibility to inform me at the time I reached out for the payoff amount that I would need to call them again to turn off the autopay. It can’t be done online or via their app and it wasn’t automatically done in the paying off of the loan. Then after numerous calls to them and never speaking to the same person they informed me that I would have to wait two weeks to get my money back. It will actually be more than two weeks if I even get it back tomorrow.
Update: They still have not returned my money. They said one more day. We’ll see.

Go elsewhere for your travel insurance. Nationwide are now using Aviva as their insurer/underwriter. I have found Aviva impossible to deal with.

This company has changed for the worse. They still have been decent with (expensive level of) car collision coverage. But the home owners insurance is terrible.
NY Law(!) requires a mold assessor to be licensed and knowledgeable. They sent an adjuster with no such credentials, did not do what NYS Law requires in the assessment of the situation, and paid only for an inadequate job done without follow-up (the follow-up also required under NY Law). Not knowing NY Law at the time, I thought she actually did a decent job in taking care of the problem; much to my anguish I found I was taken in by her (scamming me) when a month later I got seriously sick from the mold spores still floating around the place When I left for my family's place in NYC, a doctor there told me I had a "dark spot" on my lung and prescribed 3 antibiotics. Luckily that worked
Nationwide is still refusing to appropriately deal with the situation. I'm reporting them to the NYS Insurance Department, and the NYS AG

I wish I could give this company a zero. Denied a claim when one of their customers was at fault and who almost hurt a child. Completely disgusting company. Go with someone else! Terrible custom service.

They refuse to do manual transfer requests. I spent a whole morning trying to resolve an issue but they are an absolute joke. They are now not even talking calls as I guess so many people are having problems as well. Had I read previous reviews and would never have bothered with them.

Was great until it wasn't. They cancelled certain pet policies in our state. They then offered new plans for 3x the amount with less coverage. They definitely penalize you for using the insurance. Isn't that what's its for??? They claim to give employer discounts but, hopefully my employer stop using them.

The worst bank ever. They have a glitch on their banking app which they admit. They carry on paying standing orders despite being cancelled and then won’t pay the money back! They’ve tried lying and gaslighting and out of £900 they offered £175 for their ‘glitch’ NO PAY ME BACK THE MONEY YOU OWE ME AND ALL OF IT TOO. I’ve gone to the financial ombudsman now. All their promises of what they’ll do if they take money fraudulently from your account is a big lie. They treat you like David and Goliath and your money isn’t safe with these liars.

I give nationwide 1 star they are truly unethical.
I started an application through my company for pet insurance. They sent me a request for required information for the policy to be active. I decided not to provide that information but they went ahead and charge me anyway out of my paycheck because they had access to my paycheck. Pay very close attention because they will not treat you fairly.

Nationwide general rating awful my continuing experience witness to that
Waited weeks and weeks but still not settled
Even worse look at this going back weeks ago

1 sent off ALL. SUPPORTING documents then weeks. Later EVEN THOUGH SENT RECORDED DELIVERY so I could prove I sent(they said not received). WHICH I DID.....THANKS GOD SAVED COPY...SENT AGAIN JUST ONE OF DELAY TACTICS.
2 IGNORING OTHER GAMES HAD CALL FROM NW DAY AGO AND NOT TRUSTING THEM MY WIFE LISTENED TO AND RECORDED FEMALE ASSURANCES £'IN OUR ACCOUNT «""WITHIN THE HOUR"

SHE AND nationwide/Aviva by these acts and more are completely dishonest no doubt from just only these examples IF THIS IS CONSISTENT then customers need to know it takes a lot of time and stress by these untrue calls and delaying tactics threy are not mistakes but deliberate actions
DO YOU WANT TO PUT UP WITH THIS

The company I worked at for 9 years had a 401k plan that got transferred to Nationwide. I left the company and it went out of business shortly after. I called Nationwide and spoke with Diana asking for the plan details so I could move it. She said they could find the company but couldn't verify me so she couldn't help me. I explained I'm going through a divorce and need to legally record the 401k amount and I wanted to transfer the account. She refused to allow me to speak with a supervisor. She said I could call back. What horrible service! It feels like they're stealing my money.

Excellent and professional service from Ajay Lal and Julie at Nationwide Twickenham branch.Both very friendly and articulate.All my questions were answered in a way I could easily understand and never once did I feel under pressure.I upgraded my account,opened an ISA and was accepted for a new credit card which is an absolute life-saver for me.I left in very high spirits and once again I would like to thank Ajay and Julie for their patience and brilliant service.

I've had trouble with Nationwide since the day the policy started. But they were less expensive

1. When they went from a digital account to "regular" (?) accounts, I was never able to get a working online account. Talked to agents 10 - 12 times. They all promisd to follow up, but there was never a solution, so I just paid by phone.

Then there was the ridiculous property claim this summer from monsoon damage. The agent told me they only cover water damage generated from internal sources. A few minutes later he told me they only cover 3% of hail damage. I guess he thought hail (frozen water) was generated from inside a building???

They also changed the claim from water to wind and then back again. Finally, they came up with an answer that said it was unfortunate, but I was about $200 short of the amount necessary to cover it. (several thousand dollars).

I gave up, which I'm sure was their intent.

I paid them for over six years but decided to cancel a few months after this claim experience. Why pay for nothing?

So I canceled the account on 12/20/26. Received a cancellation notice in early January. They had the date as 1/8/26 but it was actually 12/20/25.

BUT THEN, just this week, March 3, I received a notice that said this was their "FINAL NOTICE." Pay another $130.10 or they're sending me to a collection agency on March 8!

Their reason: my cancellation resulted in a final premium. How? MY PREMIUM was a little over $200/month. WHY $130.10?

And sending your account to a collection agency with only five days notice? Not even working days, calendar days.

Also note: There were no previous notices, just a FINAL NOTICE.

This is insurance terrorism. If you want to deal with a collection agency, for no legitimate reason, and have your credit rating go down? Then, PAY UP! whatever we send you.They even forced me to add a credit card to the FINAL one-time, payment. WHY? It's a one-time payment. Are they going to use the card for other payment threats?

Also, you might note, their policies have shifted from property coverage to bizarre required coverages like terrorist attacks (with a cap on losses, of course, and it has to be a "CERTIFIED" terrorist attack), forgery, valuable papers on premises (most things are digital), money outside the premises...the bizarre list goes on, especially for a small business.

Again, I don't recommend them for ANYTHING. They're just out to make a quick buck and use whatever tactics they feel quick and easy.

3 weeks ago I was rear-ended by a driver with Nationwide. He contacted them the day after the accident and admitted he rear-ended me. They stated they had to wait for the police report 'in order to establish liability', which in PA can take 2 weeks. The agent also stated that their insured was also saying that I rear-ended the person in front of me before he rear-ended me. Totally untrue-he hit me and I rear-ended the guy in front of me. They refused to pay for a rental car or move forward with paying for even the rear of my car. I checked daily for the police report and paid for a copy online, then emailed the Nationwide agent and asked again about having my car fixed. She said she didn't have the report so I emailed it. It is now almost 3 weeks and they finally agreed to pay for a rental. They told me they would pay for a large SUV like mine and it would be available from Enterprise today. Enterprise called and said they would pick me up at 2:30 pm to get my car. When we got there they stated they had no 4x4 suv, and I could instead have a mini van OR a car with a cracked windshield. I called the Nationwide agent and he said it wasn't their fault, they had no control and he laughed while saying so. LAUGHED. After waiting as Enterprise called around, we had to drive 25 minutes to another town to get the rental. So after almost 3 weeks, my car is STILL not repaired, OR even scheduled, and I have to pay $30/day for the rental for loss of rental income charge should their car be damaged while I'm driving it. As per my insurance agent, NO auto insurance in the US will cover that cost. In my 50 plus years of driving I've dealt with a lot of auto insurance companies, and Nationwide is BY FAR the shadiest and worst. They are ONLY on the side of their profit margin.

Discontinued my pet's insurance after paying a premium for it for 12 years and made it impossible to get a new plan as my cat was senior when they discontinued. To make it worse they pushed all their most PREMIUM consumers down to their worst plan on the market. Their leadership is full of idiots because they obviously forgot that pet owners are potential future customers (and I wont be one of those again for Nationwide)

Took out basic home insurance for £13 a month, recieved an auto renewal confirmation of £25 a month nearly 50% increase so called them to cancel renewal but keep getting letters saying if i dont set up direct debit my policy will be cancelled, i have rang up four times in total to tell them to cancel policy and today recieved a letter saying due to non payment my policy was canncelled on the 5th of february HOW MANY TIMES DO I HAVE TO TELL YOU I DIDNT RENEW AND CANCELLED IN JANUARY!!!

Abhorrent behaviour when making a claim. My mum is blind, severely asthmatic and is being investigated for dementia. She had a leak and had to leave her home. Over two weeks later nothing has been done in the home to put anything right! Nothing! She has twice been offered a hotel room as temporary accommodation which is totally inappropriate. They have no duty of care and their communication with the family is non existent. Avoid this company at all costs. Utterly unreliable when an 80 year old is at her most vulnerable!

Disgraceful behaviour from the bank/building society that like to talk. Bunch of incompetent people on the phone that don’t do what they say they are going to and instead pass debt onto a debt collector although telling me it wouldn’t be passed on until their investigation was complete. Avoid at all costs .

I would rate it lower then one star
If i could . Terrible customer service. Complete cluster F
Would be more appropriate
Pulling my miney out on Friday
NATIONWIDE IS NOT ON YOUR SIDE.....stay away

Nationwide is knowingly keeping an employee on their staff that was knowingly having sexual relations with a married man. Reading your code of conduct, your values are "We value people," "We are customer-focused," "We act with integrity, honesty, trust, and respect." If I'm correct, this goes against your code of conduct, specifically "acting with honesty, integrity, trust, and respect."

Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt.