The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Se mer
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Plats
Byt platsUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
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Det här tycker kunderna
The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Se mer
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Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit
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Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Se mer
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Företagsinformation
Om National Windscreens - Worcester
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Storbritannien
- 01905-630-144
4,5
Utmärkt
615 omdömen
Ber kunder att lämna omdömen
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Amazing service
Great customer service and did a very good speedy job on replacing my windscreen, very satisfied 😊
22 januari 2026
Svar från National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that you received great customer service and that we did a very good, speedy job replacing your windscreen.
Excellent service
20 januari 2026
Svar från National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Worcester
We appreciate you sharing! We are so happy to hear that you were pleased with our quick, efficient service and good booking process.
A quick and expert service
The windscreen got chipped by a stone thrown up off the road.
I contacted National Windscreens via my insurers and arranged an appointment for a few days time.
On the date of the appointment, the operatives contacted me to advise of their arrival time.
The process was explained to me, vehicle details were logged and the repair effected within approx 30 minutes.
A good service all round
27 november 2025
Svar från National Windscreens - Worcester
We're happy to hear that the repair process, from initial contact to completion, was efficient and well-explained. We appreciate you taking the time to share your positive experience with our service.
Svar från National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient service
Took car in on time, was seen virtually immediately and operative explained what was involved.
Finished within 30 minutes. No problems, staff polite and friendly.
This was at Worcester and has received similarly satisfactory service at Oswestry previously
23 januari 2026
Svar från National Windscreens - Worcester
We appreciate you taking the time to share your positive experience. We're happy to hear that you were seen promptly and that the process was explained clearly. We're also glad our staff were polite and friendly, and that you've had consistently satisfactory service.
Appt available easy on line booking…
Appt available easy on line booking Excellent customer service
14 januari 2026
Svar från National Windscreens - Worcester
We appreciate your positive feedback! We're so glad that you found our online booking easy and received excellent customer service.
Svar från National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Good communication about appointment, clean & professional service.
19 januari 2026
Svar från National Windscreens - Worcester
We appreciate your positive feedback! We are so glad to hear you experienced good communication regarding your appointment and professional service.
excellent service
Excellent service. I was worried that the complicated systems my car has would be negatively impacted by the installation of the new windscreen but the team at Worcester knew exactly what to do.
16 januari 2026
Svar från National Windscreens - Worcester
We're happy to hear that you received excellent service! We appreciate you highlighting our team's expertise with modern car systems during your windscreen installation. Thank you for your positive feedback.
Great service easy to book and came…
Great service easy to book and came earlier than expected, kept in contact with me
6 januari 2026
Svar från National Windscreens - Worcester
We appreciate you taking the time to leave us a review. We're happy to hear booking was easy, the service was great, and we kept in contact.
Great service
Great service, easy to drop off and all work completed within 2-3 hours. Great job
14 januari 2026
Svar från National Windscreens - Worcester
We're happy to hear that you had a great service experience! We appreciate your positive feedback regarding the quick turnaround time and quality of work.
Thank you for saving Christmas
Very nice staff, informative, and polite. Fixed my windscreen on Christmas Eve! Couldn't recommend enough!
24 december 2025
Svar från National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that our staff were informative and polite and that we fixed your windscreen on Christmas Eve.
Really stressless
Really stressless, easy interaction and thy went out of their way to help with fitting it round my work schedule. Great experience so thank you!
12 januari 2026
Svar från National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that the interaction was easy and stress-free, and that we could accommodate your work schedule. Thank you!
Fast, easy and polite
So happy they called me a day earlier thanks to a last minute cancellation, so it got done sooner. And was quick and very polite and friendly.
6 januari 2026
Svar från National Windscreens - Worcester
We're happy to hear that we could accommodate you with an earlier appointment due to a cancellation. We appreciate your kind words regarding our team's efficiency and friendliness!
Very poor experience
In December, I had my vehicle’s windscreen replaced by National Windscreens. During the installation, the technician scratched the A-pillar paintwork. While I accepted this as accidental damage, what followed was far more serious.
Over the Christmas and New Year period, the vehicle suffered significant water ingress from the corner of the newly fitted windscreen. It is important to note that the car had no water leaks prior to National Windscreens carrying out the replacement. The resulting damage was extensive, requiring the removal of seats, carpets, and insulation to dry and rectify the interior. This was both time-consuming and costly.
A replacement windscreen was not available until 14 January 2026, as Nationwide Windscreens advised that removing the existing screen could cause it to crack. When the technician attended to remove the screen and identify the source of the leak, the Worcester branch began attributing the issue to other factors, including rust and a panel gap. These explanations appear to be attempts to deflect responsibility rather than acknowledge faulty workmanship, particularly given the absence of leaks before the original installation and that the refitment of the screen now does not leak!
The time and effort required to repeatedly correspond with the customer service department, attempt to resolve the water damage, and defend what are clear facts has left me extremely dissatisfied. As a result of Nationwide Windscreens’ refusal to accept liability for their poor workmanship, I now have no option but to pursue restitution through the small claims court.
This experience has been deeply disappointing and has left me with a very poor impression of National Windscreens’ workmanship, accountability, and customer service.
23 december 2025
Omdöme utan inbjudan
Svar från National Windscreens - Worcester
We regret to hear about the windscreen replacement and the subsequent issues you experienced, including the scratch and water ingress. We take your comments regarding the potential misattribution of the problem seriously. We'll investigate this thoroughly and use your feedback to improve our service and accountability. Thank you for bringing this to our attention.
Excellent and friendly service
Had my windscreen replaced by these guys due to crack appearing and done through the insurance. Really easy process booking and paying excess, then really friendly on arrival and done really quick considering we left it there and were in no rush. Would definitely recommend.
8 januari 2026
Svar från National Windscreens - Worcester
We're happy to hear that booking and paying your excess was easy. We're glad the windscreen replacement was quick and that you found our team friendly. Thank you for recommending us!
Kept well informed.
Kept well informed.
Job done to time and all appears to be working well.
9 januari 2026
Svar från National Windscreens - Worcester
We appreciate you sharing! We're so glad to hear that you were kept well-informed and that the job was completed on time and is working well.
No issues at all with the replacement…
No issues at all with the replacement centre in fact they exceeded my expectations. The initial call centre operator on the other hand was just like a disinterested robot and left me with negative thoughts on what i was going to experience! Thankfully i was wrong!
9 januari 2026
Svar från National Windscreens - Worcester
We appreciate you sharing your experience. We're glad the replacement center exceeded your expectations. We'll address the initial call center interaction to ensure a consistently positive experience. Thanks for your feedback.
First rate from initial contact to new…
First rate from initial contact to new screen installed
9 januari 2026
Svar från National Windscreens - Worcester
We're happy that you had a first-rate experience, from your initial contact through to your new screen installation. Thanks for your feedback.
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