Excellent service. Fitter arrived early and waited for us to return. Fast service everything explained. Windscreen look great, price was cheaper than other quotes. Would definitely recommend t... Se mer
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Quick service. Really friendly & helpful staff. Great experience all round.
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A very efficient and knowledgeable worker .She kept me well informed of timeing for arrival.
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On time,very helpful explained why they did certain things like taking photos of in side car or door window
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Företagsinformation
Om National Windscreens - Warrington
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 4, Aston Court, WA1 4SG, Warrington, Cheshire, Storbritannien
- 01925-205-103
4,4
Utmärkt
29 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Quick service. Really friendly & helpful staff. Great experience all round.
16 oktober 2026
Svar från National Windscreens - Warrington
We're so pleased to hear that you experienced such prompt service and found our team to be welcoming and supportive. It is wonderful to know that you had a great experience all round. Thank you so much for taking the time to share your wonderful feedback with us!
Windowscreen replacement ble…
A very efficient and knowledgeable worker .She kept me well informed of timeing for arrival.
4 oktober 2026
Svar från National Windscreens - Warrington
We're so pleased to hear that your specialist was so efficient, knowledgeable, and kept you updated on her estimated arrival time. Thank you so much for taking the time to share your wonderful feedback with us!
Excellent service.
Excellent service.
Fitter arrived early and waited for us to return.
Fast service everything explained.
Windscreen look great, price was cheaper than other quotes.
Would definitely recommend them.
24 juli 2026
Omdöme utan inbjudan
Svar från National Windscreens - Warrington
We're so pleased to hear you received excellent service and that our fitter arrived early. It's wonderful that everything was explained, your windscreen looks great, and the price was competitive. We truly appreciate your recommendation!
Happy Customer
Good communication, efficient, manageable, well explained, courteous & effective.
Overall- very impressed
11 juni 2026
Svar från National Windscreens - Warrington
We're so glad to hear you were impressed with our communication and efficiency. Thank you for your wonderful feedback!
The chip repair looks no different to…
The chip repair looks no different now to before the repair was done
12 februari 2026
Svar från National Windscreens - Warrington
We regret that the repair did not meet expectations. We'll review your experience to see how we can improve our service. Thanks for the feedback.
National windscreens Fantastic service
Very provisional job done very quickly,very friendly, & service straight. To your door amazing
26 augusti 2025
Svar från National Windscreens - Warrington
We're happy to hear that you had a friendly and quick service experience. We appreciate your positive feedback and are glad you enjoyed our straight-to-your-door service.
On time,very helpful explained why they…
On time,very helpful explained why they did certain things like taking photos of in side car or door window
10 juni 2025
Svar från National Windscreens - Warrington
We're happy to hear that our team was punctual and helpful! We appreciate you noting how they explained the procedures, like documenting the car's condition. Thanks for your feedback!
1st chip repair was not completed…
1st chip repair was not completed properly therefore 10 weeks later needed a full windscreen
24 april 2025
Svar från National Windscreens - Warrington
We understand your frustration with the chip repair. We strive to provide high-quality services and are disappointed to hear that the initial repair did not meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Pleasant experience!
The fitter rang me to say he was on his way, arrived promptly, was polite and well informed, and did the job quickly and without fuss.
Excellent service!
5 mars 2025
Svar från National Windscreens - Warrington
Thank you for your kind words and positive review. We are thrilled to hear that you were pleased with the fitter's communication, punctuality, politeness, and efficiency. We strive to provide a smooth and positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Prompt and kept me informed at all…
Prompt and kept me informed at all times of estimated arrival . Very informative about the procedure/ correction of the windscreen chip .
5 mars 2025
Svar från National Windscreens - Warrington
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad you found our communication and service to be helpful.
Brilliant guys that turned up
Brilliant guys that turned up, really friendly and professional. Completed in record time. Person booking in really accommodating and efficient
25 maj 2023
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The windscreen fitted to my car is not…
The windscreen fitted to my car is not a genuine Ford screen and the heating elements are really obvious, they also don’t go all the way to the edge of the glass which leaves an area that doesn’t clear properly. I called to explain this and was just told that I should have asked for a genuine one before it was fitted. I wasn’t told this by National windscreens prior to it being fitted.
Im now stuck with a windscreen that is not genuine and the heating function no longer works as it did with the genuine windscreen. A professional company should inform the clients of this before fitting and be given the option of what they’d like, not fob the client off by blaming the insurance company. Not very professional and I wouldn’t recommend people.
29 december 2022
Svar från National Windscreens - Warrington
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The screen fitters arrived on time…
The screen fitters arrived on time .Very courteous & professional.
Whipped my cracked screen out & replaced it in no time at all.
No mess or fuss .
Great job .
12 december 2022
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
9 november 2022
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Top job by a top lad
4 november 2022
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional done a little later…
Very professional done a little later than booked but discussed and I'm very happy with the job
6 september 2022
Svar från National Windscreens - Warrington
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I’ve experienced poor communication and…
I’ve experienced poor communication and service fro this company.
Having booked two vehicles for repair and replacement, no call for ETA then turned up Without equipment to carry out work requested.
Was told depot would contact to reschedule work with no contact.
I had to contact to rebook work required.
New windscreen still hasn’t been replaced as yet, hopefully next week!
I should have given Gavin at autoglass a call but my insurance required National Windscreen
Carry out the work. Such poor service!!
31 augusti 2022
Svar från National Windscreens - Warrington
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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