Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Se mer
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Plats
Byt platsUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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Det här tycker kunderna
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Se mer
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Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Se mer
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I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Se mer
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Företagsinformation
Om National Windscreens - Trowbridge
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Storbritannien
- 01225-220-187
4,6
Utmärkt
321 omdömen
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Svar från National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great replacement service
Really prompt, efficient and great replacement work, you'd never know the windscreen had been replaced. Other than zero stone chips anymore of course!
18 februari 2026
Svar från National Windscreens - Trowbridge
We're happy to hear that you found our replacement work prompt and efficient. It's great to know that you are pleased with the result! Thank you for your positive feedback.
Svar från National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
An excellent team who were very kind…
An excellent team who were very kind and attentive.
27 mars 2026
Svar från National Windscreens - Trowbridge
We appreciate you sharing that our team was kind and attentive! We are so happy you were pleased with our service.
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that the engineer was helpful and efficient and that you feel it was a job well done.
Quick and eazy
20 mars 2026
Svar från National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly service with Great efficiency…
Friendly service with Great efficiency and job was completed very quickly
12 mars 2026
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that you received friendly service, great efficiency, and a quick job completion.
Rapid
Was in first thing I'm the morning, took less than half the amount of time it was going to.
7 mars 2026
Svar från National Windscreens - Trowbridge
We're happy to hear that your morning visit was efficient and took less time than expected. Thank you for your positive feedback; we appreciate it!
all the staff were very professional…
all the staff were very professional and polite. The work was carried out in a timely fashion with no delays
13 mars 2026
Svar från National Windscreens - Trowbridge
We're happy to hear that you found our staff professional and polite! We appreciate you letting us know the work was completed in a timely fashion without delays.
VERY HELPFUL and supportive job done to…
VERY HELPFUL and supportive job done to a very high standard all radars reset perfectly definatly recomend trowbridge branch
19 september 2025
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback! We're happy to hear that you found our team helpful and supportive and that the job was completed to a high standard.
Shout to the team in Trowbridge
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when the last replacement was done. From dropping off to collecting was good with freindly and knowledgable staff and kept me updated on progress by phone.
20 februari 2026
Omdöme utan inbjudan
Svar från National Windscreens - Trowbridge
We appreciate you taking the time to share your experience with the Trowbridge team. We're happy to hear that the replacement was quick and that the staff were friendly and knowledgeable. We're glad you were kept updated on the progress by phone and were pleased with the service.
Great service
Friendly helpful staff. Prompt and efficient service on the day and in dealing directly with insurance company/collecting excess prior to appointment. Frequent reminders and updates about appointment. Very good service.
28 februari 2026
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and helpful, and that you were pleased with our prompt and efficient service and handling of the insurance process.
So helpful and on time.
24 februari 2026
Svar från National Windscreens - Trowbridge
We appreciate you sharing your experience. We are so happy that you were pleased with our helpful and on time service!
Very friendly respectful and efficient…
Very friendly respectful and efficient team in Trowbridge...especially important given the constraints of the premises. Would highly recommend
20 februari 2026
Svar från National Windscreens - Trowbridge
We appreciate your recommendation and are happy to hear about your positive experience with our team. We're glad you found them friendly, respectful, and efficient.
Excellent service,fast and efficient
Excellent service,fast and efficient. No fuss no bother, just done
14 februari 2026
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to hear that you received excellent, fast, and efficient service without any complications.
Staff friendly and knowledgeable
Staff friendly and knowledgeable
Screen was fitted within the time given
7 februari 2026
Svar från National Windscreens - Trowbridge
We appreciate your positive feedback! We're glad you found our staff helpful and that the screen was fitted promptly. Thank you!
Three cancellations
Three cancellations, I had to ring up in the end to find out it had been cancelled yet again.
In the end I had to take my car to the work shop myself.
7 februari 2026
Svar från National Windscreens - Trowbridge
We regret to hear about the multiple cancellations and the inconvenience this caused. We appreciate your feedback and will look into what happened. Thank you.
Exceptionally Good Service
Kye was the glass technician who replaced the windscreen on my Audi A3, and he did a fantastic job. He was friendly, polite, and genuinely great to have working on my vehicle. Despite challenging conditions with strong winds and heavy rain, Kye remained professional throughout and completed a clean, high-quality installation.
I’ve given four stars only because the tracking system didn’t work properly, so I wasn’t able to see the technician’s location before the appointment — it only updated once the NW van had arrived. Aside from that minor issue, the service itself was excellent.
Thanks very much, Kye — your hard work was truly appreciated.
27 januari 2026
Svar från National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. We're glad to hear the technician provided excellent service despite the weather. We'll review our tracking system to improve its accuracy. Thank you again for your feedback.
They were great
They were great, helpful and polite, if required I would go back to them again. The guy who did the repair had hoped he could make the small crack disappear but unfortunately could not.
20 januari 2026
Svar från National Windscreens - Trowbridge
We're happy to hear that you found our team helpful and polite. We appreciate your feedback and are sorry the repair couldn't completely eliminate the crack. We value your business!
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