I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... Se mer
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Plats
Byt platsUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Det här tycker kunderna
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... Se mer
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... Se mer
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... Se mer
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Företagsinformation
Om National Windscreens - Stafford
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, Storbritannien
- 01785-630-054
4,7
Utmärkt
610 omdömen
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Svar från National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Online windscreen replacement was easy…
Online windscreen replacement was easy to arrange. Conveniently arranged and staff brilliant to deal with. Job completed when quoted and explained in detail on collection of car. Perfect service, no problems, would highly recommend the staff and depot at Beacon WAY, Stafford with full confidence 😀 👌
28 mars 2026
Svar från National Windscreens - Stafford
We appreciate you sharing your feedback. We're happy to hear that you found the online booking easy to arrange and that you were pleased with our staff. It's great to know the job was completed as quoted and explained clearly upon collection.
Easy process
Easy to book and rearrange if needed. Windscreen was fixed and was back on my way within the hour.
15 april 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback. We're happy to learn that booking and rearranging was easy and your windscreen was fixed quickly, getting you back on your way.
Svar från National Windscreens - Stafford
Thank you for your positive feedback!
Overall experience
Easy to transact. Didn’t have to wait very long.
Drop off and pick up was very easy.
Only negative was the automated messages where I was told several different amounts to pay (roof repair) and also different durations as to how long the vehicle would need to be left - which required me to make some calls in order to resolve.
15 april 2026
Svar från National Windscreens - Stafford
We're glad the transaction and vehicle handling were easy for you. We apologize for the confusing automated messages regarding payment and timing. We'll review our messaging system to prevent similar issues in the future. Thanks for the feedback.
Svar från National Windscreens - Stafford
We appreciate you sharing that our team was friendly and efficient! We are so happy you were pleased with our service.
Good service ,I drop my car off at the…
Good service ,I drop my car off at the required time . They give you up to 3 hours for the repaire. Expect it to be the full 3 hrs . If you are busy ,give uour self time . I waited the full 3 hrs at a my friend's house . All in al a good service. Receptionist very polite and helpfull .
14 april 2026
Svar från National Windscreens - Stafford
We appreciate you taking the time to share your feedback. We're glad the service and receptionist met your expectations. We aim to complete repairs efficiently and appreciate your patience during the full estimated time.
Svar från National Windscreens - Stafford
We appreciate you letting us know that we arrived promptly and worked efficiently and speedily! We are so pleased with your feedback.
Svar från National Windscreens - Stafford
We appreciate you sharing that we did an excellent job and looked after you well! We are so happy you were pleased with us.
Very professional and friendly.
2 april 2026
Svar från National Windscreens - Stafford
We appreciate you letting us know that our team was professional and friendly. We are so happy you were pleased.
Excellent customer Service from booking…
Excellent customer Service from booking to completion. Well Done to everyone.
2 april 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback! We are so happy to learn that you received excellent customer service from booking to completion.
Awful service
Keep away from these people no windscreen arrived and made me come all the way to Stafford even though they had booked me in a week prior to my appointment. Made me wait for over 5 hours after I was told no windscreen arrived and another one is on its way, then no windscreen arrived and given another appointment. Completely unacceptable.
2 april 2026
Svar från National Windscreens - Stafford
We regret that the windscreen was not available and apologize for the multiple appointments and extensive wait. We appreciate your feedback and will review our scheduling to prevent this issue from happening again.
Efficient
Efficient, didn’t take too long and the end result was of a high standard.
Communication prior to the appointment was good although I had to ring them as they had changed the time I had requested.
When the job was completed I was on site and didn’t receive a call immediately though. Overall I would recommend for the work provided.
25 mars 2026
Svar från National Windscreens - Stafford
We're glad the service was efficient and of high quality. We regret the time change communication and the delay in notifying you upon completion. We appreciate your recommendation and value your feedback.
Easy to book online
Easy to book online. Came at expected time. Worked quickly and efficiently. Only criticism would be waiting over a week for a timeslot.
24 mars 2026
Svar från National Windscreens - Stafford
We're happy to hear that booking was easy and the work was efficient. We appreciate your feedback and are sorry about the wait for an available timeslot.
Great job
Came when they said they were. Very polite & professional did a fantastic job. Thank you.
26 mars 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback! We're so happy to learn that we were on time and that you found our team polite and professional. Thank you!
Brilliant
Really professional and sorted my windscreen in no time at all and I was able to get on with my day.
21 mars 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback! We're happy to learn that our service was professional and that we sorted your windscreen quickly, allowing you to continue your day.
Excellent service
15 mars 2026
Svar från National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job
Great job. Easy to arrange and first class workmanship. Can’t fault them and highly recommended.
20 mars 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback! We are so happy to learn that it was easy to arrange and that you received first-class workmanship.
Very efficient service
Very efficient service
Hassle free from booking in to pickup of car
Good communication throughout
20 mars 2026
Svar från National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear you experienced efficient service and hassle-free booking and pickup, along with good communication.
Very very poor service from start to…
Very very poor service from start to finish not what you would expect from a well known company
16 mars 2026
Svar från National Windscreens - Stafford
We regret to hear about the substandard service you experienced. We appreciate your feedback and will review our service to improve.
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