The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Se mer
Företaget har svarat
Plats
Byt plats12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... Se mer
Företaget har svarat
I had my Golf MK7 windscreen replaced yesterday, after stone damage made a large crack. I booked the appointment online, National Windscreens dealt with the insurance claim, leaving me only the excess... Se mer
Företaget har svarat
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... Se mer
Företaget har svarat
Företagsinformation
Om National Windscreens - Southampton
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, Storbritannien
- 023-8181-0689
4,5
Utmärkt
633 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från National Windscreens - Southampton
We appreciate your positive feedback! We're so glad to hear that you found our staff friendly and the job efficient and on time.
Very good for my japan import car
11 december 2025
Svar från National Windscreens - Southampton
We're happy to hear that our product worked well with your Japan import car. Thank you for your positive feedback; we appreciate it!
Svar från National Windscreens - Southampton
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and professional.
Perfect service.
5 december 2025
Svar från National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Southampton
We're happy to hear that your experience was efficient and simple. Thank you for your feedback; we appreciate it.
Good communication before and after…
Good communication before and after fitting the windscreen
27 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that you had a positive experience with our communication. Thank you for your kind feedback; we appreciate it!
The windscreen was fitted nicely snd…
The windscreen was fitted nicely snd quickly, however, the dashcam was not rrfitted well and fell off a few days after, black cloud on an otherwise good experience
21 november 2025
Svar från National Windscreens - Southampton
We appreciate your feedback and are glad the windscreen fitting was satisfactory. We're sorry the dashcam re-fitting wasn't up to par, and we'll review our processes.
Svar från National Windscreens - Southampton
We're glad you had a great experience with our customer service and products. Thank you for your positive feedback; we appreciate it.
Southampton branch excellent service
Very straightforward and great service. Run up booking very good and arrived at site and all delivered and windscreen mended as per the instructions given.
22 november 2025
Svar från National Windscreens - Southampton
We appreciate you sharing your feedback. We're happy to hear that you found the service straightforward and the booking process very good. It's great to know that everything was delivered as expected.
Svar från National Windscreens - Southampton
We appreciate you sharing. We are so happy you were pleased with our excellent service and friendly team, and we thank you very much!
Svar från National Windscreens - Southampton
We're so glad to hear that you had a great experience with our customer service. Thank you so much for your positive feedback!
the young man was very polite and did…
the young man was very polite and did a first class job replacing the windscreen
24 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that the young man was very polite and completed a first-class job replacing the windscreen. We appreciate your positive feedback!
Great service from beginning to end
22 november 2025
Svar från National Windscreens - Southampton
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it.
Completed within the time advised and…
Completed within the time advised and very professional service from initial call to completion
14 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that you had a very professional experience and that the service was completed within the advised time. Thank you for your positive feedback!
I had a crack in my windscreen and had…
I had a crack in my windscreen and had to book in a replacement windscreen. The communication was clear and accurate throughout, tracking of the staff member is great idea. The changing of the windscreen was quick and done well with afters-care advice. The gentleman who changed my windscreen was polite and friendly, and patient when we had to change location due to weather.
18 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that the communication was clear and accurate, and that you found the tracking feature helpful. We appreciate your feedback regarding the quick and well-done windscreen replacement, after-care advice, and the technician's politeness and patience. Thank you!
Fast,reliable and even cleaned the…
Fast,reliable and even cleaned the car.polite and 100%friendly xx
14 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that you found our service fast, reliable, and friendly, and that you appreciated the car cleaning. Thank you for your feedback!
Svar från National Windscreens - Southampton
We are happy to hear that you found our service efficient and helpful. Thank you for sharing your positive experience with us!
Svar från National Windscreens - Southampton
We appreciate you sharing! We're so glad to hear you received excellent service and that the work was completed on time with updates.
Great Communication
It was easy to set up through my insurance company and the communication for each step was great and they even worked around my work to fit me in.
7 november 2025
Svar från National Windscreens - Southampton
We're happy to hear that the setup process was easy through your insurance company. We appreciate your feedback regarding our communication and flexibility in accommodating your schedule.
Svar från National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.