I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... Se mer
Företaget har svarat
Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
Företaget har svarat
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... Se mer
Företaget har svarat
Företagsinformation
Om National Windscreens - Rochester
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, Storbritannien
- 01634-510-390
4,7
Utmärkt
599 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Svar från National Windscreens - Rochester
We're happy to hear that you had an excellent experience, and we appreciate your positive feedback on the cleanliness of your car.
First class replacement of a cracked…
First class replacement of a cracked windscreen. The guys were professional and kept us informed every step of the way. Highly recommend 👍🏻
16 oktober 2025
Svar från National Windscreens - Rochester
We appreciate your first-class feedback regarding the windscreen replacement. We're happy to hear that the team was professional and kept you informed. We value your recommendation.
Svar från National Windscreens - Rochester
We appreciate you sharing that our staff was friendly and that we did a good job! We are so happy you had a positive experience.
Friendly & knowledgeable staff.
Friendly staff. Good availability of booking slots. Work carried out in agreed timescale. All windscreen safety systems checked afterwards.
9 oktober 2025
Svar från National Windscreens - Rochester
We're happy to hear about your positive experience with our friendly staff and the availability of booking slots. We appreciate that the work was completed in the agreed timescale and safety systems checked.
Really impressed
Really impressed. Had to wait there (own choice) and they made sure I had the wifi for work I needed to do while waiting, made me a perfect brew and even applied 3m tape to the back of my Nextbase iq 4g dashcam plate so that I could stick it to the new windscreen.
21 oktober 2025
Svar från National Windscreens - Rochester
We're happy to hear that you were impressed with our service! We appreciate you choosing to wait with us, and we're glad we could make your time comfortable and assist with your dashcam installation. Thank you for your positive feedback.
Svar från National Windscreens - Rochester
We are happy to hear that you had a fast and friendly experience. Thank you for your positive feedback; we appreciate it.
Fantastic service from start to finish
Fantastic service from start to finish. Easy drop off, friendly welcome, call to tell me it’s done and all in good time.
9 oktober 2025
Svar från National Windscreens - Rochester
We appreciate your positive feedback! We're happy to hear that you found the service fantastic from start to finish, with easy drop-off and a friendly welcome.
Svar från National Windscreens - Rochester
We appreciate you sharing that you were happy with our good service! We are so glad you had a positive experience.
Well fitted and quick.But I was charge…
Well fitted and quick.But I was charge for wippers and told to expect a refund. But have still charge my credit card for payment.
22 september 2025
Svar från National Windscreens - Rochester
We appreciate your feedback. We're sorry you were charged for the wipers and haven't received your refund yet. Please know that we're looking into this to resolve it.
Svar från National Windscreens - Rochester
We appreciate you sharing! We are so happy to hear you received good service from our courteous staff at the Rochester Depot.
Svar från National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service comunicatin good had…
Very good service comunicatin good had a call from engineer before he came and was here when he said completed job very efficiently and informed me what he was doing
9 september 2025
Svar från National Windscreens - Rochester
We appreciate your positive feedback. We're happy to hear that the communication was good, the engineer called before arriving and completed the job efficiently, keeping you informed.
Svar från National Windscreens - Rochester
We're happy to hear that our work was completed promptly and to your satisfaction. We appreciate your kind words about our team's politeness.
Svar från National Windscreens - Rochester
We appreciate you sharing! We are so happy you were pleased with our great, friendly, and quick service. Thank you!
Svar från National Windscreens - Rochester
We're happy to hear that you had such a positive experience with our team member. Thank you for your fantastic feedback!
Svar från National Windscreens - Rochester
We appreciate your positive feedback! We are so happy to hear that you found our staff polite and efficient and that they did a good job.
Friendly Team - Great Job
It was difficult to park as the location was very restricted for space. Welcome was professional and friendly. I allowed 2.5 hours for the replacement but it took over 4 hours. Got lots of apologies for time taken, which was great
It would have been good to have had a drink of water during my wait.
21 augusti 2025
Svar från National Windscreens - Rochester
We appreciate your feedback. We regret the parking limitations and the extended service time. We're glad you found our welcome professional. We'll consider offering refreshments during waits and will review our service times.
Booking was easy
Booking was easy. Pleasant people to talk to. Job done on time.
So far no problems.
20 augusti 2025
Svar från National Windscreens - Rochester
We appreciate you sharing your feedback! We're so happy to hear that the booking was easy, that you found our people pleasant, and that the job was completed on time.
Svar från National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.