Very poor experience. After the windscreen replacement, the GPS antenna near the rear-view mirror was not properly fixed. As a result, I had to incur additional costs with Tesla to get this issue resolved.

Staff were great and really helpful. They replaced the windscreen within the hour. Great speedy service!

I would strongly recommend avoiding National Windscreens.
Despite being my insurer’s preferred provider, the service I received was extremely disorganised from start to finish. After sending photos of my vehicle so they could identify the correct windscreen, I experienced weeks of delays and confusion about insurance approval that turned out never to be an issue.
I then made three separate trips (over an hour each way through rush-hour traffic) to their branch because the windscreen required camera calibration.
• First visit: told I wasn’t booked in and they didn’t have the correct screen.
• Second visit: again told there was no booking due to supposed insurance issues.
• Third visit: waited over three hours, only to be told that neither of the windscreens they ordered actually fit the vehicle.
I’m self-employed and rely on my vehicle for work, meaning I lost three days of income due to their repeated mistakes. While the complaints team apologised and offered to reimburse fuel costs, that doesn’t compensate for the wasted time, stress, and lack of organisation throughout the process.
After three failed appointments, I declined a fourth. Based on my experience, I cannot recommend this company.

Excellent service...speedy..very satisfied!

Excellent to deal with, from the initial phone call to book the appointment to leaving the car and satisfaction of having the job professionally completed

Good communication, arrived on time and a quick efficient service.

I had to use this company through my insurance, and it was so stressful. Arranged an appointment to come to my home to replace and very shortly after I was contacted to say my appointment was going to be canceled and I had to take the car to them because they couldn’t get the screen in their van. I called my insurance company and and I said I was not able to get the car to them, and what sort of vans do they have I could get the screen in my car. After many calls they sending pictures to this company they finally agreed to come to my home.
I have never gone through anything like this before just to have a screen replacement.
Definitely would not recommend if you have a slightly larger screen unless you want to travel to them. However the young man that replaced it was polite and done a good job so he deserves more than two star but the company definitely don’t.
And I will not be using my insurance company again when it runs out because I was told if I didn’t take it to them I would not get my screen replaced, even though I had paid £135 excess.

Scott was very cheerful and polite. Speedy service :)

The service took too long, I had been waiting nearly 6 hours to complete, not very happy. I needed to cancel my work because the service was not complete as expected up to 4 hours.

Professional, prompt, friendly staff and excellent service.
Comfortable waiting room, and the wait for the new windscreen was much shorter than we had been told.
All positive.

Fast and reliable service

Started as feared (but as it's through insurance I don't really have an option of who to use). Booked it, specified contact via email, and within seconds the SMS started (on the number they weren't given permission to use)

Very courteous staff, prompt and efficient. Did an excellent job and would highly recommend them .

Constantly in contact to let me know when he would arrive on the install day, friendly and very professional service from start to finish, happy with my new windscreen.

Quick and efficient

The technician who attended was very friendly, explained what needed to be done and the risks and outcome. He did the job promptly and ensured me that the windscreen was safe and strong again.

An excellent service right on my doorstep, it couldn’t have been better. Thank you.

The guy who did my windscreen was able to tell me pretty accurately how long had to wait. He was true to his word and did a good job.

The screen was fitted really quickly and the engineer was super helpful.
My screen originally didn’t come in but the office kept me updated all the way through.
Very efficient service