My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
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Was very good service staff were very professional, the waiting room had tea and coffee plenty of seats etc they were on time to my appointment windscreen all change very quickly and no mess left in t... Se mer
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Se mer
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The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Se mer
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Företagsinformation
Om National Windscreens - Norwich
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Storbritannien
- 01603-905-130
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
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Svar från National Windscreens - Norwich
We're so pleased you experienced polite, prompt, and immediate service from our engineer. Thank you for your wonderful feedback!
Svar från National Windscreens - Norwich
We are so pleased to hear that you found our service to be very quick and efficient. We truly appreciate your positive feedback!
Very professional & efficient staff…
Very professional & efficient staff member. Whole process quick & easy thank you 👍🏻
2 augusti 2026
Svar från National Windscreens - Norwich
We're so pleased you found our staff professional and efficient, and that the whole process was quick and easy. Thank you for your wonderful feedback!
Friendly worker and clear information…
Friendly worker and clear information given.Also no issues with the job itself and got it done in an effiecent time manner
22 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear that our worker was friendly and provided clear information. It's wonderful to know that there were no issues with the job and that it was completed efficiently!
Excellent service
Excellent service. The person who repaired the windscreen was professional, efficient and friendly. He explained everything beforehand and also the aftercare. Great job.
30 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear you received excellent service! It's wonderful that our technician was professional, efficient, and friendly, and explained everything clearly.
Svar från National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Svar från National Windscreens - Norwich
We're so pleased to hear that you found our staff friendly, efficient, and professional. Thank you for your wonderful feedback!
Deliberate customer wait
I arrived 20 mins early, and checked in. A lease car arrived at the same time; and I was told 3 cars were booked in for 9am. I questioned the 4 hour wait, the lease car owner had been told 2 hours. The lease car was done in 2 hours, but I was deliberately made to wait the 4 hours, the 1st hour the car hadn’t moved from its parked slot outside
26 juli 2026
Svar från National Windscreens - Norwich
We appreciate your feedback and sincerely apologize for the extended wait time you experienced. We understand your frustration regarding the discrepancy in service times and the delay in starting work on your car. We are reviewing our scheduling and processes to ensure a more consistent and efficient experience for all customers.
Svar från National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Svar från National Windscreens - Norwich
We are so pleased to hear that you found our service to be efficient and helpful, and that we did a great job. We truly appreciate your positive feedback!
Svar från National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Norwich
We're glad to hear the job was satisfactory and arrived promptly. Thank you for your kind words.
Whole process was straightforward
Whole process was straightforward. Operative fixing the crack was on time polite and fully explained all aspects.
He did a neat and, hopefully, effective job in good time.
17 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear the entire process was straightforward and that our operative was on time and polite. It's wonderful that they fully explained everything and did a neat and effective job in good time!
Great service and changed screen…
Great service and changed screen quickly after initial contact
4 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear that you experienced great service and that your screen was changed quickly after your initial contact with us. Thank you for your kind feedback!
Very efficient booking service
Very efficient booking service. Great that I could track where the technician was so I could plan my day. The chap who came out was knowledgeable and polite and had done the repair in less than 15 mins. Excellent service all round.
16 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear you found our booking service efficient and that being able to track the technician helped you plan your day. It's wonderful that our technician was knowledgeable and polite, completing the repair quickly. We're glad you experienced excellent service all around!
I didn't realise that I was expected to…
I didn't realise that I was expected to have removed the camera from my original windscreen. When I collected my car, the camera itself was left on the centre console and all the wiring was hanging down from the roof and I was told I'd got to get it refitted myself! This is going to cost me £170 for the job! Not particularly happy!
10 juli 2026
Svar från National Windscreens - Norwich
We regret to hear about the issue with your camera and the unexpected cost for refitting. We understand your frustration and apologize for any inconvenience this has caused.
Convenient and efficient.
The booking process was very quick and easy and the arranged date convenient. The technician attending was also polite and efficient and the replacement screen fitted in an hour. Recommend.
15 juli 2026
Svar från National Windscreens - Norwich
We're delighted to hear that your booking process was quick and easy, and that the arranged date was convenient. We're also glad our technician was polite and efficient, completing the replacement quickly.
Very friendly staff
Very friendly staff, thought i had a long wait but it only took an hour great service highly recommend
12 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear that our staff was friendly and that the service was great and didn't take long. Thank you for your high recommendation!
Friendly and professional
Very efficient, courteous and helpful.
A great job completed to agreed timescale.
7 juli 2026
Svar från National Windscreens - Norwich
We're so pleased to hear that our team was efficient, courteous, and helpful, and that the job was completed to the agreed timescale. Thank you for your kind feedback!
Happy other than being told they had…
Happy other than being told they had found a fault but didn't know what fault was !!
6 juli 2026
Svar från National Windscreens - Norwich
We're happy to hear you're otherwise satisfied! We understand your frustration regarding the unclear fault. We are always working to improve our communication.
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