Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Se mer
Företaget har svarat
Plats
Byt platsUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Se mer
Företaget har svarat
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Se mer
Företaget har svarat
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... Se mer
Företaget har svarat
Företagsinformation
Om National Windscreens - Northampton
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Storbritannien
- 01604-930-197
4,5
Utmärkt
959 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Booking procedure was simple
Booking procedure was simple. Dropped off the car into the hands of the technician.
Got a call about 4 hours later to come and pick it up. All good and the humour from the blokes was great. A really pleasant experience.
8 april 2026
Svar från National Windscreens - Northampton
We're glad you found the booking simple and the service efficient. It's great to hear that you enjoyed the friendly atmosphere and had a pleasant experience. Thank you for your positive feedback!
Very good can’t complain staff for…
Very good can’t complain staff for friendly and had no issues
3 april 2026
Svar från National Windscreens - Northampton
We appreciate you sharing that our staff was friendly and that you had no issues! We are so happy you were pleased with our service.
Staff were very good
Staff were very good, polite and helpful. The job was completed effectively and I was very satisfied.. Thank you
1 april 2026
Svar från National Windscreens - Northampton
We're happy to hear that our staff were polite and helpful! We appreciate you letting us know the job was completed effectively and that you were satisfied.
Faultless very good service
The fitter was punctual, polite, social and professional, also replaced the broken window screen faultlessly with the correct screen.
I gave only four stars because like National windowscreens I believe there must be room for improvement even though I can't see how.
2 april 2026
Svar från National Windscreens - Northampton
We appreciate you taking the time to share your experience. We're glad the fitter was punctual, polite, and professional and that the screen replacement was successful. We value your feedback and are always looking for ways to improve.
Ford Focus new windscreen fitting
The work was carried out in a timely and professional manner. I was kept informed of progress by friendly staff.
31 mars 2026
Svar från National Windscreens - Northampton
We appreciate your positive feedback! We're happy to learn that the work was completed professionally and promptly, and that our staff kept you informed.
Svar från National Windscreens - Northampton
We appreciate you sharing that our service was great, fast, and friendly! We are so happy you were pleased with us.
Quick and efficient .
Quick and efficient .. friendly too. Would recommend these guys for sure. 👍
3 april 2026
Svar från National Windscreens - Northampton
We appreciate you sharing that you found our team quick, efficient, and friendly! We are so happy that you would recommend us.
I had no problems at all with my visit…
I had no problems at all with my visit to get a new screen 👍
2 april 2026
Svar från National Windscreens - Northampton
We're happy to hear that your screen replacement went smoothly. Thank you for sharing your positive experience with us!
Svar från National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn that our staff was friendly and your windscreen was replaced quickly.
Very good experience
Very good experience. Clear instructions provided from this company. Very friendly greetings from staff, job done to high standard, no repercussions so all good. Keep up the good work.
25 mars 2026
Svar från National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you found the instructions clear, the staff friendly, and the work completed to a high standard. Thank you!
Svar från National Windscreens - Northampton
We appreciate you sharing that everything went well and was completed promptly! We are so happy you were pleased with our service.
Svar från National Windscreens - Northampton
We appreciate you sharing that our team was helpful and friendly! We're so happy you were pleased with the repair service.
Very helpful and efficient staff
Very helpful and efficient staff with excellent communication.
12 mars 2026
Svar från National Windscreens - Northampton
We appreciate your positive feedback! We are so happy to learn that our staff were helpful, efficient, and had excellent communication.
Swift and efficient
Being able to track the location of the technician was invaluable. He arrived early and completed the job swiftly. Technician customer focussed.
20 mars 2026
Svar från National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn that tracking the technician's location was invaluable, that they arrived early and completed the job swiftly, and were customer-focused.
Helpful and efficient
19 mars 2026
Svar från National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Northampton
We appreciate you sharing that our team was helpful and provided excellent service! We are so happy you were pleased with us.
Very good service
14 mars 2026
Svar från National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easiest booking and fixing problem that…
Easiest booking and fixing problem that I have ever had with any car.
20 mars 2026
Svar från National Windscreens - Northampton
We appreciate your feedback and are so happy to learn that booking and fixing your car problem was easy. Thank you for your time.
Five Star Service
Charlie at National Windscreens Northampton was exceptional and met my every need during this troubling time.
I would highly recommend National Windscreens to anyone.
20 mars 2026
Svar från National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you received exceptional service and that your needs were met during a difficult time. We value your recommendation.
Svar från National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.