Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Se mer
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Plats
Byt platsUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Det här tycker kunderna
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
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Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Se mer
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The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Se mer
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Företagsinformation
Om National Windscreens - Middlesbrough
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Storbritannien
- 01642-685-235
4,9
Utmärkt
830 omdömen
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Svar från National Windscreens - Middlesbrough
We're so pleased to hear that you found our staff to be friendly and efficient, and that you were happy with the work. Thank you for your wonderful feedback!
Even though we had our home visit…
Even though we had our home visit cancelled, we had to take it to national windscreens they were very friendly quick and professional..
29 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased to hear that even though your home visit was cancelled, our team at the service center was very friendly, quick, and professional. Thank you for your positive feedback!
Professional service
David arrived on time and replaced the windscreen carefully and professionally. He was friendly and explained the process and aftercare necessary.
10 juli 2026
Svar från National Windscreens - Middlesbrough
We're so pleased to hear our technician arrived on time and replaced your windscreen carefully and professionally. It's wonderful that they were friendly and explained the process and aftercare needed. Thank you for your kind words!
Svar från National Windscreens - Middlesbrough
We are so pleased to hear that you found our service very efficient and that we did a job well done. Thank you for your kind words!
Pleasant staff
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they wait. Although a nice cafe is very close by and open until 13.00
8 juli 2026
Svar från National Windscreens - Middlesbrough
We're delighted to hear that our staff were pleasant and that the work was completed efficiently. We appreciate your feedback regarding a coffee machine and are glad you found a nice cafe nearby.
Excellent service
Excellent service, friendly staff, done with time confirmed, 100% would recommend this business
2 juli 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff friendly. It's great to hear the work was completed within the confirmed time, and we truly appreciate your recommendation!
Excellent service
Excellent service. Booked through my insurance cover. Staff were very helpful and welcoming.
2 juli 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff helpful and welcoming, especially with your insurance booking. Thank you for your kind words!
Friendly greeting
Friendly greeting, given time for repair and notified when done, well within time.
Great service, will recommend.
17 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you received a friendly greeting and were kept informed about the repair, which was completed efficiently. Thank you for your recommendation!
Svar från National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Svar från National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
Brilliant service. Very competent fitter. Good to know what time they will be here.
22 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you received brilliant service and found our fitter very competent. Thank you for highlighting our clear communication regarding arrival times!
Svar från National Windscreens - Middlesbrough
We are so pleased to hear that our staff was friendly and capable, and that the work was completed promptly. Thank you for your wonderful feedback!
Very professional straight on with the…
Very professional straight on with the job ,very friendly and helpful, went for a coffee to pass the time away they phoned me to say they had completed the job , no mess no fuss .
24 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you found our team professional, friendly, and helpful. It's great to hear we completed the job efficiently and without any fuss. Thank you for your positive feedback!
Perfect service and i still apologise…
Perfect service and i still apologise for the seagull poo cheers
19 juni 2026
Svar från National Windscreens - Middlesbrough
We're so glad you enjoyed our service! Please don't worry about the seagull; we understand these things happen.
Very friendly and helpful
Very friendly and helpful. Windscreen was replaced very quickly
24 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased our team was friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind feedback!
Svar från National Windscreens - Middlesbrough
We are so happy to hear you enjoyed your experience with our excellent service and staff. We appreciate your kind words.
The guys were all very friendly and…
The guys were all very friendly and helpful, All done in a timely manner and gave me a text to say my car was ready for collection.
18 juni 2026
Svar från National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad to hear our team was friendly and helpful, and that your car was ready promptly.
Top service
Jamie who fitted my windscreen was very polite and was efficient, he came in the time slot that I booked and updated me prior to inform me of how long it would take him to get to me. The booking process was good and I was sent reminders about my appointment.
10 juni 2026
Svar från National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear our technician was polite and efficient, arriving within the booked time slot. We're also glad the booking process was good and you received timely reminders.
Great service from start to finish
Great service from start to finish. Communication fantastic and staff lovely at Skippers Lane Branch
17 juni 2026
Svar från National Windscreens - Middlesbrough
We're so pleased you experienced great service and fantastic communication from our lovely team. Thank you for your kind words!
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