The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... Se mer
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Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... Se mer
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I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... Se mer
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Företagsinformation
Om National Windscreens - Maidstone
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, Storbritannien
- 01622-410-224
4,7
Utmärkt
512 omdömen
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Excellent staff in your maidstone…
Excellent staff in your maidstone centre made it all a seamless and troublefree service
10 april 2026
Svar från National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy to learn that the staff made it a seamless and trouble-free experience for you at our centre.
Ten days to replace rear window
Ten days to replace rear window, couldn't use car as unable to open tailgate to use wifes mobility scooter, told glass was available but no fitter available for three days, when fitter arrived great job, not his fault, will recommend that my insurance company change their preferred supplier.
9 april 2026
Svar från National Windscreens - Maidstone
We appreciate your feedback and apologize for the delay and inconvenience you experienced. We're glad the fitter completed a great job. We'll review our processes to improve our service.
Windscreen repair
I arrived slightly early due to not really knowing the area when I arrived I was greeted warmly by the staff they checked my details and my car was seen promptly I went to the local cafe for something to eat while the work was done I was advised I would be called when the vehicle was ready I returned around an hour later to go and sit in the waiting room as I returned they were just pulling my car out and the staff advised the car was complete so overall my experience was a very good one! I highly recommend national windscreen lovely staff and prompt service!!! This was at the Maidstone depot
3 april 2026
Svar från National Windscreens - Maidstone
We're happy to hear that you were greeted warmly and your car was seen promptly at the Maidstone depot. It's great to know you had a very good experience with our lovely staff and prompt service. Thank you for the recommendation!
Great job
Easy online booking. I had a call a few days later asking if i would like to come in the next day which was a Saturday, a few days sooner and a more convenient day . Perfect!
Great job. Thanks guys
4 april 2026
Svar från National Windscreens - Maidstone
We're happy to hear that the online booking was easy and that we could accommodate you with a more convenient appointment time. Thank you for your positive feedback!
Easy and efficient service.
30 mars 2026
Svar från National Windscreens - Maidstone
We appreciate you sharing that our service was easy and efficient! We are so happy you were pleased with us.
Staff were all very friendly and…
Staff were all very friendly and pleasant to deal with. Windscreen fitted in the time advised and all seems to be fine
28 mars 2026
Svar från National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to learn that our staff were friendly and pleasant, and that the windscreen was fitted in the advised time and to your satisfaction.
Very happy with the level of service I…
Very happy with the level of service I received. Thankfully it didn’t take as long as I thought it would and I was back on the road with a lovely new windscreen in no time
25 mars 2026
Svar från National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to hear that you were very satisfied with the service and the quick windscreen replacement. We're glad you were back on the road in no time!
Unpleasant experience
It was easy to schedule an appointment, however, the quality of the work was not up to standard. My wipers were reinstalled incorrectly and got stuck in the middle of the windscreen just minutes after I left. The rain sensor is no longer functioning properly, and the traffic recognition camera was left loose and not clipped back into position.
I had to return and explain the issue with the traffic camera, as the image was clearly misaligned, just to convince them to reopen it and fix it. Despite this, they insisted there was nothing wrong with the rain sensor, even though it is clearly not working as it should. I even have a video showing me spraying the car with a hose while the wipers fail to respond.
When I went back, the person who corrected the wipers kept saying, “it’s not my job,” as someone else had installed them and had already gone home, which felt unprofessional and dismissive.
In the end, the rain sensor issue was not resolved, and I was told to submit a complaint through the main website. Overall, very poor service. I would not choose this place myself, but unfortunately, it is the glass repair provider assigned by my insurance.
28 mars 2026
Svar från National Windscreens - Maidstone
We appreciate you bringing this to our attention. We're sorry the service quality fell short of expectations, especially with the wipers, rain sensor, and traffic camera. We'll review your feedback regarding the service and address it internally to improve our standards. Thank you for your time.
As Expected
Visit and work on the day was as expected. Had a very hard time arranging the appointment time but as it worked out, timing was great for me.
29 mars 2026
Svar från National Windscreens - Maidstone
We're glad you enjoyed your visit and appreciate your feedback. We're sorry you had difficulty scheduling your appointment. We'll review our scheduling process to improve the experience.
Easy to access the windscreen repair…
Easy to access the windscreen repair through my insurance. Available appointments and fast efficient service. Good job all round.
22 mars 2026
Svar från National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to hear that you found it easy to access the windscreen repair through your insurance, with available appointments and fast, efficient service.
1st class service from your colleague…
1st class service from your colleague who attended.
5 mars 2026
Svar från National Windscreens - Maidstone
We appreciate you taking the time to leave us this great feedback. We're so glad that you were happy with the service you received.
Easy to book the appointment
Easy to book the appointment and windscreen was replaced with only a minuscule amount of broken glass in the cabin at the conclusion.
18 mars 2026
Svar från National Windscreens - Maidstone
We're happy to hear that booking was easy and that the replacement resulted in minimal glass inside. Thank you for your positive feedback; we appreciate it!
Svar från National Windscreens - Maidstone
We're happy to hear that the service was fast and good. Thank you for your positive feedback; we appreciate it.
Easy to arrange and windscreen replaced…
Easy to arrange and windscreen replaced very quickly! Very happy! Thank you
11 mars 2026
Svar från National Windscreens - Maidstone
We're happy to learn that arranging the service was easy and the windscreen replacement was completed quickly. We appreciate your positive feedback!
An Excellent Team
An Excellent Team
Polite & Understanding
A Credit to the Company
Well done
17 mars 2026
Svar från National Windscreens - Maidstone
We appreciate your positive feedback! We're so happy to learn that you found the team excellent, polite, and understanding. They are a credit to us.
Svar från National Windscreens - Maidstone
We appreciate you sharing that our service was friendly, efficient, and completed in great time! We are so happy you were pleased with us.
Svar från National Windscreens - Maidstone
We appreciate you letting us know everything was done as described. We're so happy you had a brilliant experience.
The alarm device will be attached much…
The alarm device will be attached much lower than on the previous glass and glued to double-sided sticking tape.
7 mars 2026
Svar från National Windscreens - Maidstone
We appreciate your feedback. We'll review the alarm device's placement and adhesive tape to ensure proper installation and improve our product's quality.
Informed & reminded of our appointment…
Informed & reminded of our appointment the day before.
Excellent job.
27 februari 2026
Svar från National Windscreens - Maidstone
We're happy to hear that our appointment reminders and service met your expectations. Thank you for sharing your positive experience with us!
With regular updates from the …
With regular updates from the windscreen fitter during the fitting and advice after the fitting.
4 mars 2026
Svar från National Windscreens - Maidstone
We're happy to hear that you were kept informed during the fitting process and received helpful advice afterward. Thank you for your positive feedback!
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