Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... Se mer
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Plats
Byt platsUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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Det här tycker kunderna
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... Se mer
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Quick and easy. Online insurance form followed up by a call from National windscreens to arrange a suitable time. A follow up call on the morning of the appointment. Car was repaired in 90 minutes a... Se mer
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Very impressed by the service I received. Staff were very pleasant and helpful. The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly. Thankyo... Se mer
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Företagsinformation
Om National Windscreens - Londonderry
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, Storbritannien
- 028-7100-1052
4,8
Utmärkt
121 omdömen
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Svar från National Windscreens - Londonderry
We appreciate you sharing that our service and communication were excellent! We are so happy you had a positive experience with us.
Highly recommended firm.…
The call centre staff arranging the appointment for me so quickly. The staff who greeted me and took my vehicle in, replaced the windscreen were professional and friendly and very quick. I would recommend this unit to anyone who needs this service and give them a highly recommended from me.
22 oktober 2025
Svar från National Windscreens - Londonderry
We're happy to hear that the call center staff arranged your appointment quickly. It's great to know that the staff who greeted you and replaced the windscreen were professional, friendly, and very quick. We appreciate your recommendation!
Great service
Easy to use service. Kept me updated on what was happening. Arrived when expected and did a great job.
25 september 2025
Svar från National Windscreens - Londonderry
We appreciate your positive feedback! We're so glad the service was easy to use, you were updated, the team arrived as expected, and they did a great job.
Great service
Great communication and did my windscreen replacement a day early when they had a cancellation.
13 september 2025
Svar från National Windscreens - Londonderry
We're happy to hear that you had great communication with us and that we could replace your windscreen a day early due to a cancellation. Thank you!
Very helpful staff on the phone…
Very helpful staff on the phone informing me of an appointment, a prompt appointment made to replace windscreen, within a day.
Windscreen fitted by confident and experienced staff, who provided me with very good customer service.
15 augusti 2025
Svar från National Windscreens - Londonderry
We appreciate your feedback. We're happy to hear that our staff was helpful when informing you of your appointment and that we promptly replaced your windscreen. It's great to know you received very good customer service from our confident and experienced staff.
Great service from the guys
Great service from the guys, called 15 min before slot time, job completed within time frame. Very happy with job done.
1 augusti 2025
Svar från National Windscreens - Londonderry
We're happy to hear that you had a positive experience! It's great to know the job was completed promptly and to your satisfaction. Thank you for your positive feedback.
Amazing customer service
Amazing customer service. My windscreen was replaced quicker than expected.
4 augusti 2025
Svar från National Windscreens - Londonderry
We're happy to hear that you had such a positive experience with our service. Thank you for your feedback; we appreciate you taking the time to share.
Excellent service and got me booked in…
Excellent service and got me booked in earlier than first expected.
28 juli 2025
Svar från National Windscreens - Londonderry
We appreciate your positive feedback! We're happy you received excellent service and were booked in sooner than expected. Thank you for sharing.
Very untidy job
I rescheduled my appointment for the afternoon times but it was disregarded as the technician arrived at 9am, I was at work, luckily my partner was still home. I also came back home to see the finished job and there’s chipped paint on the top corner where the roof meets the glass from windshield removal which I now have to get touchup paint so it doesn’t rust and rot through over time, there was also a lot of windowbond residue around the roof and A pillers, the drivers side windshield trim to A piller was also not installed correctly. Just a very untidy job to be honest. I was going to leave it and not throw in complaints until I got an email asking for a review.
28 juli 2025
Svar från National Windscreens - Londonderry
We appreciate you taking the time to share your experience. We're sorry the appointment time wasn't followed and the work was not completed to your satisfaction, especially the chipped paint and trim. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Svar från National Windscreens - Londonderry
We appreciate you taking the time to leave us this positive feedback! We're so glad to hear you found the booking easy and the service quick and prompt.
Svar från National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Londonderry
We are happy to hear that you found our service professional and tidy. Thank you for your positive feedback; it means a lot to us.
Quick
Quick, efficient service and fitter - James McKinney was extremely friendly & helpful also.
11 juni 2025
Svar från National Windscreens - Londonderry
We're happy to hear that you received quick, efficient service! We appreciate your positive feedback and are so glad you found our team member helpful and friendly.
James was very efficient helpful and…
James was very efficient helpful and pleasent windscreen was fixed very quickly I was very pleased
10 juni 2025
Svar från National Windscreens - Londonderry
We're happy to hear that the service was efficient and helpful. We appreciate your positive feedback regarding the quick resolution and pleasant experience. Thank you!
Windscreen fitter was very pleasant and…
Windscreen fitter was very pleasant and punctual
11 juni 2025
Svar från National Windscreens - Londonderry
We're glad you found the fitter pleasant and punctual. Thank you for your positive feedback; we appreciate you taking the time to share.
Svar från National Windscreens - Londonderry
We're glad you enjoyed your experience; thank you for your positive feedback. We appreciate you taking the time to share.
Good trustworthy service did my car in…
Good trustworthy service did my car in no time ,no mess ,no fuss, pro job
20 maj 2025
Svar från National Windscreens - Londonderry
We appreciate your positive feedback! We're glad to hear that you found our service trustworthy, quick, clean, and professional.
Svar från National Windscreens - Londonderry
We appreciate your feedback and are glad for the quick service.
Svar från National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional service
Staff communicated in a polite and friendly manner. The work was carried out to a high standard. Very professional service.
9 maj 2025
Svar från National Windscreens - Londonderry
Thank you for your kind words and positive review. We are delighted to hear that you were impressed with our staff's communication, the quality of our work, and the professionalism of our service. We strive to provide excellent customer experiences and appreciate you taking the time to share your feedback.
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