Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... Se mer
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Det här tycker kunderna
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... Se mer
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... Se mer
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... Se mer
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Företagsinformation
Om National Windscreens - Kilmarnock
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, Storbritannien
- 01563-760183
4,8
Utmärkt
269 omdömen
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Svar från National Windscreens - Kilmarnock
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad you found our service to be on time, efficient, and effective.
Efficient and quick
Efficient and quick . Person who fitted the screen very pleasant. Wee waiting room too. Very pleased.
9 april 2025
Svar från National Windscreens - Kilmarnock
We're so glad to hear you had a positive experience! We appreciate your kind words about our staff and the waiting area. We strive to provide efficient and friendly service, and we're happy to know we met your expectations.
Right from our 1st Phone call to…
Right from our 1st Phone call to completion, I have to say it was Slick and on time. Delighted to give 5 Star for a job well done. Our window fitter Ewan was very professional and polite. Explain everything and also called to let me know the job was completed. 1st Class service. Really pleased. Thank you.
8 april 2025
Svar från National Windscreens - Kilmarnock
Thank you for taking the time to share your positive experience. We're delighted to hear that you were pleased with the entire process, from the initial phone call to the completion of the job. We strive to provide our customers with a smooth and timely experience, and we're glad that we were able to meet your expectations. We appreciate your kind words about Ewan's professionalism and helpfulness. We're proud of our team and their commitment to providing excellent service.
Great service
Great service. The technician’s communication was great as he let me know exactly when I could pick my car up. My car was very tidy. So a job well done.
4 april 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the service you received, particularly the technician's communication and the tidy condition of your car. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
First class service
Great communication from start to finish. Very thorough and professional job completed couldn’t be happier
25 mars 2025
Svar från National Windscreens - Kilmarnock
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were happy with the communication and the quality of work.
Svar från National Windscreens - Kilmarnock
Thank you for your kind review! We are thrilled to hear that you had a great experience and would recommend us to others. We appreciate your positive feedback.
Told me how long i would have to wait
Told me how long i would have to wait, where to go to wait since it was raining heavily and very pleasant
28 mars 2025
Svar från National Windscreens - Kilmarnock
We appreciate you taking the time to share your experience. We're glad to hear that you found our staff helpful and considerate during your visit. We strive to provide a positive experience for all our customers.
Svar från National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service ,great speed ,great…
Great service ,great speed ,great attitude you guys are just GREAT!
24 mars 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service. We strive to provide excellent customer service and appreciate your feedback.
quick response and very polite.
20 mars 2025
Svar från National Windscreens - Kilmarnock
We appreciate your kind words and are glad you found our response quick and polite.
Recommended
I was kept updated from my booking and on the day the repairer was available at the agreed time and the vehicle was ready for me earlier than expected.
19 mars 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words! We're delighted to hear that you were kept informed throughout the process and that the repair was completed ahead of schedule. We appreciate your feedback and are glad you were pleased with the service provided.
The staff member was extremely polite
The staff member was extremely polite, courteous and helpful. The job was carried out efficiently, professionally and without issue. I would recommend the Kilmarnock branch to anyone.
8 mars 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with the service you received. We strive to provide excellent service and are glad that you found the staff member to be polite, courteous, and helpful. We appreciate your recognition of the quality of the work performed and your positive feedback on how efficiently and professionally the job was carried out. We are also grateful for your recommendation of the Kilmarnock branch.
Svar från National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service easy and convenient. It's wonderful to know that you were satisfied with the work we provided.
The guy who fitted the new windscreen…
The guy who fitted the new windscreen was very nice.
26 februari 2025
Svar från National Windscreens - Kilmarnock
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about the technician's professionalism and friendliness.
Good service …
Very good service from start to finish especially as adverse weather conditions put paid to the first appointment. Great customer service and support from the team
27 februari 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, especially given the challenging weather conditions. We appreciate your recognition of our team's commitment to providing excellent customer service and support.
Great service
Great service, easy process, good experience all round with great communication.
Friendly efficient mechanic.
25 februari 2025
Svar från National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found the process easy and the communication great. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Not the best experience
No-one was there when car was being dropped off for windscreen replacement at 9:30am. Someone did eventually turn up 15/20 minutes later and car was left. Another customer was also waiting who was attended to first. On way to collect car, phone call to say key would be left at neighbouring unit and then another phone call to say key had been put into the postal box for driver to pick up as they were leaving for the day. This was at 4:30pm. Clearly not very security conscious. So no handover or customer service on completion. Adhesive marks left on paintwork and although these did come off, minor scratches are visible.
14 februari 2025
Svar från National Windscreens - Kilmarnock
We understand your frustration with the experience you had. It sounds like the service you received fell short of your expectations, and we apologize for the inconvenience this caused. We value your feedback and will use it to improve our processes and ensure that our customers receive the best possible service.
Company great but had to wait 2 weeks…
Company great but had to wait 2 weeks for my rear windscreen then I still had to get my valeted afterwards due to glass being all over the place the chap that fitted said they clean up all of the glass but yet I had to pay someone else to do it
11 februari 2025
Svar från National Windscreens - Kilmarnock
We understand your frustration with the cleaning after your rear windscreen replacement. We strive to provide a seamless experience and apologize that this wasn't the case for you. We appreciate your feedback and will use it to improve our cleaning processes.
Svar från National Windscreens - Kilmarnock
We appreciate your kind words and are glad to hear you were satisfied with the service.
Svar från National Windscreens - Kilmarnock
Thank you for your kind words. We appreciate your feedback and are glad you found our service prompt and hassle-free. We strive to provide a positive experience for all our customers.
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