Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
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Plats
Byt platsUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Det här tycker kunderna
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
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I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Se mer
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Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Se mer
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Företagsinformation
Om National Windscreens - Huntingdon
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Storbritannien
4,5
Utmärkt
147 omdömen
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Svar från National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our easy-to-access and quick service. Thank you!
Good service
Very friendly staff.
Fast service.
Good communication.
Three stars because they broke the clip on my camera cover and didn't say anything about it.
I discovered it on the way home and had to repair.
2 december 2025
Svar från National Windscreens - Huntingdon
We appreciate your feedback and are glad you found our staff friendly and service fast. We're sorry your camera cover clip broke and that we didn't inform you. We'll address this to prevent future issues.
Worked carried out well and I was…
Worked carried out well and I was phoned to select a time to arrive. Only problem was no documentation on warranty received.
29 november 2025
Svar från National Windscreens - Huntingdon
We're glad the work was carried out well and that you were contacted to select an arrival time. We apologize for the missing warranty documentation and will look into it.
Awful experience
Awful experience. Waited a few days so I could book on a day that wasn’t booked up already for an am slot. I’m round the corner from the depot. Waited all day and every time I rang I was met with rude and obnoxious behaviour from the manager organising it. Was then phone to say they would come at 4pm and collect it but could not guarantee to have my car back for the time I needed car. Rebooked as the first job the following day. Turned up at 12pm.
24 juni 2025
Svar från National Windscreens - Huntingdon
We appreciate you bringing this to our attention. We're sorry to hear about the trouble you experienced with the scheduling and the way your concerns were handled. We'll review this internally to ensure such issues are avoided in the future. Thanks again for your feedback.
Fast to make a appointment great…
Fast to make a appointment great customer service left some mess
21 november 2025
Svar från National Windscreens - Huntingdon
We appreciate your feedback and are glad the appointment was fast and service great. We'll address the mess left behind.
Svar från National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our quick and helpful service and would recommend us.
Svar från National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Svar från National Windscreens - Huntingdon
We appreciate your positive feedback! We're so glad to hear that our booking was easy and advisors helpful.
Very efficient service and polite and…
Very efficient service and polite and helpful staff
9 oktober 2025
Svar från National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear that our staff was efficient, polite, and helpful with their service.
Svar från National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Huntingdon
We are happy to hear that our process was quick and easy for you. We appreciate your kind words and thank you for your feedback.
Svar från National Windscreens - Huntingdon
We appreciate you sharing. We are so happy you were pleased with our efficient service and friendly staff. Thank you!
Efficient and finished before quoted…
Efficient and finished before quoted time.
Great service
11 september 2025
Svar från National Windscreens - Huntingdon
We appreciate you sharing! We're so happy to hear that our service was efficient and finished before the quoted time.
Svar från National Windscreens - Huntingdon
We're happy to hear that you had a very good experience and appreciate your positive feedback. Thank you for taking the time to share.
Svar från National Windscreens - Huntingdon
We're happy to hear that our fitter was polite, tidy, and punctual. Thank you for your positive feedback; we appreciate it!
Windscreen fine but damaged all the…
Windscreen fine but damaged all the rubbers around my window on the outside
3 september 2025
Svar från National Windscreens - Huntingdon
We regret to learn about the damage to your window rubbers. We appreciate your feedback and will review this to improve our service.
Stress free and Great job HUNTINGDON
Very straight forward, no drama.
Great job.
All staff very helpful, friendly and polite, which is quite refreshing as many people now days are naturally rude and inattentive or On the Phone!
It appears this National Windscreens in Huntingdon have employed decent people, in turn I do hope that they reward them with a decent wage and treat them well.
Note, Head Office ; If it were not for the excellent Huntingdon staff, I would not have bothered with this review, you should thank them.
Respect to National Windscreens @ Huntingdon and many thanks for a genuinely 5*service
Ps, I have not been pushed into writing the review or given anything enticements from National Windscreens Huntingdon, apart from the staff delivering a perfect customer service experience.
5 september 2025
Svar från National Windscreens - Huntingdon
We appreciate your straightforward feedback and are so glad you had a great experience. It's wonderful to hear our staff were helpful, friendly, and polite. We value our team and thank you for acknowledging their excellent service. Your comments are greatly appreciated!
The team on Saturday went out of their…
The team on Saturday went out of their way to help. Thank you so much
30 augusti 2025
Svar från National Windscreens - Huntingdon
We appreciate you taking the time to share your positive experience. We're so glad to hear our team was helpful and went above and beyond for you!
Svar från National Windscreens - Huntingdon
We appreciate your positive feedback! We're so glad you were happy with our great service, quickness, cleanliness, efficiency, and friendly, helpful staff.
Svar från National Windscreens - Huntingdon
We're happy to hear that you had a positive experience with our efficient service and communication. Thank you for your recommendation!
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