It was very efficient to get car booked in and the staff were very friendly and fitted the new windscreen in a quick time.
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Det här tycker kunderna
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... Se mer
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The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... Se mer
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Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... Se mer
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Företagsinformation
Om National Windscreens - Gloucester
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, Storbritannien
- 01452-595-097
4,6
Utmärkt
414 omdömen
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It was very efficient to get car booked…
It was very efficient to get car booked in and the staff were very friendly and fitted the new windscreen in a quick time.
9 oktober 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that your experience was efficient and seamless right from the start! It is wonderful to know that our friendly team provided great service and completed your windscreen fitting so quickly. Thank you for taking the time to share your fantastic feedback with us!
No extra stress, just a high quality, timely fix
Easy to book, quick turnaround and great communication. Can’t recommend this company enough
19 september 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that booking was easy, that you experienced a quick turnaround, and that our communication was great. It's wonderful that you can't recommend us enough!
Great service and replaced quickly.
10 september 2026
Svar från National Windscreens - Gloucester
We are so pleased to hear that you experienced great service and a quick replacement. We truly appreciate your positive feedback!
5 star windscreen repair
The mechanic worked really quickly and was able to repair my windscreen rather than replace it and it took less time than anticipated, he was also really friendly and helpful which made the whole experience better as a lone woman!
13 september 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that our mechanic was able to repair your windscreen quickly and that it took less time than you expected! It's wonderful that they were friendly and helpful, making your experience better.
The guys did a very professional job
The guys did a very professional job, on time , polite, clean, top job
12 september 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that our team did such a professional job, were on time, polite, and clean. Thank you for your wonderful feedback!
Very helpful.
5 september 2026
Svar från National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very friendly and welcoming
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some glass in the door. They managed to get it all out and it was done within 2 hours. Very pleased and would highly recommend
26 augusti 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear about your positive experience with us! It's great that we could efficiently repair your window and remove all the glass within two hours. Thank you for your high recommendation!
Svar från National Windscreens - Gloucester
We are so pleased to hear that you found our service to be very good and that it was easy to connect. We truly appreciate your positive feedback!
The surroundings are grubby, but the job will be tidy.
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with some creature comforts, a coffee machine etc. If these guys were normal for this company, then this company is very lucky.
19 augusti 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that our staff made your experience great and that you found their service excellent. We appreciate your suggestion regarding creature comforts and will certainly take it into consideration.
The fitter was professional and polite…
The fitter was professional and polite and nothing was too much trouble would use them again
9 augusti 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear that our fitter was professional and polite, and that nothing was too much trouble. Thank you for your wonderful feedback!
Quick and easy service
Quick and easy service. The location was easy to find as well. Really happy from start to finish
1 augusti 2026
Svar från National Windscreens - Gloucester
We're so pleased to hear you found our service quick and easy, and that our location was convenient. Thank you for your kind feedback!
Friendly Helpful Manager.
Luke the manager in Gloucester was friendly and helpful. The problem was the length of time I had to wait for the windscreen to be replaced. My appointment was postponed so in the end I had to wait almost 4 weeks, and I was unable to use my vehicle in the meantime which impacted my work in the NHS however, the service I eventually received was excellent.
17 juli 2026
Svar från National Windscreens - Gloucester
We appreciate your feedback and are truly sorry for the extended wait for your windscreen replacement, especially given the impact on your work. We're glad to hear that the service you eventually received was excellent and that our manager was friendly and helpful.
Excellent communication and fitted my…
Excellent communication and fitted my new windscreen well. Competitive prices
15 april 2026
Svar från National Windscreens - Gloucester
We're delighted to hear that our communication was excellent and that your new windscreen was fitted well at a competitive price. Thank you for your positive feedback!
appointment cancelled twice moved…
appointment cancelled twice moved depots to completely different depot after fit part of the windscreen plastic came loos on the motorway
11 juli 2026
Svar från National Windscreens - Gloucester
We sincerely apologize for the multiple appointment cancellations and the inconvenience of a depot change. We're also very concerned to hear about the issue with the windscreen plastic coming loose on the motorway.
Total Disappointment
I booked an appointment to replace my cracked windscreen on 24th June. The date was given as 6th July. On 1st July i was asked to pay the amount which i did promptly and received receipt. On 3rd July i was told that the concern local fitter has gone on sudden leave and hence postponed to 14th July. I was waiting as i received a email that i should be at home for the appointment. But to my surprise i received a call around 10am and told that the local branch doesn't have any person to come and fit. Customer support found another date as 23rd July but at the same time messaged me to contact local branch with a quote number. When i called them no one is picking during the open timings. Absolutely gutted and don't know when it will be fixed
16 juli 2026
Omdöme utan inbjudan
Svar från National Windscreens - Gloucester
We sincerely apologize for the multiple postponements and the significant inconvenience you've experienced with your windscreen replacement. We understand how frustrating it is to have appointments cancelled and to struggle with communication. We are reviewing our processes to prevent such issues in the future.
Svar från National Windscreens - Gloucester
Thank you for your positive feedback! We are so pleased to hear that you found our service helpful and efficient.
Great service
Great service, he came out in the scorching 34degree heat and fitted a whole new windscreen for me.
Only thing was I needed some trim clips replacing and still waiting for those over a week later.
24 juni 2026
Svar från National Windscreens - Gloucester
We're glad to hear our technician provided great service in challenging conditions. We apologize for the delay in receiving the trim clips and understand your frustration. We're working to resolve this for you.
Overall good but with room for improvement with certain aspects
The person who fitted the new windscreen was friendly, professional & worked well. He turned up on time & got straight on with the job, fitting the new screen well within the estimated time given.
However the wait for fitting the windscreen was a week, which was too long considering my vehicle was not road safe to drive for this period.
I thought the communication received from the start to the finish of the process was particularly good with useful updates.
The excess I had to pay for the new replacement windscreen for my particular vehicle was excessive, considering it was a very basic screen without any special sensors or heating elements. It made the so called benefit of insurance rather pointless! Although this was down to my insurance company & not the fault of National Windscreens.
So overall very good. My only gripe was the inconvenience regarding the length of time it took, which is why I gave 4 stars instead of 5.
29 juni 2026
Svar från National Windscreens - Gloucester
We appreciate you taking the time to share your feedback. We're pleased to hear about the positive experience you had with our technician and the communication throughout the process. We understand your frustration regarding the wait time for the fitting, especially with your vehicle being unsafe to drive. We also acknowledge your concerns about the excess cost, and we understand how that can impact the perceived value of insurance. Your comments are valuable as we continuously work to improve our services.
Simple, clear and swift!
The process was simple, clear and swift. Absolute quality of work, provided locally with simple accessibility.
24 juni 2026
Svar från National Windscreens - Gloucester
We're so pleased you found our process simple, clear, and swift, and that you experienced absolute quality of work with easy accessibility. Thank you for your wonderful feedback!
Svar från National Windscreens - Gloucester
We're glad you recommend our great service and technician.
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