Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Se mer
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Plats
Byt platsUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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Det här tycker kunderna
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Se mer
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Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Se mer
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Se mer
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Företagsinformation
Om National Windscreens - Dundee
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Storbritannien
- 01382-604-187
4,7
Utmärkt
437 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från National Windscreens - Dundee
We appreciate you sharing! We are so glad to hear that you found our service brilliant, helpful, and friendly, with an excellent job completed.
Very good and quick service
24 december 2025
Svar från National Windscreens - Dundee
We appreciate you sharing your feedback. We are so happy you were pleased with our quick and very good service.
helpful employees
helpful employees - but not happy with repair as it's still very visible and will cause issues when we return car to Landrover who will charge us for replacing windscreen
31 december 2025
Svar från National Windscreens - Dundee
We appreciate your feedback. We're sorry the repair's visibility is a concern for you and may cause issues when returning your car. We'll review this to see how we can improve.
Svar från National Windscreens - Dundee
We're happy to hear that your experience was so straightforward and without any problems. Thank you for your positive feedback!
I got a phone call from the guys in…
I got a phone call from the guys in dundee giving me a much earlier appointment . What a service , and it did not take as long as people said which was a plus.
26 december 2025
Svar från National Windscreens - Dundee
We're happy to hear that you were able to get an earlier appointment in Dundee! We appreciate your feedback and are so glad that your service experience was quicker than expected.
on time and quick repair
25 december 2025
Svar från National Windscreens - Dundee
We're happy to hear that we provided prompt and efficient service. Thank you for your positive feedback!
Simple on line instructions
Simple on line instructions. Kept updated. Staff friendly on arrival. Job done timeously.
24 december 2025
Svar från National Windscreens - Dundee
We appreciate you sharing your feedback! We're happy the online instructions were simple, you were kept updated, and our staff were friendly when you arrived. It's great the job was done promptly.
Svar från National Windscreens - Dundee
We're glad you were kept informed and that our service was on time. Thank you for your positive feedback!
Svar från National Windscreens - Dundee
We're happy you had an excellent experience. Thank you for letting us know!
Very fast and efficient service
Very fast and efficient service.
Called to book me in early as they had a cancellation
11 december 2025
Svar från National Windscreens - Dundee
We're happy to hear that you found our service fast and efficient. We appreciate you mentioning that we accommodated you with an earlier appointment!
Svar från National Windscreens - Dundee
We appreciate your positive feedback! We are so glad to hear that you were pleased with our great service and communication; the team is great.
Efficient, courteous
He was efficient, courteous, a perfect gentleman, who wanted to be sure that I was satisfied.
9 december 2025
Svar från National Windscreens - Dundee
We're glad you enjoyed your experience. It is wonderful to hear that you were satisfied with the efficient and courteous service you received. Thank you for your feedback.
Smooth & easy customer experience
I needed a complete windscreen replacement after a projectile hit it. Booking was straightforward, with the insurance side looked after by National Windscreens.
Dropped off my car & picked it up again without any hastle or delay.
4 december 2025
Svar från National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
New Windscreen
The fitter was very pleasant. The job was carried out to my satisfaction and the car was returned to me in a tidy fashion.
19 november 2025
Svar från National Windscreens - Dundee
We're happy to hear that the service was completed to your satisfaction and that you found the fitter to be pleasant. Thank you for your positive feedback; we appreciate it.
Very quick turnaround
Very quick turnaround, repair technician was excellent and explained the process in full.
Thanks
13 november 2025
Svar från National Windscreens - Dundee
We're happy to hear that you had a positive experience! It's great to know that you were pleased with our quick turnaround and the technician's thorough explanation. Thanks for your feedback.
Rude staff and seemed like the job was inconvenient
Didn't get my car fixed at my first initial appointment time due to the weather, when trying to discuss this with staff, they kept asking me to drive it to them, which was over 30 minutes away with no back window and nothing to cover it with either and they were very rude, apart from one lady who was very nice. It took 2 weeks to get my window replaced in the end and it was my brother who was in when they arrived and he said that it was like the job was a huge inconvenience for the man and it seemed he was trying to avoid doing it. No rain present, but continously on about how it could rain and he wouldn't be doing it. Took over a week before someone came to wrap the back, so the rain, wind etc couldn't get into my car, but it was too late and my back seats were already damp/mouldy, from being exposed for so long without someone coming to do something. Very disappointing service and they need to train their staff on how to talk to people.
3 november 2025
Svar från National Windscreens - Dundee
We appreciate you bringing this to our attention. We're sorry your appointment was affected by weather and that you experienced difficulties with our team and the replacement service. We'll address your concerns about staff communication and service delays internally to improve our service. Thank you for your feedback.
The day of the fitting
The day of the fitting, the work carried out and the technician doing the job was all excellent.
6 november 2025
Svar från National Windscreens - Dundee
We're happy to hear that you were pleased with the fitting and the technician's work. Thank you for sharing your positive experience with us!
Very helpful staff
Very helpful staff, made me a coffee while I waited for my friend to pick me up. Phoned when my car was ready.
30 oktober 2025
Svar från National Windscreens - Dundee
We're happy to hear that our staff was helpful and accommodating while you waited. We appreciate you taking the time to share your positive experience with us!
great customer service
from the first phone call the guy handled everything very professionally and speedy ,on the day of the replacement the whole job went fast and i was back on the road an hour later one very happy customer, one of the best firms i have ever dealt with
29 oktober 2025
Svar från National Windscreens - Dundee
We appreciate your positive feedback and are so glad to hear that your experience was professional and speedy from start to finish. We're happy you were back on the road quickly!
Svar från National Windscreens - Dundee
We're happy to hear that you had a first-class experience. Thank you for letting us know.
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