My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Se mer
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There was a glue like substance on my dashboard, rear view mirror & on the new windscreen. Quite difficult to get off especially on the top of the dashboard.
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Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... Se mer
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Företagsinformation
Om National Windscreens - Cardiff
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Storbritannien
- 029-2199-0216
4,6
Utmärkt
713 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från National Windscreens - Cardiff
We're delighted to hear that you experienced quick and good communication with us. Thank you for sharing your positive feedback!
Friendly and fast service
24 juni 2026
Svar från National Windscreens - Cardiff
We appreciate your kind words about our friendly and fast service. Thank you for taking the time to share your positive experience with us.
Make sure you have the new Cardiff…
Make sure you have the new Cardiff address but otherwise excellent
17 juni 2026
Svar från National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
seamless service
15 juni 2026
Svar från National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Cardiff
We're so pleased you found our service prompt, professional, and informative. Thank you for your kind words.
These guys helped me when I was in a…
These guys helped me when I was in a tough spot! The work was done quickly and the staff were very kind. Couldn’t recommend enough!
11 juni 2026
Svar från National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to learn we could help you and that our staff was kind and efficient.
Nice work friendly staff
2 juni 2026
Svar från National Windscreens - Cardiff
We appreciate your positive feedback.
Good experience but I dropped a star
Good experience but I dropped a star as I had perhaps expected too much regarding hiding the wires for my mirror dashcam after the new windscreen was fitted?
9 juni 2026
Svar från National Windscreens - Cardiff
We appreciate your feedback. We understand your expectation regarding the dashcam wiring. We'll review our process for future improvements.
Quick and easy.
10 juni 2026
Svar från National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Cardiff
We're so pleased you found our service very good and our team pleasant, friendly, and helpful. Thank you!
Ongoing issue with windscreen sensor…
Ongoing issue with windscreen sensor and wiper automation.
Still awaiting a receipt for completed work.
6 juni 2026
Svar från National Windscreens - Cardiff
We are sorry for the ongoing issue and receipt delay. I can see the branch have a rectification issues raised to them and I have emailed our accounts team to send you a receipt.
Efficient
Efficient, effective service. Only downside is site is out of way with nothing to do whilecwditing
31 maj 2026
Svar från National Windscreens - Cardiff
We're glad you found our service efficient and effective. We appreciate your feedback regarding the location.
Svar från National Windscreens - Cardiff
We are so pleased our team provided amazing service and went above and beyond! Thank you.
Good overall
Overall, a great service. The team at the branch were very helpful and kind. I did have to go back a week later as my auto windscreen wiper sensor hadn’t been adjusted properly so they weren’t working, which was a bit annoying, but again they sorted it quickly and were polite and apologetic. I just hope come the winter and icy weather I don’t encounter an issue with my heated windscreen not working. Melting a frozen screen in under 60seconds is a game changer for me - the team have assured me they checked it, although I’m unsure how you can when it’s sunny warm weather?! Fingers crossed, (in the nicest way), I won’t be making a return visit in the colder weather to get that rectified as well. All in all, a good service!
29 maj 2026
Svar från National Windscreens - Cardiff
We appreciate your feedback and are glad to hear our team provided helpful and kind service. We apologize for the inconvenience with the windscreen wiper sensor and are pleased we could resolve it quickly. We understand your concern about the heated windscreen and assure you we have taken the necessary steps to ensure its functionality.
Svar från National Windscreens - Cardiff
We appreciate you sharing our excellent communication.
Windscreen replacement efficiently managed.
The booking process was well handled but it was frustrating not to know even an approximate time slot for the appointment until about 9am on the day. That means setting aside a whole day for the appointment.
However the appointment went very well, the technician had the correct windscreen and all the necessary fitting equipment and did an efficient job.
28 maj 2026
Svar från National Windscreens - Cardiff
We appreciate your feedback and are glad to hear the appointment itself was handled efficiently by our technician. We understand your frustration regarding the appointment time slot notification and are reviewing our scheduling process to improve this experience for our customers.
The company was very friendly and…
The company was very friendly and helpful. Had very quick and brilliant service. Highly recommended
25 maj 2026
Svar från National Windscreens - Cardiff
We're so pleased you found our service friendly, helpful, and brilliant. Thank you for your high recommendation!
Booked in with the Cardiff branch for a…
Booked in with the Cardiff branch for a windscreen replacement totally painless experience.
We had a minor issue the day after and a van was sent and everything was sorted . Great service
2 juni 2026
Omdöme utan inbjudan
Svar från National Windscreens - Cardiff
We are delighted to hear you had a painless experience with your windscreen replacement and that we promptly resolved the minor issue. Thank you for your kind words!
Svar från National Windscreens - Cardiff
We appreciate your kind words. We're glad you were pleased!
Svar från National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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