Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... Se mer
Företaget har svarat
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... Se mer
Företaget har svarat
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... Se mer
Företaget har svarat
Företagsinformation
Om National Windscreens - Brighton
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, Storbritannien
- 01273-803-527
4,7
Utmärkt
708 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My windscreen replacement was done well…
My windscreen replacement was done well but the online booking system is in need of an overhaul. Booked a morning slot but it was changed to an afternoon slot the day before my appointment without any explanation. Also, nobody answered the phone at the local depot so don’t see the point of having a phone number on the website. Very frustrating!!
28 maj 2026
Svar från National Windscreens - Brighton
We appreciate your feedback regarding the online booking system and the communication issues you experienced. We are actively reviewing our processes to prevent such frustration for our customers. We are glad the windscreen replacement was done well.
Svar från National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Brilliant service
Brilliant service! New screen fitted and electronics recalibrated without any problem. Good service from start to finish.
26 maj 2026
Svar från National Windscreens - Brighton
We appreciate your positive feedback! We're delighted to hear that your new screen was fitted and recalibrated flawlessly.
Svar från National Windscreens - Brighton
We're glad you enjoyed your experience. We appreciate your positive feedback.
Very good communication from start to…
Very good communication from start to finish the fitter was pleasant & very helpful
22 maj 2026
Svar från National Windscreens - Brighton
We appreciate your positive feedback! We're glad our communication was good and our fitter was pleasant and helpful.
From the minute I contacted you on the…
From the minute I contacted you on the phone nothing was a problem in fact you superseded my first appointment by one week, which happened to fall on a day I was off work, the gentleman down at Brighton was fantastic and the fitters were clean tidy and respectful, wish some other companies would understand customer service.
Many thanks,
Steve Rapley
22 maj 2026
Svar från National Windscreens - Brighton
We are so happy to hear about your positive experience with us, from the initial contact to the fitting. We truly appreciate your kind words about our team and their customer service. Thank you for your wonderful feedback.
STAFF VERY HELPFUL
22 maj 2026
Svar från National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience; all very easy
Great communication; easy to book and then your man phoned to let me know he was in his way and was very efficient, kind and professional.
21 maj 2026
Svar från National Windscreens - Brighton
We appreciate your positive feedback! We're glad booking was easy, communication was great, and our team member was efficient and professional.
Easy to book and service completed…
Easy to book and service completed sooner than expected
14 maj 2026
Svar från National Windscreens - Brighton
We're glad booking was easy and service was completed quickly!
Professional Business
Tracking on drivers route. Driver phoned to let me know what time he would arrive. Very professional, polite and efficient as task was explained to me. Job done expertly in good time. No rubbish left behind, car nice and clean and tidy afterwards.
13 maj 2026
Svar från National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that the driver's communication and professionalism met your expectations. It's great to know the job was done expertly and efficiently, leaving your car clean.
Svar från National Windscreens - Brighton
We're so glad you found our service convenient and easy! Thank you for your wonderful feedback.
Svar från National Windscreens - Brighton
We appreciate your kind words about our service. We are so happy you were pleased with us!
Easy online booking
Easy online booking. Fitted very fast. Went to pick it up was greeted by one the employees to explain about everything that happened.
7 maj 2026
Svar från National Windscreens - Brighton
We're so glad to hear that the online booking was easy and the fitting was fast. We appreciate you sharing your positive experience!
Windscreen was fitted quicker than they…
Windscreen was fitted quicker than they said it would be, staff were very polite from drop and collection.
1 maj 2026
Svar från National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that the windscreen fitting was quick and that our staff was very polite during drop-off and collection.
Very fast and reliable service would…
Dry fast and reliable service would definitely recommend
30 april 2026
Svar från National Windscreens - Brighton
We appreciate you letting us know about your dry, fast, and reliable service! We are so glad you would recommend us.
Svar från National Windscreens - Brighton
We appreciate you sharing that you had a great experience with our staff and service; we are so glad you were satisfied!
Svar från National Windscreens - Brighton
We appreciate you sharing that our service was friendly and the work was good! We are so happy you were pleased with us.
Very professional technician and a…
Very professional technician and a very good result. If I had not known I would not have spotted what was previously a very obvious stone chip. prior to the repair.
30 april 2026
Svar från National Windscreens - Brighton
We're happy to hear that the technician's professionalism and the quality of the repair met your expectations. We appreciate you taking the time to share your positive experience!
Good serivce and communication
Easy to book, good communication and really good service.
23 april 2026
Svar från National Windscreens - Brighton
We appreciate you sharing that it was easy to book, that we had good communication, and that you enjoyed our service!
Completed in good time
24 april 2026
Svar från National Windscreens - Brighton
We appreciate you taking the time to share your feedback, and we're happy to hear that your order was completed promptly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.