Nano Digital Home Loans Omdömen 

263
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They moved their loan to AMP. Worst thing is they have added the "Unregistered Dealings" in the Title. Which means now i am unable refinance to AMP. I have called AMP 10 times and they have no idea... Se mer

Betygsatt 5 av 5 stjärnor

Nano offered the cheapest interest rates for our loan. The approval process was very simple and very fast (once you get over the concept of having your bank account scraped). We were the ones holding... Se mer

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Betygsatt 5 av 5 stjärnor

Really impressive! We moved to Nano for their no bul^%&it interest and comparison rate. The application process was truly impressive, with zero paperwork and only took around 15 minutes. We were... Se mer

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Betygsatt 5 av 5 stjärnor

Nano's process was quick & easy, the longest part was taking care of discharge form from the bank we were leaving. Cannot fault Nano's quick response time to any queries and keeping us informe... Se mer

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Företagsinformation

  1. Bolånegivare

Om Nano Digital Home Loans

Skrivet av företaget

Nano is on a mission to transform the home loan market by reshaping financial services of the past with technology of the future. Using digital, data and design we are building a digital home loan experience that defies expectations. Simple, fast and fair.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

263 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(263)

0 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I'm a seasoned refinanced and Nano's…

I'm a seasoned refinanced and Nano's process made my life easier. It was almost effortless. Quick (within minutes) conditional approval. Unconditional approval was also pretty quick the delay was waiting on other financial institutions to provide statements.

23 juli 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Sean, thanks for your review. We are delighted to hear that you had a quick and effortless refinance experience with us!

Betygsatt 5 av 5 stjärnor

Quick and Easy Application Process

Quick and Easy Application Process. No Complications. Great service. Stress Free.

22 juli 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Thanks for taking the time to review your experience, Steven!

We are delighted to be showing people just how quick, easy and stress free it should be to get a home loan.

Welcome to Nano!

Betygsatt 5 av 5 stjärnor

We like Nano

We like Nano, the digital home loan that’s the future gonna be, cut off the broker, shorter the application time, no fussy drama story.

18 juli 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Crystal, thanks for taking the time to review your experience with us.

That's right, no drama or long wait times! We've removed the paperwork and hassle to create a quicker, easier application, with a great rate and no fees.

Thanks for joining us!

Betygsatt 3 av 5 stjärnor

Not suitable for my requirements

I'm refinancing Home Loan and 3 Investment Loans mortgaged by 3 properties funding 2 investment properties and investment in shares.
Nano's focus is the standard Home Loan and Nano could not handle my more complex scenario where I have Rental Income and Dividend income. Nano seemed to also have issue with lending to someone approaching retirement (Ageist?). With steeply rising interest rates it is strange business practice to decline a borrower with less than 25% LVR who can pay off loans in 3 days by selling a few shares. Another lender is keen for my business and offering better rates. Nano's loss!
Nano's digital application process for a simple loan is quite good, but when one has multiple loans/properties one has to enter the same thing time and again and they do not cater for borrowers having a Share Portfolio. The verification of drivers licence claimed the photo was blurred when it was the 8yo licence that was blurred and would not change no matter how many time one is asked to retake photo.

17 juli 2022
Omdöme utan inbjudan
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hey Ed, thanks for your review and sorry we weren’t a match for your home loans needs.

Thanks for your feedback regarding the application process, I have passed this on to our customer experience team.

You’re right, Nano won't suit everyone's home loan needs, and being a new business, we are still refining our digital application process and eligibility criteria. As we grow, we will continue working on our ability to process more complex loan structures and also expand our eligibility criteria to help more people get a home loan.

Our digital ID verification process is stringent for a reason, with strict requirements around ID quality. We’re sorry if this was an inconvenience.

Best of luck finding a home loan that suits your needs.

Betygsatt 5 av 5 stjärnor

amazing 5 star what a great experience…

amazing 5 star what a great experience no bs ....

14 juli 2022
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Svar från Nano Digital Home Loans

Hey Joe, thanks for taking the time to review your experience with us, we are so pleased to hear it was a 5 star one!

Welcome to Nano.

Betygsatt 5 av 5 stjärnor

Fantastic customer support & great…

Fantastic customer support & great rates. Recently refinanced from one of the big 4 and would highly recommend Nano.

14 juli 2022
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Svar från Nano Digital Home Loans

Hi Christopher, thanks for your review!

A seamless digital application, with a great rate, no fees and fantastic customer service is exactly what we wanted to achieve when we set out to build Nano. We are delighted to hear we hit the mark!

Thanks for joining us.

Betygsatt 5 av 5 stjärnor

Simple process, great rate!

I was a little sceptical at first, stepping away from a big Bank to a lender I hadn't previously heard of. Glad I took the plunge. What a simple application process! So much easier than it was with my previous lender....and much faster. Electronic document signing is a game changer meaning no need to coordinate appointments with a Bank branch during business hours. Staff were always there to answer my questions, same day replies to emails. Would have liked to get a little more info on setting up the app and it's available functions prior to needing it on Settlement day but by no means a deal breaker at all. App is simple to set up and user friendly. Very impressed so far. Great rate which means more money in my pocket. Cheers!

8 juli 2022
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Svar från Nano Digital Home Loans

Hey Timmo, thanks for the great review!

A home loan process that was simple, fast and fair is what we set out to achieve when we built Nano, we are so pleased to hear that we hit the mark. Using technology, we have removed the stress, hassle and paperwork to make a fully digital application process.

Thanks for your feedback regarding information on how to set up the app prior to settlement, I have passed this on to our customer service team to see how we can improve the communication here.

Thanks for making the switch to Nano.

Betygsatt 5 av 5 stjärnor

NANO is the #bankofthefuture

NANO is the #bankofthefuture
Simple, easy and quick and so much better than dealing with the big4.
They've been helpful, responsive and nothing has been too much trouble. if i could give this 7 stars i would.

5 juli 2022
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Svar från Nano Digital Home Loans

Wow! Thanks for your review, Jon! We are thrilled to hear that you have loved your experience with us.

We are proud to be showing people how simple it should be to get access to fair finance, with a great rate and fantastic customer service.

Thanks for making the switch to Nano.

Betygsatt 5 av 5 stjärnor

I am still waiting for a breakdown of…

Very impressed with the transfer. So easy to deal with Nano digitally. Would recommend to everyone!!

1 juli 2022
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Svar från Nano Digital Home Loans

Thanks for your review, Kevin. We are delighted to hear that you enjoyed your experience and would recommend us.

Welcome to Nano.

Betygsatt 5 av 5 stjärnor

The overall experience with Nano has…

The overall experience with Nano has been superb as from the start go till the end of the refinance process, I have been kept well informed about the next steps and on the occasions I have called, I have been supported very well. Thanks for the great and smooth experience.

1 juli 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Satya, thanks for your review.

We are so glad to hear that you found your experience smooth and enjoyable. We hope you're enjoying the Nano app too, it makes managing your finances super simple.

Thanks for making the switch to Nano.

Betygsatt 5 av 5 stjärnor

Excellent service!

Our contact Mariyam was really diligent in following up and answering all the questions that we had! She kept us informed every step of the way and even chased us up for the documents. which is usually the other way round in cases of major lenders! 🙂

We were paying quite a lot in interest with other lender and I am really happy that I moved over to Nano, with their no frill rates and excellent customer service! Thank you Maryam and team!

30 juni 2022
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Svar från Nano Digital Home Loans

Hi Rajni, thanks for taking the time to review your experience with us.

We are delighted to hear that you enjoyed our customer service. We have shared your feedback with Maryam and the rest of the customer service team.

Thanks for joining us!

Betygsatt 5 av 5 stjärnor

Lifesaver!!

Honestly don't know what to do without Nano! Started application process with Nano the day before our settlement day (after 5pm) because our mortgage with a big 4 bank was impacted by a last minute policy change. I know right! It sucks. Application with Nano was super easy and quick. No need to provide hundreds of PDFs. It's all through allowing them to access my existing bank accounts. It took them 1 day to approve the loan, 1 day to prepare loan documents, 1 day review, 1 day prepare for settlement. In total, 5 days from application to settlement!!! The customer service team is super friendly and professional. They respond to phone calls very quickly and helpfully, with a genuine understanding of our stressful situation. Cannot recommend Nano more!

29 juni 2022
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Svar från Nano Digital Home Loans

Hi Evan, thank you for taking the time to write such a glowing review.

We are so proud to be showing people just how quick, easy and hassle free it should be to get a home loan, and we are delighted to hear that you agree. Thanks for calling out our customer service team, they do a wonderful job.

Thanks for making the switch to Nano!

Betygsatt 5 av 5 stjärnor

Super easy and a quick process not to…

Super easy and a quick process not to mention a good interest rate.

29 juni 2022
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Svar från Nano Digital Home Loans

Thanks for your review, David.

Quick, easy and a great rate is exactly what we aim to achieve. We're delighted to hear that we hit the mark.

Thanks for making the switch to Nano.

Betygsatt 5 av 5 stjärnor

Great help and support

Great help and support. I didn't feel like I was being hassled to make a decision.

25 juni 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Aaron, thanks for your review. We're so pleased to hear that you loved our customer support.

Thanks for joining us!

Betygsatt 5 av 5 stjärnor

Excellent so far just working out how…

Excellent so far just working out how everything goes

25 juni 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Mark, thanks for your review.

It's fantastic to hear that you have enjoyed your experience so far. If you need any assistance please reach out to one of our friendly digital home loans specialists on 13 6266.

Thanks for joining us!

Betygsatt 5 av 5 stjärnor

Smooth process

Smooth process. Good customer support.

23 juni 2022
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Svar från Nano Digital Home Loans

Hey Paul, thanks for taking the time to review your experience with us, we're delighted to hear it was a smooth one!

Betygsatt 5 av 5 stjärnor

I wasn’t happy with my previous home…

I wasn’t happy with my previous home loan lender. Once honeymoon rate was over, they passed on full interest rate rise or lifted more than RBA’s interest rate hike. After many years, my rate was much higher than current advertised home loans from them. I thought it was too much hassle to switch my home loan. However, refinancing our home loan with Nano has been such a quick and easy experience. I wish I did it earlier. Nano is so transparent and offers the same best rate for everyone. It’s a no brainer.

16 juni 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Youn, thanks for taking the time to review your experience with Nano. It's fantastic to hear that you found the process quick and easy.

That's right, we reward new and existing customers alike, no loyalty tax or pricing gimmicks. You’ll always get our best rate, no need to ask.

We're so glad you made the switch to Nano!

Betygsatt 2 av 5 stjärnor

Very disappointed RBA's rate increases are (and will continue to be) passed on in full ...

Very disappointed that a digital lending institution - such as Nano Digital Home Loans, provided by Digital Mortgage Solutions Pty Ltd - which operates at a much lower costs compared to the operating cost of our major brick & mortar lending institutions of Australia is passing on - and most likely will continue to do so - the Reserve Bank of Australia (RBA) increased official cash rates in FULL!

15 juni 2022
Omdöme utan inbjudan
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Hi Jan, we appreciate your feedback and understand your disappointment. Unfortunately, like most lenders our cost of funds has increased with the RBA cash rate increase, therefore our decision to lift our rates reflects this market shift.

Our new rates remain some of the lowest in the market and we remain committed to never charging fees. Plus, new and existing customers will always get our best advertised rate.

Transparency is important to us and we’re here to help so if you have any further questions, don’t hesitate to call us on 13 NANO (13 6266).

Betygsatt 4 av 5 stjärnor

The whole process of swapping the loan…

The whole process of swapping the loan over to NANO was simple and easy. No endless requests for documents and meeting times.

15 juni 2022
Logotyp för Nano Digital Home Loans

Svar från Nano Digital Home Loans

Thanks for taking the time to review your experience with us, NH.

Simple and easy is what we aim for, we're delighted to hear that we hit the mark.

Welcome to Nano!

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