Mytuxedo Omdömen 

I ordered a jacket for my son's graduation ball and paid priority for it to be delivered on time. I understood that the garment would be coming from Adelaide ( that is their contact address) and would be delivered by Toll Priority. Wrong wrong wrong. The garment finally got delivered today ( the ball was on Thursday last week ) by MY COURIERS! I had been trying to get a tracking number from the Tuxedo folk to no avail and had Toll trying to to track from their end- pointless as it was actually coming from the UK!!!!!!!!!! Hence the 2-4 day turnaround ( I assume it is always 4 days to Australia), And they used a different courier firm from the one specified on their website. I finally got a weird email from them last Friday saying that Toll had made the mistake - sorry wrong as they actually didn't have the delivery! My Tuxedo have refunded the priority money but it is pointless as the event has passed. Sad really as the jacket is very nice but their service is just awful. So advice - if you need in a hurry? Avoid them. If you have a lot of time - then maybe consider. A warning though - use Pay pal as who knows where the actual administration is - it clearly is NOT in Australia and after a recent problem I had with a UK based florist that turned out to be based in the Netherlands you can be left without redress.

Very happy with the order, delivered on time and fits perfectly. Refreshing to find a company online that exceeds expectations.

Similar experience to many others; they don't disclose it's a foreign company (misleading me into thinking I was dealing with an Australian company), I paid extra at checkout for express 2-4 day delivery but by business day 5 still no delivery; multiple emails and requests for assistance go insufficiently answered with a generic or lame responses; there is no actual phone number you can call; they told me via email to contact the courier company and gave me a tracking number to chase the delivery myself. I figure out how to contact the courier company (Toll) which goes to a foreign call centre who end up giving me incorrect information.

All in all - one of the worst experiences I've had with any company for a long time. I'm not usually one to complain but I given the experience I will steer well clear of them in the future.

I paid extra for express delivery and was also charged a foreign transaction fee as this is a UK company with Australian website. The goods didn't arrive in the time-frame for express delivery, but fortunately did arrive just before the event. Customer service response was variable - initially looked good (investigate in 72 hours), then an email saying matter closed, then a more conciliatory email offering to rectify the matter by refund or additional send (although the goods wouldn't have made it in time). I'm pleased they did arrive, but really should disclose that it is a UK company or put in place proper local Australian support - not just a return address but a help desk during Australian hours.

I ordered a sale item (Dobell Navy Morning Suit) and paid the extra $15 for guaranteed 2-4 working day delivery. I ordered on a Sunday evening for an event the next Saturday. By Thursday nothing had arrived so emailed their Helpdesk and had the following exchange: (Please read from the bottom up).

Ben (Dobell)
15 Jul, 08:14 BST

Dear Sxxxx, Cxxxx

Thank you for your email.

I am sorry to hear that your order has not arrived. I have asked our courier to look into this for you. We will receive a completed investigation in 72Hrs

If your order should arrive within this item please contact us so we can update your order.

I am sorry for the inconvenience this has caused

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards
Ben

My Tuxedo
Customer Service Team

Sxxxx, Cxxxx
15 Jul, 07:23 BST

Hi Ben, it's getting late now and still no delivery. Can you please provide the tracking number so I can follow up with courier?

Sxxxx, Cxxxx
14 Jul, 08:00 BST

Hi Ben thanks for the prompt response. If there's a guaranteed delivery for the extra charge please can you give me the tracking number for the courier you use? Many thanks. Cxxxx

Ben (Dobell)
14 Jul, 07:54 BST

Dear Sxxxx, Cxxxx

Thank you for your email.

I can see that your order was placed on Sunday. Your order was dispatched on the Monday and should be with you by tomorrow.

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards

My Tuxedo
Customer Service Team

Sxxxx, Cxxxx
14 Jul, 06:40 BST

Hi is there supposed to be a response included with this or are you still looking into it?

Sxxxx, Cxxxx
14 Jul, 06:07 BST

Hi there. It's day 4 of the 2 to 4 day delivery window. Can you provide me with a tracking number so I can track this parcel as I need it for the weekend?

Many thanks
CXXX

- The suit arrived the next Monday. Was very impressed with the item itself, but frustrated with the delivery time and the lack of responses to my request for a tracking number

I will never use MyTuxedo again. I have bought a couple of items in the past and their service was ok. I then bought a suit the same size as other suits I own and it was too small. I had email correspondence with them and they assured me I could return the suit jacket and they would refund me. I paid for a new jacket and had that delivered. Despite numerous emails they still have not refunded my money. I used their return sticker, their return box, sent them a copy of the receipt used to pay for postage, I handed the paid parcel to the postal worker over the counter and did not use a post box. I sent the jacket back one day after it arrived, so my return was very quick, the same cannot be said for my money. I also ordered a shirt and their website says 7-10 business days. My shirt arrived in 12 business days and I did not have it for the event I needed it for. I contacted them about the late arrival and they have not responded. All I want is my money to be refunded. I will not use MyTuxedo again.

I ordered vests and ties for our wedding (which is now in two weeks) and have finally received an answer that they have lost the order. This company has no phone number to contact them on (and they won't call you), they send goods with no ability to track them (is this even possible in this day and age?) and they truly don't seem to give a toss.
I seriously question the legitimacy of this business. I've now asked for a refund so see how I go with that. Doesn't help me for the wedding though.

Bought 3 waist coats on the 7th of December, here we are on the 24th and still no items and only 1 reply from the company that they are investigating.

Their advertising says place your order before the 11th of December for delivery before Christmas...I did however, I did not realise they meant December next year.

6 phone call, all to their voice mail, none returned.
5 emails only one replied to.
No tracking number
This is a Google Trusted Store???? Time to contact Google methinks.

I have now asked for a refund. Let's see how that goes.

Have ordered a suit with 2 pairs of trousers for my son. It was delivered in good time. It was heavily discounted and turned out to be a great buy.

Also got myself a white Tux at about 50% the price of buying on the high street it again was good quality and fashionable. Delivered again in a timely manner.

Keep up the good work.

I frequently buy from sites around Australia and this was by far the WORST site i have purchased form. If you call them good luck, they haven't answered phone calls from myself or people i know in weeks. If you are waiting for a confirmation email or and replies to any emails you've sent, also good luck, you wont be getting any.

The only thing that you can count on them to do is to TAKE your money and give you nothing in return. Still waiting on my outfit, express delivery was not express as i'm starting to think my product wont come.


TERRIBLE TERRIBLE TERRIBLE SERVICE

Dobell.com (Formerly: MyTuxedo.com)
Placed an order, received no confirmation email. Received a confirmation email 3 days later. Order was processing for 2 weeks. After inquiring about this, customer service replies once and states it will be with you by the end of the week BUT PROVIDES NO TRACKING NUMBER. Sketchy. Two full business weeks, no package, Customer Service not even responding to inquiries at this point. Sketchy.
Had to go through a Dispute with Paypal to get my money back.
DO NOT USE THIS WEBSITE, THE REGISTERED ADDRESS IS LINKED TO A RESIDENTIAL NEIGHBORHOOD ADDRESS. CHECK FOR YOURSELF ON GOOGLE MAPS.

I got the order quickly and the quality was surprisingly good. I ordered several garments to choose from and sent some of them back. I got my refund without an issue

I ordered a tux online, and it was supposed to arrive within 5-7 business days. On the 8th day they sent me an email and told me it would be another 2-4 days until it shipped. I told them that was too long and they responded by saying I should cancel my order. HORRIBLE experience, terrible customer service.

I made my order just after 4pm and delivery was made the following day before 10.am. I was very impressed with the speedy delivery, and the quality of the product. My friends admired the shirt, and have recommended the company to them.
Your customer service is outstanding

Needed a swanky waistcoat for a themed Dinner Party. Looked no further than my Tuxedo.com. Reasonably priced product which promptly arrived beautifully packaged the next day. Excellant quality would use anytime!