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I've had nothing but a positive experience with My Robot Doll (MRD) in general and Alice in particular! Based on my experience with MRD and based on the things I've read about them, they are a very good vendor and this will not be my first order with them. I ordered my doll on a Tuesday and it arrived that Sunday, very well packaged, in perfect condition, and exactly as described on the website.

Communication with MRD has also been great. My bank initially flagged the order (which is fairly common with this kind of purchase regardless of vendor). I contacted MRD and almost immediately Alice responded and I was able to get the payment processed. Also, after receiving the doll I decided to get another head. Alice was quick to answer my questions and get information from the manufacturer. She was very helpful, friendly, and an excellent go between between me and the manufacturer when needed. Literally, depending on the time of day that I emailed her, I had a response within an hour minimum or overnight maximum.

I really appreciate the experience I've had with MRD and Alice. They're communication, friendliness, and delivering on expectations has made them my first choice when it comes to dolls and accessories in the future.

Very nice realistic doll
Very good comunication.
Wide range of customization options.

I placed an order during the Chinese New Year holiday and everything still went fast and smooth. Shana at Myrobotdolls.com answered all of my questions quickly and thoroughly. Payment and shipping went great and the product I received is top notch. I could not ask for a better experience. A++

I received one of the five foot cloth fabric.Dolls and I have to say the quality is great and it's one of a kind.Everything is well sewed and I don't have any quality issues. They were also very helpful when I ordered.Because I needed to change some things.And they customized it like sewing the parts up et cetera.I will say that if you want to order something like this.Especially for a specialty product, I would say, try my robot doll.They are a great company.And i'm thankful for them

I was shocked by how responsive and detailed their customer service team was. Shana was responding to me. I may or may not be buying the same brand again, but I will be buying exclusively from My Robot Doll in the future. I'm glad I found a trusted site I can rely on. The product was as ordered, genuine from the factory, and communication was excellent.

This was my third time ordering with MRD and once again there was perfect execution. Alice followed up post order on a change that I made and saw this through to completion. I was informed of the status throughout the entire process. I said this before in my previous review and I'll say it again, MRD is my vendor of choice!

I've ordered from MRD multiple times and have always had a good experience. Their communication is great and customer service accommodating to requests and questions.

I bought twice via MRD and the entire process was smooth. I was very well informed before placing the order what I can expect. And the other time I got some goodies as compensation for my troubles with damaged package. The Support-Team responds fast and polite and I can recommend them.

Just received my second doll through MRD, and as always, the customer service and communication was fantastic every step of the way. Will not hesitate to purchase from them again. Both products, one from Tayu and one from FanReal, arrived in perfect condition and were as-advertised.

I am very happy with the experience I had with My Robot Doll. My doll Jenny arrived in perfect condition and exactly as I customized her! The team at MRD is great to work with!

This is my fourth purchase from MyRobotDoll.com, and they keep finding new ways to impress me. This time was my first WMDoll, and I honestly wasn’t prepared for how good it feels - the TPE softness is on another level. The texture and overall realism exceeded what I expected, and it immediately made me understand why WMDoll has the reputation it does.

Just as important as the product, though, is the experience - and that’s where Alice continues to be a standout. Once again, she delivered top-tier customer service: responsive, helpful, and genuinely on it from start to finish. Between the pricing and the consistent support, she’s a big reason I keep coming back.

If you’re on the fence, I can say from repeat experience that MyRobotDoll.com delivers - great value, solid quality, and customer service that actually feels like customer service.

top firma, zeer goede opvolging van aankoop tot en met levering, je kan altijd bij hun terecht met je vragen en problemen, worden ook altijd binnen de kortste keren beantwoord en zeer belangrijk, opgelost. ik heb bij hun al 2 dolls gekocht en kan hen ten zeerste aanraden.
thumbs up voor My Robot Doll

J'ai commandée 3 fois sur ce site et c'est top! L'assistance est excellente pour l'achat et la livraison et les délais sont respectés. Le service client est exceptionnel, toujours disponible et super sympa. Ils se donnent vraiment à fond pour aider et conseiller. Aussi la qualité et le choix des modelés de toutes marques est très complet.

Ce site est une véritable référence, très détaillé et agréable à utiliser. L'aide à l'achat est précieuse, et j'ai été ravi du respect des délais de livraison. Le service client est exceptionnel : une personne très disponible, gentille et réactive. On sent qu'elle se soucie vraiment de satisfaire le client. Et pour finir, les articles sont d'une qualité remarquable. Un service vraiment rare de nos jours.

Customer service was amazing. They helped me through every step of the way. The final product was also exactly as advertised.

Two dolls ordered and received. Two excellent experiences! I recommend MyRobotDoll!

I ordered a second Fabric Realistic Doll Happy Doll SiliconeHead #1 (168 cm / 5’6) in the version without breasts or nipples, an option kindly provided by Happy Doll to support male builds. Once again, the result was excellent. The neutral torso is slim, athletic, and perfectly proportioned, making it an ideal foundation for creating a convincing male character using external silicone components.

The fabric-and-sponge construction keeps the body extremely lightweight and easy to work with, which is especially valuable when customizing or dressing the doll. The overall realism is impressive, and the clean, neutral base allows for a very natural final look. As with my first one, compatibility with heads from major lovedoll brands adds a lot of creative freedom.

I truly appreciate that Happy Doll through My Robot Doll offers this option, as it opens the door to high-quality male dolls made from fabric and sponge. An excellent choice for anyone interested in custom, non-standard character projects.

MyRobotDoll helped get my custom ElsaBabe doll made to my exact specifications. It arrived in a timely manner without incident. No damage, and everything was exactly as i requested.

Their customer service and communications during this time went tremendously well.

I bought my silicone Aotume Doll from MRD! This is not my first giant doll that I own, as I own several other anime 1:1 dolls already, but the best experience buying one has been from MRD thus far. I highly recommend their services when making this type of big purchase; my CS agent was Alice and she is extremely knowledgeable about the industry and its products.

Even as a more experienced doll owner, this is my first silicone doll and I really appreciated Alice's knowledge about Aotume products. Communication was superb and payment was easy to handle, too.

The doll made it to me within 2 days after it was shipped from China, the fastest doll I've ever gotten for sure! This is appreciated tons, as while silicone is more resilient, you don't want the doll sitting in transit for ages, either. Top notch customer service in this niche industry is so important and I can confidently recommend MRD due to their impeccable customer service, which is honestly some of the best of any company I dealt with in general, and would use them again in the future.

This was my first purchase of a doll from them and right from the start I was very impressed with their quick and courteous communication at every stage of the process. I would also add that, unlike with some vendors, there were no unnecessary or spam emails from them - all communication was relevant and helpful. They also have some of the best prices around and I would highly recommend My Robot Doll to anyone.