Nothing but problems, 1 star is too generous. When they called back, the first time , one ring and disconnect, wait time was only 40 minutes being #2 in que. 2nd time waiting for a call back , the e... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... Se mer
Företaget har svarat
A scam company. Got my virtual reward mastercard, tried to spend on multiple website, none of them went through... The card basically gets declined everywhere. Then the status in My Card Wallet app sh... Se mer
Företaget har svarat
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktuppgifter
1,3
Mycket dålig
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I received a virtual debit card…
I received a virtual debit card featuring the MasterCard insignia. Why is Mastercard taking part in this scam?
The amount reported to be on the card is unusable. When I called, the amount that was supposed to be on the virtual card had all disappeared and only .21 Cents remains on the card. Major scam that was supposed to be a settlement to a class action lawsuit. Zero money back is the scam.
19 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Diana,
Thank you for sharing your feedback. We understand your concern regarding the virtual Mastercard you received and the discrepancy between the balance you expected to be available and the balance communicated when you contacted support. We know how upsetting it can be when card funds do not appear as anticipated, especially when the card was issued in connection with a settlement. We would like the opportunity to review the card activity and clarify what occurred. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the information needed to investigate and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello Diana, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Website unreliable for me
The website initially rejected my logon saying the password was invalid. The forgot password feature failed as it did not recognize my email address. Both the password and the email address for my account was kept in a password manager and I know they were valid the last time I logged in. A subsequent attempt to logon, a few hours later however, was successful.
18 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello,
Thank you for taking the time to share your experience. We understand your concern regarding your account access, including the password validation issue, the inability to reset your password, and your belief that your account and stored cards may no longer be available. We know how concerning it can be when you are unable to access an account you previously used successfully. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you to collect additional details so we can review your account and provide further assistance. We appreciate the opportunity to look into this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Transfered my balance to PayPal on July…
Transfered my balance to PayPal on July 15,2026 and still have not received my money. The outfit is a rip off, and thieves
15 juli 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello,
Thank you for sharing your feedback. We understand your concern regarding the transfer of your card balance to PayPal on July 15, 2026, and the delay you have experienced in receiving the funds. We know how frustrating it can be when a transfer does not process as expected, and we would like the opportunity to review your situation further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and assist you. We look forward to working with you toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
A completely dysfunctional and useless service
A completely dysfunctional service. The electronic card is rejected everywhere; I paid a $3 fee to have a physical card mailed to me, but registering the card online is a real hassle, and even when you finally manage to do it, you can't log in to the site.
18 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Michael,
We're sorry about this experience and appreciate you bringing it to our attention. We understand how frustrating it can be when your virtual card is not being accepted, as well as the difficulties you encountered with registering your physical card and accessing your account online. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
I tried to use my card as soon as i got…
I tried to use my card as soon as i got it and transactions were constantly declined. I now went to use it again only to find most of the balance depleted by inactivity charges. Do yourself a favor and avoid getting this card. as it is a scam.
18 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Juan,
Thank you for bringing this to our attention. We are sorry to learn about the difficulties you experienced with your card, including the declined transactions and concerns regarding the remaining balance. We would like the opportunity to review your situation and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate this matter and work toward a resolution for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Don't use this company :((
Even though I had more than enough balance on the card, it would decline every time. I called customer service; they said they unlocked the card, and it will work from now on. I tried right after getting off the phone with them, and my transaction was immediately declined. Now I need to wait another 1.5 to talk to customer service again to see if they can actually unlock it. Incredibly inconvenient and disappointing.
18 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Lily,
We’re sorry about this experience and understand how frustrating it must be to have your card declined despite having sufficient funds available, especially after contacting customer service and being advised the issue was resolved. We would like the opportunity to investigate this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and provide further assistance. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Unable to use master card received from company
Horrible experience. I got a virtual card as an award from the company I work and I am unable to use it online across any vendors . (I am based out of India and I can only use it online). I have sufficient balance in the card (over 500 USD) but no way to use it. Unable to even find an email address to raise my issue.
10 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Soumi,
Thank you for sharing your experience. We have read your review and understand how frustrating it must be to receive a virtual card as an award, have a balance of over $500 USD available, and then be unable to use it for online purchases, especially when you are based in India and online transactions are your only option. We also know how concerning it can be when you are unable to easily find a way to contact support regarding the issue. We would appreciate the opportunity to review this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate your card and help resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**
Hello Soumi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Myprepaid centre master card
I have prepaid master card, but transactions are getting declined. I am from India. We are not getting any help as well
18 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Saurabh,
Thank you for sharing your feedback. We have read your review and understand how frustrating it must be to have transactions declined on your prepaid Mastercard, especially when you are located in India and have not been able to get the assistance you need. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**
Hello Saurabh, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
So maddening
So maddening. I was sent this card by Doctor to help! It has not worked yet!
I have tried multiple locations and online.
Maybe I should call hospital to return it
15 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Anne,
Thank you for bringing this to our attention. I'm sorry for the frustration you've experienced while trying to use your card. We would like to look into this further and help get this resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to assist you and investigate the issue with your card.
Regards,
Maurice V.
Myprepaidcenter.com
Zero Stars
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the website to submit an inquiry by e-mail. I cant believe how many reviews within the past few days are reporting the same problem.
13 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Jenna,
I'm sorry about that, and thank you for bringing this to our attention. We understand how frustrating it can be when your Virtual Prepaid Mastercard is declined and you're unable to get the assistance you need in a timely manner. We would like the opportunity to investigate this further and assist with resolving the issue. Please check for an email from noreply.notifications@trustpilot.com
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/15/2026:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Worst experience
Worst experience. Got this card as an award from the company I work and I can't use it online. (Note, online is the only option I have). I have over 500 USD to spend however without a way. Pessible experience, the phone lines are only robots (better to have a FAQ only). No way to solve my issue.
13 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Emili,
I'm sorry about that, and I appreciate you taking the time to share your feedback. We understand how frustrating it can be when you're unable to use your card, especially when online purchases are your only option. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather some additional information needed to assist you. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Myprepaidcenter.com
probably one of the top 3 worst…
probably one of the top 3 worst platforms I've ever used. Poor quality website, no support, no people to help
12 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Franco,
We’re sorry about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the website quality and the difficulty obtaining support. We would like the opportunity to investigate and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your case and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Myprepaidcenter.com
Got a $15 virtual Mastercard but it’s basically unusable.
Got a $15 virtual Mastercard from MyPrepaidCenter, but it’s basically unusable. Every online purchase gets declined, and the 3-D Secure verification fails even though all my information is correct. I’ve tried multiple merchants with the same result. Really frustrating to have money on a card that I can’t actually use.
12 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Arlynu,
Thank you for sharing your experience. We have read your review and understand how frustrating it can be to have a virtual Mastercard with available funds that cannot be used as expected. We understand that your online purchases have been declined and that the 3-D Secure verification process has failed across multiple merchants, even though the information entered was correct. We would like the opportunity to review your card and investigate what may be causing these issues. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need additional information to securely review your account and provide further assistance. We appreciate your patience and look forward to helping resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/13/2026:**
Hello Arlynu, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
**Facebook Privacy Settlement…
**Facebook Privacy Settlement Mastercard — active balance but impossible to use**
I received a virtual Mastercard as part of the Facebook User Privacy Settlement. The settlement administrator confirmed that I should contact MyPrepaidCenter for assistance.
My card currently shows an available balance of approximately $30 and appears to be active. However, every online transaction I have attempted has been declined.
I have tried multiple completely unrelated online merchants, so this does not appear to be an issue with one particular merchant.
I am located in Lithuania, and I would like MyPrepaidCenter to investigate my specific card and determine why transactions are being declined.
The Facebook User Privacy Settlement administrator specifically directed me to MyPrepaidCenter or cardholder support at 1-844-340-1929.
I would appreciate it if a MyPrepaidCenter representative could contact me and investigate the card. I can provide the necessary card information securely through an appropriate support channel.
I am not posting my card number or security information publicly for obvious security reasons.
Thank you.
1 maj 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello,
Thank you for taking the time to share these details. We have read your review and understand your concern regarding your Facebook User Privacy Settlement virtual Mastercard, which shows an available balance but is being declined across multiple online merchants despite appearing active. We also appreciate that you were directed to MyPrepaidCenter for assistance and that you are seeking a review of your specific card while keeping your card information secure. We would like to investigate this further and gather the necessary details to assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need additional information through a secure channel to review your card and help determine the cause of the transaction declines. We appreciate your patience and look forward to assisting you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/16/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Svar från My Prepaid Center
Dear Mina,
Thank you for your review. We know how frustrating it can be when your cards are declined and you’re unable to use them as expected. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather the information needed to investigate and provide additional assistance. We appreciate your time and look forward to working with you to address your concerns.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/12/2026:**
Hello Mina, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Six Hours Wasted, No Resolution, and the Case Keeps Being Closed
I have had an extremely frustrating experience with MyPrepaidCenter.
My virtual card cannot be added to Apple Wallet. I contacted MyPrepaidCenter several times, spoke with Apple, and also attempted to contact Mastercard. Apple advised me that the card appeared to be blocked by Mastercard, but Mastercard’s automated system could not even locate the card, so I was unable to reach anyone who could assist.
Despite spending approximately six hours on hold and speaking with different representatives, I still do not have a resolution. Instead, I have received conflicting explanations, generic responses, and instructions that do not address the actual problem.
The latest “resolution” was to use a secondary mobile device. I do not own a second device, and MyPrepaidCenter has not explained why another device is required, how this would solve the underlying issue, or what customers without a second phone are expected to do. Am I supposed to purchase another phone simply to access and use my own funds?
Even more frustratingly, my case has repeatedly been marked as resolved when it clearly is not. Closing a support ticket does not resolve the problem.
I have also submitted a formal complaint and requested compensation for the considerable time and inconvenience caused, but I am still waiting for a proper update, a complaint reference number, and a response from someone capable of investigating the Mastercard or digital-wallet restriction.
The customer service process has been slow, inconsistent, and lacking in ownership. I have been passed between MyPrepaidCenter, Apple, and Mastercard, while MyPrepaidCenter appears not willing or able to investigate the issue properly.
Based on my experience, I cannot recommend MyPrepaidCenter. Customers should not have to spend hours chasing multiple companies simply to use funds that already belong to them.
*****UPDATE 1 *****
24 hours later, still no response.
*****UPDATE 2 *****
48 hours later, still no response.
Please acknowledge receipt of my emails and provide a substantive response as a matter of urgency.
If I continue to receive no meaningful response, I will have little choice but to escalate the matter beyond the normal help desk process, including seeking legal advice regarding my rights and the appropriate formal complaint or regulatory channels available to me.
I would prefer to resolve this directly with MyPrepaidCenter, but the continued lack of communication and failure to address the substance of the complaint is making that increasingly difficult.
2 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Gerry,
We’re sorry about the difficulties you've experienced and appreciate you taking the time to share this feedback. We understand your frustration regarding the issues adding your virtual card to Apple Wallet, the time spent seeking assistance, the conflicting information received, and your concerns about your case being marked as resolved before the matter was fully addressed. We would like the opportunity to investigate this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have sent a request for information needed to locate your account and continue working toward a resolution. We look forward to assisting you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/06/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
This company is a plain fraud
This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Most people value their time and do not put up a fight for a small amount of money. Then, after 6 months the funds are forfeit and these fraudsters just pocket your money. Just as a matter of principle, I will file a complaint with the district attorney's office.
2 augusti 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Alex,
Thank you for sharing your feedback. We have read your review and understand your frustration regarding the difficulties you described when attempting to use your $35 card, as well as your concerns about the support experience and the availability of the funds. We would like the opportunity to review your situation further and assist with the card usage issues you encountered. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather additional information needed to locate your card and investigate this matter. We look forward to working with you toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/04/2026:**
Hello Alex, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I have used virtual prepaid Visa cards…
I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able to use anywhere due to being declined. This has been extremely frustrating and stressful because the money from those cards was meant to buy a replacement phone for mine that just went out and because of this problem I have been left without a phone.
Will update review if problem is resolved.
28 juli 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Brandi,
Thank you for your review, and we're sorry for the frustration this situation has caused. We understand how important it was to access those funds, especially when they were intended to help replace your phone. We'd like to look into this further and assist you with the issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/05/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card says funds don't expire but do
Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create profile, so can't use. Exasperating and fraudulent.
Follow up. I was able to get card activated and used it before the deadline-not as planned however. The language on card is mixed so one has to be careful.
28 juli 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello there,
We're sorry for the frustration you've experienced with activating your card and the concerns regarding the card's validity date. We'd like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot to request additional information needed to investigate and assist you. We appreciate the chance to work with you toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
Stolen Gift Cards
I had gift cards that were stolen and once recovered - all my funds were eroded due to inactivity fees ($300). The customer service agent was incredibly nice but unfortunately wasn’t able to offer any recourse to recover any of my funds. Super disappointing.
25 juli 2026
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Jayme,
Thank you for taking the time to share your experience. We have read your review and know how disappointing it must be to recover your gift cards only to find that the remaining funds were reduced by inactivity fees. We appreciate your comments regarding the customer service representative who assisted you, and we understand your frustration about not receiving a resolution for the lost funds. We would like the opportunity to review the circumstances surrounding your cards and account in greater detail. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/27/2026:**
Hello Jayme, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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