Unreal that the card declines despite normal use, that their customer support barely exists, and that this company finds it easier to reply to users via Trustpilot instead of simply having solid custo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received a gift card and it can't be used anywhere. I have tried at multiple places. I am going to let all of the companies, that send me these cards, know what a horrible company this is. They c... Se mer
Företaget har svarat
Nothing but problems, 1 star is too generous. When they called back, the first time , one ring and disconnect, wait time was only 40 minutes being #2 in que. 2nd time waiting for a call back , the e... Se mer
Företaget har svarat
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktuppgifter
1,3
Mycket dålig
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holding my funds wrongfully
They are holding funds on my card saying wrongfully that I wasn't the intended person for the funds. This is simply wrong. To prove that the card belongs to me I had to send them a copy of my ID, utility bill and the original email with the card info. They are still denying me my money. I have never seen such badly run prepaid card company. I wouldn't use them if didn't have to. Unfortunately it wasn't my choice to receive the funds through this company's network.
25 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Erhan,
Thank you for sharing your feedback. We understand how important it is to access your funds and regret the inconvenience you’ve experienced. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to review your case and provide a resolution. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/26/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card doesn’t work anywhere in the UK
I was given a card as a thank you, I put that I was in the U.K. but still got a card in dollars that I can’t use anywhere despite adding to my wallet as recommended
24 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Kathryn,
Thank you for sharing your feedback. We understand how frustrating this situation can be and we’d like to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Once we have your information, we’ll work on finding the best solution for your card issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Svar från My Prepaid Center
Hello there,
We’re sorry to hear about the issue with your prepaid card link. To assist you further, please check the email sent from noreply.notifications@trustpilot.com. We need some additional details from you to investigate and resolve this matter promptly. Thank you for your cooperation.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/24/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolute scam
Absolute scam. Got a $100 gift card from my company but it declines everywhere I try to use it. Customer service is useless, they put you on hold for 20+ minutes or until you just give up.
22 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Andrew,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’ve had using your gift card and the frustration with reaching our customer service team. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
These cards are a disaster
These cards are a disaster - I received mine for giving up my seat on a flight. Of the 4 cards I used credits to purchase, one has never worked (was denied the first time I tried it), 1 only worked once, and the other 2 were fine. My efforts to resolve the issues with the 2 cards have resulted in nothing but endless waits in the phone loop and one email asking me to provide a bunch of information, after which they would respond in 48 hours. I jumped and provided everything - it's now been 7 days and nothing. This is such a frustrating scam with non-existent customer service.
Update: 12/23/25 - I've provided the requested information and look forward to a response from your company. If only this vendor were as diligent in resolving complaints before people were forced to go public...
14 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear T Menuez,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your cards and the frustration caused by delays in resolving your concerns. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025:**
Hello T Menuez, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible time wasting experience
**UPDATE** did you get the information you requested from me?
Got a card from the company I work for as a Christmas gift. I've tried to use it at 2 different online retailers and every time it is declined. Spent time calling their UK in operations, completely useless AVR. No way to retrospectively go back and confirm the address details etc i had used when i registered the card in case I was in error. Now in a position where the card cannot be used. Useless
19 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card. To assist you further, we need to verify some details securely. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and help resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
I was awarded $1000 by my company
I was awarded $1000 by my company. I successfully registered the card and made 2 purchases. Since then I have not been able to use it either in store anywhere or anywhere online. There is no customer support, just an automated loop hwich eventually cuts you off.
An extremley poor experience and I would advise any organisation to consider alternatives and to stay away from these scammers.
19 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your card. We truly value your input and want to resolve this for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I got a virtual Mastercard gift card…
I got a virtual Mastercard gift card from them. Turns out they do not allow you to use it anywhere except for a few places that no one orders from! Now I can't even get my money back from them and they will begin to charge me fees for not using the money in my account. Stay away from these scammers, I lost $350 to them.
18 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Spencer,
Thank you for sharing your feedback. We understand your concerns and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
Facebook settlement --no way to get your rewards card number
I got a whopping 38.00 from the FB settlement for whatever stupid shit they're involved in once again. Redeemed my rewards card, but there's no way to get the card number. If you call customer service, there's no way to speak to a human. You can only get to canned responses. I tried every conceivable option to no avail
16 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Toni,
Thank you for sharing your feedback. We understand how frustrating this experience must have been and appreciate you bringing it to our attention. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to resolve this issue promptly. Your satisfaction is important to us, and we’re committed to helping you access your rewards.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER 12/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I wish I could throw it off a cliff but it's virtual
I got two of these damn virtual cards for the Google privacy class action payment. I have been trying to use the first card, which was supposed to have $7 on it, for over a year. It's only $7 but it was just sitting there, taunting me, and I couldn't let it go. It expires in January and I'm finally giving up.
I always get errors, no matter what I try to do.
Whenever I try to buy anything, it says the card is "unavailable".
I called the "customer service" line and entered my card number and it says the balance is 0. The only transaction was "10 cents on October 7" which I did not make. There is no option to speak to a human at all.
There is no way to get merchant information for this 10 cent transaction or find out why the rest of my balance is gone.
It's only $7 but it's the principle. I'm now angrier than I would be if Google had just violated my privacy and given me NOTHING, because I spent time doing this crap when I could have been doing something useful.
Stay away from this thing at all costs.
9 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Jay,
Thank you for sharing your experience with us. We understand how frustrating it must be to encounter issues when trying to use your virtual card, especially after investing time and effort. We’d like to look into this further and help resolve the situation. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist properly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
I received 3 $25 codes and all say…
I received 3 $25 codes and all say expired with no other explaination
13 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Amy,
Thank you for sharing your experience with us. We’re sorry to hear that the codes you received are showing as expired without explanation, and we understand how frustrating that must be. We’d like to look into this and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Virtual Prepaid Card is trash!
I received the virtual card from Motivosity, as it is listed as a supported merchant for using my accrued funds. I was successfully able to create the virtual prepaid card and can confirm the funds are visible on myprepaidcenter.com. However, my attempts to link or use the card for payment on platforms like PayPal, Google Wallet, my local e-commerce sites, and Amazon have all been declined. This is incredibly frustrating. Furthermore, I have reached out to support regarding this issue but have yet to receive any reply.
12 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello there,
Thank you for sharing your experience. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we need to gather some details about your card and transaction attempts. Please check your email for a message from noreply.notifications@trustpilot.com and respond to it so we can work with you directly to resolve this issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/16/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Two 200$ cards - no one works
I have got 200$ cards from my company as a gift, but can't use them on any website. Just declined all the time, even if I use an accurate billing address assigned to each of cards.
What the point in virtual cards if I can't use it?
Avoid this service.
11 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Dmitrii,
Thank you for sharing your feedback. We understand how frustrating it can be when your cards are not working as expected. To assist you further, we need to verify some details related to your cards. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and help resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/13/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I was totally skeptical about this…
I was totally skeptical about this and wondered why the law firm wouldn't just cut a check to the class action awardees, but maybe that is just too old school? This site is legitimate although you need to educate yourself as to how to use a virtual gift card as others have mentioned here.
I opted for the prepaid online card and that sign up process was easy to navigate. I then went to Amazon and reloaded a gift card with the full balance (minus the cents and really, it's bonus money you're receiving so sometimes you need to let that bit of change go) and it was approved almost instantly.
My recommendation is to not treat this one like a debit card but to instead load your balance on a single gift card at a big name retailer which you use regularly like Amazon, Target, Starbucks, Walmart etc. Once the funds are on that virtual gift card, you are good to go and don't have to worry about being declined on every separate transaction. Good luck!
12 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Robin,
Thank you for sharing your experience and for the great recommendation! We’re glad to hear the process was smooth and that you found a convenient way to use your prepaid card. Your tip about loading the balance onto a retailer gift card is excellent advice for others looking to avoid declined transactions. We appreciate your feedback and your trust in our service. Enjoy your rewards!
Regards,
Maurice V.
Myprepaidcenter.com
HACKED???
I activated a 25 dollar prepaid Visa as per instructions that came with the card. By the time I tried to use it, there was only five dollars and change left on the card. I think my activation was intercepted and the Information was used to purchase using the card number and three digit code I entered. I believe that MyPrepaidCenter has been hacked.
8 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Joe,
Thank you for sharing your experience. We understand your concern and want to assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this issue. Your security is very important to us, and we appreciate your cooperation in helping us look into this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
It Works But Prepared to Put In Significant Work to Actually Use Funds
I will preface by saying I thought this was a scam, but my card eventually worked after some persistence and time. Be prepared to invest at least two hours to troubleshoot.
I received a $195 prepaid Mastercard for a research study I participated in. I opted for this type of card instead of a gift card to a specific retailer because I wanted options. That was a mistake.
After speaking with three different customer service reps (which were not as hard to get ahold of as I thought), I learned that if your card declines more than once, it will automatically block the card and you will have to get a new one. It will decline for various reasons, including using it for a gift card, on paypal, or in my case on Nordstrom.com. The system didn't like Nordstrom and coded it as a subscription/reoccurring charge, which was not true but whatever. Finally, I had a rep that activated a new card for me and told me to try my purchase on Incognito Mode at a different retailer that sold the same item I wanted to buy at Nordstrom, and it finally worked.
Some tips:
-Make sure you can access your myprepaidcenter.com account
-WHEN CALLING THE CUSTOMER SERVICE LINE, wait for the option that allows you to enter in your card number details (NOT OPTION 1). After entering in my info, I was able to get connected to someone rather quick. If you press for option 1, you will get swallowed into going through all the menu options, and it's almost like a never ending loop.
-If your card gets declined more than once, it is most likely blocked, and you will need to call them to get a new card.
-If you know what you want to buy online, ask the rep to stay on the phone with you until you make the purchase just in case it declines. They can see why the system declined it and can tell you why.
-Try purchasing on Incognito
10 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Bella,
Thank you for sharing your experience and detailed feedback. We understand how frustrating it can be to encounter issues when trying to use your prepaid card, and we appreciate the tips you’ve provided for other customers. We’d like to assist you further and ensure everything is resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to help you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
I would give it 0 stars if it was an option!
I would give it 0 stars if it was an option. There are no way to use these cards without spending the $3 to get a plastic card. By then it's no longer worth getting. They do this so they can keep everyone's money. If you can't use it, it has to go somewhere. That's right - right back into their account as fees for non-use. Eventually they will get the full amount. So sick of settlements going to these cards that can't be used. Worst gift card company ever!!!
Needed to add an update (12/9/2025) because I have tried all of the things that other people on here say to do and none if them actually work. I was able to talk to someone at this place and they told me to add it to my digital wallet and I should be able to use it as a split payment. Who accepts split payments? No one. The next time I get a settlement from something I will try to request a check instead of this BS.
Update #2 (12/11/2025)
I was finally able to get the funds from one card into Amazon after determining that I was given the wrong expire date. Once that was figured out, that card easily allowed me to purchase that exact amount toward my gift card reload. The other card, however, was not so easy. It is a disbursement prepaid card. It can only be used for online purchases but would not let me buy the Amazon reload. I was not fighting with it any longer and I was not trying to find somewhere to make a purchase for exactly $10.39. I logged into my mom's Tim Horton's account and added $10 to her gift card balance. Was extremely surprised that it went through. They can keep their 39 cents. I no longer want the headache.
I still don't recommend these cards. Most people will give up and not bother pushing like all of us did.
5 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Jessica,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We’d like to assist you further and clarify any concerns regarding card usage and fees. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to provide personalized support.
Regards,
Maurice V.
Myprepaidcenter.com
I received a virtual card through the…
I received a virtual card through the Facebook settlement and was instructed to use it via MyPrepaidCenter.com. Despite activating the card correctly, every single attempt to use it has been declined. It simply does not work anywhere.
Overall, this leaves a very poor impression, and the service feels unreliable. It ends up feeling like a waste of time, and it easily gives the impression of being af scam.
9 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Dear Nathalie,
Thank you for sharing your experience with us. We’re sorry to hear that your virtual card has not worked as expected and understand how frustrating this must be. To help us look into this and resolve the issue, please check your email for a message from noreply.notifications@trustpilot.com, which includes instructions for securely providing your details. Once we receive that information, we’ll work quickly to assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/11/2025:**
Hello Nathalie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
ya no funciona
Me funcionaba solo como pago de Amazon y ahora de repente ya ni eso.
En su respuesta pone que mire el mail para ayudarme pero evidentemente nada
8 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Estimado Francesc,
Gracias por compartir su experiencia con nosotros. Lamentamos que haya tenido inconvenientes al usar su tarjeta y que ya no funcione como esperaba. Queremos ayudarle a resolver esto lo antes posible. Por favor, revise su correo electrónico para un mensaje de noreply.notifications@trustpilot.com, ya que necesitamos confirmar algunos datos para poder asistirle mejor. Una vez que tengamos su información, trabajaremos en encontrar una solución.
Josh R.
Myprepaidcenter.com
This company embodies the word greed…
This company embodies the word greed and corruption. How they haven't been out in jail is a conundrum. Don't work with them and don't use them.
6 december 2025
Omdöme utan inbjudan
Svar från My Prepaid Center
Hello Sam,
Thank you for sharing your feedback. We’re sorry to hear about your experience and take your concerns seriously. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information to review your case and provide support. Your input is important to us, and we appreciate the opportunity to resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/10/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.