Mymobilex Omdömen 10

I am sharing this experience as a cautionary note for anyone considering MobileX. I recently attempted to establish a physical SIM with them for a secondary data line. The process revealed fundamental flaws in their application architecture and a troubling approach to customer service.
First, after I paid the subscription fee, the MobileX app bypassed the necessary prompt to enter the 20-digit ICCID of my physical SIM card. When I realized the hardware was not linked to the account, I attempted to use their help section. The application repeatedly crashed just trying to load that page.
Once I finally forced the chat window to open, the technical support proved to be nothing more than an automated bot. It possessed no understanding of the mechanical ICCID binding problem. Furthermore, after I explicitly announced I was canceling my account due to these software failures, the bot failed to comprehend the finality of the situation and stubbornly continued to generate irrelevant troubleshooting inquiries.
Finally, despite the failure resting entirely on their faulty application, MobileX refused to refund my initial charges.
Retaining a customer's payment when your own software fails to render a functional service is a profoundly poor business practice. I have since successfully established my secondary line with US Mobile, where the digital architecture allowed me to bind a physical SIM card from a stable desktop browser without issue. If you are ordering a physical SIM kit from MobileX, be highly vigilant and do not expect their company to honor a refund for a broken experience.

This is one of the worse companies to deal with. They never activated my service and refused to refund the money. The CEO is a piece of work. The man refused to refund the money as well. The matter had to go to the Attorney General's office as well as the FTC and FCC.

No response customer care

This phone place (if you call it that) is a huge scam. Put your glasses on and be sure to read the schematic on there website or better yet don't sign up or use this scam of a place.

You get a 10 day trial period which doesn't even exist but the best part is you get an Ai feature "another hidden fee" to help you decide on a plan. You do not decide anything and Mobile X automatically places you on there highest price plan. You can't change this plan until after the 1st month.

So day 1 I was charged $30.00 for things I don't use nor need.

Good luck navigating there outdated wonky website.

I rank this as the #1 worse phone providers I have ever seen and I'm 57.

Muy buena compañía con precios económicos y buena señal

Great service and even better customer service for an awesome price.

the esim doesn't work and costumer support just sends the same automated message.

Horrible Company, They have NO customer service. Very slow data, like 5 mbps. Won't give you your port out PIN. Turned off my service before end date. Don't use this unless you want to be aggravated

It was ok but usmobile.com is better right now as of Oct 2023. Support is only via email which did create problems. And they tried to say that I still have an active account after it was canceled. Not cool.