My husband purchased items for my birthday Black Friday weekend which arrived promptly in time for the day. On opening the parcel sadly the Pressed Chrome Palette was damaged emailed customer support... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love love love mylee. Been using it for about 9 months now and am even starting my own business now. The customer service is next level. Just remember that gel polish no matter what, contains chemical... Se mer
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Unfortunately an item was missing from my first order and I then selected the wrong postage on my second order. I used Whatsapp to contact Mylee, who answered my message within 45mins. After half an h... Se mer
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I had high hopes for Mylee’s Buildable Gel Nail Varnish, especially with claims it lasts up to 2–3 weeks. Unfortunately, mine started chipping before the end of week one, despite careful prep and... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.
Kontaktuppgifter
HSNF 139-141 Pembroke Rd, London , N10 2JE, London, Storbritannien
- 02083655858
- info@mylee.co.uk
- mylee.co.uk
4,1
Bra
4 tn omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really helpful and easy to contact when…
Really helpful and easy to contact when I had an issue with my gel lamp. I messaged over WhatsApp and got a very quick reply and my issue was solved.
13 april 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I received several bottles for my…
I received several bottles for my birthday, but I was very disappointed. The gel, even when applied sparingly, takes a long time to dry. If you have a busy life, then avoid it. Very disappointed ☹️
4 april 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Cath,
Thank you for your review. It doesn't sound like there's an issue with the drying time. As long as you are curing your gel with the suggested time for the base coat, gel colour, and top coat, then it will not cure your gel polish any further. It sounds like you are referring to the gel tackiness, which doesn't have anything to do with curing times.
I have explained this below and have also requested more information from the review, so I can reach out to you directly via email.
All gel polishes, top and base coats (except no-wipe products) have an inhibition layer which can leave the polish feeling sticky or tacky once cured.
To remove this, simply wipe the nail with some Prep & Wipe on a Lint-Free Wipe as the last step of your gel manicure. It's important not to touch your nails until you have completed this final step.
You should always ensure you're applying your gel polish in thin layers. If a coat of polish is applied too thickly, it may not cure correctly. Instead, apply several thin layers to build up the opacity.
I look forward to hearing from you.
Best Wishes,
Mylee Support Team
The quality is not good anymore.
The quality is not good anymore.
I have spent so much money on Mylee and at first I loved it. However, the quality I feel got worse as the polish and builder gel are lifting after a couple of days. I used to managed 2 to 3 weeks and ones even 4 weeks, but with the same preparation now, it only lasts a few days and then lifts off and peels of my nails.
22 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Simba,
Thank you for your review. We are sorry to hear this. I have sent you a review request so that I can reach out to you further.
If you are having issues with your application and are using the builder gel and gel polish, but are not doing anything different, then we would advise you to firstly ensure that you are applying a base coat under the builder gel as recommended and are applying thin and even layers of the builder gel too. If you have done this and it's still not making a difference, then we would recommend applying your manicure without the builder gel and instead using the base coat, gel colour, and top coat as normal.
It's important to know that there could be other reasons as to why this is happening, too, such as there could be an issue with your lamp, a difference in application methods, medications, and a change in your nail type (for example, they have become brittle), which can then subsequently cause the polish to lift/peel, amongst other reasons.
Once you get back to us with the Request Information, I can then reach out to you via email to advise and look into this further.
Best Wishes,
Mylee Support Team
HORRIFIC CUSTOMER SERVICE
HORRIFIC CUSTOMER SERVICE. NOONE REPLIES. Iv'e been emailing, using the chat and whatsapp. AI keeps on saying they will reply and that was days ago. I'm trying to get my money back for an order but I cant. What a scam. Warning to people not to order, you cannot get your money back.
26 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi,
Thank you for responding to my TrustPilot review request. I have now sent you an email explaining what had happened. I can see that we did respond to you either on the day or the following day.
There wasn't an account in the system, and so it was explained that the wider team will need to look into this further.
I look forward to hearing from you regarding my more in-depth email.
Best Wishes,
Mylee Support Team
Terrible customer services
Terrible customer services! Promised a phone call back from a manager still waiting for that to happen! Order was delivered to a neighbour when I specifically asked for that not to happen! Note left on the door also saying not to be left and emailed customer services to make sure that message was passed over to delivery service. I was in all day the day of delivery and was still delivered to a neighbour. Took a week for me to be able to get hold of my order to then find that all the nail varnishes were thick and unusable. Thrown all away as no use to anyone! Was probably left by heating at my neighbours house where it shouldn’t have been delivered in the first place!
1 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Carla,
I am sorry to hear about the issue that you had with the delivery courier. Unfortunately, our requests to the courier aren't always caught by the driver in time. It's best to add a delivery instruction through the Yodel website or app, as it's more of a live, up-to-date feature.
I came across your email yesterday and asked for a more convenient time to receive a callback from our manager. This has been passed on, and she will call you at the agreed time on Friday.
I'm sorry again for the issues that you faced, and we look forward to speaking with you.
Thanks,
Mylee Support Team
I had high hopes for Mylee’s Buildable…
I had high hopes for Mylee’s Buildable Gel Nail Varnish, especially with claims it lasts up to 2–3 weeks. Unfortunately, mine started chipping before the end of week one, despite careful prep and proper application. That’s not a minor gap between promise and performance, it’s a complete miss.
Even more disappointing was customer service. After several emails explaining the issue, I got unhelpful, responses and no meaningful resolution.
For a brand that markets itself on salon-quality, long-lasting results, this fell well short. Save your money: it simply doesn’t deliver on its core claim, and support won’t step in when it doesn’t.
17 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi,
I am sorry to hear that you had an issue with the builder gel. Mylee is used between salon-professionals and home users, and our products do work providing that the correct steps are followed; however, there can be some factors that prevent the gel from lasting.
I am equally sorry to hear that you didn't receive any support regarding this. This isn't usually the service that is provided to our customers, so I would like to look into this further. I have requested more information so that I can reach out to you regarding the issue to see what went wrong, but also provide you with advice on the issue you're having with the product.
I look forward to hearing from you.
Best Wishes,
Mylee Support Team
Great customer service
Had a delivery issue, not caused by Mylee. I contacted their customer service, who replied almost immediately. They were helpful and friendly and resolved my issue. I was kept up to date with progress of my redelivery.
11 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Juliette,
Thank you for taking the time to leave a review on the service you received here at Mylee. It's great to hear that the team replied to you so quickly and were helpful, and friendly too! We really do appreciate you taking the time to share your experience with others.
Best Wishes,
Mylee Support Team
Poor quality products. Bad customer service
Gel nails raps- Very poor quality. Even if you follow the steps, they don’t last more than a couple of hours and start to chip quickly. They feel like you have sellotape on your nails. The customer service is terrible—they don’t actually help, and they reply only after several days
3 mars 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Andreea,
I am sorry to hear this and for the experience that you faced, and that they weren't working for you. I can see that a manager had reached out to you regarding this, and you spoke to her over the phone. We are sorry for the issue that you had. I am glad to see that it's been resolved. Please don't hesitate to reach out to us in the future.
Thank you for being a valued member of the Mylee Tribe.
Best Wishes,
Mylee Support Team
Order error resolved quickly
There was an error with my order that customer services dealt with in a prompt and courteous manner. Impressed by how quickly it was resolved.
26 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Amy,
Thank you so much for taking the time to leave a review. We are pleased to hear that the customer services team dealt with your issue promptly and courteously and handled it so efficiently. We're so pleased to hear that this was turned into a positive experience.
Best Wishes,
Mylee Support Team
Mylee LED nail lamp, not worth the money. be prepared to wait minutes and not just 60 secs
The delivery of the nail kit I ordered and the extra items I decided to buy later, arrived within a few days.
The array of colours, choices are great. I even bought the powders too for the chrome finish and these work really well. Just can get messy with glitter all over the fingers.
What’s important to consider is the led lamp. I have found this ok, but will be buying another brand at a later point. This lamp requires more than just 60 secs and even after applying top coat and putting the hand back in the lamp for an additional few mins, doesn’t always leave nails dry.
I’ve had the kit for 2 weeks and applied the whole lot, hydration prep, base coat , 5 in 1 builder gel, polish x 2 applications and top coat, I have tested this 4 times on myself on painted 5 other family members nails.
All , including myself have had the nails chip within 1 week. ( even with solid prep and following the guidelines, makes no difference)
So unless you wear gloves constantly or don’t do many domestic chores or wash your hands often. Then don’t expect the polish to last the 3 weeks. That’s an exaggeration to say the least. 7-10 days at best.
The lamp is not worth the money. My view. As you have to use several times and then at the end wait a while, I timed About 10 mins after the top coat has been applied , otherwise you end up with fluff or something stuck to the nail after spending at least 40 mins plus doing everything.
Genuine , honest feedback. I paid about £150. Wish I had bought a quality led/UV lamp. That’s the next purchase , which will be the lamp from “The Gel Bottle company” it is expensive, but This definitely works as it should. I’ve Tested and compared this to the Mylee led lamp. Not worth the money.
THANK YOU GOR THE DETAILED REPLY.
I completely understand what you have suggested in terms of how the polish is applied and how the products are used.
I have a friend who is a qualified technician, and has worked in this field for over 20 years. Extremely fab reputation in her work.
As a test I asked her to apply the nail polish and cure my nails with this kit as it may have been the way in which I applied the polish to myself and all the other people I tested this on.
I have to say , with her extensive knowledge and experience of applying products and preparing the nails before hand, using only your products and the lamp, it made no difference to how long the polish remained.
I also bought the whole kit and she used the wipe prep solution and followed all guidelines, watching the video clips too. As an experiment.
I understand why you feel compelled to make assumptions that it is me and there is no way this could in any way be related to your products . However, there are very much exaggerated statements regarding what you market and advertise. But you are no different to others companies, that’s what marketing is, right!!! It sells .
Again these are my honest views . I would love to actually know if other people manage to actually have a full 3 weeks of non chipped or undamaged nails. As the professional salons gel products work and last very well in fact 4 weeks.( and yes I know there contents and chemicals used are different) Thanks again. I shall leave it there for now.
21 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Donna,
We are pleased to hear that the delivery of your order arrived so efficiently, and that you were impressed with the array of colours!
In regard to your comment about the nail curing times. I can confirm that you will not need to cure gel polish for longer than the recommended time; the polish will be cured as long as you are applying thin and even layers. If the gel polish is still wet/tacky, then this isn't to do with the lamp; this is to do with the inhibition layer of the gel itself. All gel polishes, top and base coats (except no-wipe products) have an inhibition layer which can leave the polish feeling sticky or tacky once cured.
To remove this, simply wipe the nail with some Prep & Wipe on a Lint-Free Wipe as the final step of your gel manicure. It's important not to touch your nails until you have done the last step as mentioned above.
--------------------------------------------------------------------------------------
In regards to the gel polish chipping or peeling- These issues could be due to a number of reasons.
The most frequent reason for gel polish lifting is due to the preparation of the nails before application. Do make sure your nails are cleansed before applying your base coat. Push back your cuticles and any dead skin on your nail bed. If you leave any dead skin on the nail bed by the cuticle, it will start softening with time and contact with water and will ultimately shed, making the gel polish lift by the cuticle. Avoid using oils or lotions on your nails before you start your manicure. Also, avoid putting your hands in hot water before or after application, such as a warm shower or washing up, as this can cause your nails to expand and contract, causing gel polish to shift.
If you had the entire gel polish lift off the nail bed, it is most likely due to the technique of buffing the nail surface. Gel polish likes to cling to a slightly rough surface on your nail bed, and buffing the nail provides this. Do make sure to lightly buff and roughen up your nail surface before application and cleanse to remove any dust. A smooth nail bed could cause polish not to adhere properly.
Always ensure you're applying your gel polish in thin layers. You can apply multiple layers to build up the opacity. If a coat of polish is applied too thickly, it may not cure evenly, leading to bumps and lumps forming.
When it comes to actually painting your nails, it’s key to stay within your nail bed and not get any polish on the skin or let it pool by the cuticle or the side of the nail bed. If there is any polish that starts pooling, it will create an edge for the polish to lift.
If your gel polish started lifting from the tip of the nail, try capping the free edge of your nails to seal in your polish. This simply means adding a thin layer of polish to the tip of your nail. This covers the edge and means the polish wraps around the nail more, leaving less edge for the polish to try and lift! When capping the free edge, be sure to only use a tiny, tiny bit of polish.
Please also ensure that you're not shaking the bottle of polish before application, as this could cause air bubbles to form. To mix your polish, roll it gently between your hands.
Please also ensure that the white or transparent blue sticker that covers the entirety of the lamp tray is removed. Once this sticker is removed, it helps the lights to reflect off the mirrored tray, which assists with curing the gel.
We'd recommend if it still isn't lasting after you've tried again, taking into consideration all of these points, then try a nail dehydrator on your nails, as it could be that your nails have too much oil or moisture on them that isn't always visible. This should help ensure that the gel adheres to the nail properly.
I have also sent you an information request so that I can reach out to you about this via email.
Best Wishes,
Mylee Support Team
Beware - wraps damage natural nails
I use cheap nail wraps from Amazon, which are easy to apply and remove, and thought I would treat myself to more “professional” ones. I got the Mylee ones and they applied exactly as the ones from Amazon and looked great; however, the removal was appalling. Despite using Mylee’s removal oil, my nails have been severely damaged by these wraps (this has never happened with the cheap Amazon ones). On some of my nails, the top layer of my natural nail has been removed. I followed exact instructions for application and removal. I now have been left with 2 pairs that I absolutely cannot use as I can’t risk further damage to the nail bed. I can’t comment on Mylee’s other products but there is no way I could recommend their wraps, due to the damage caused.
10 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Celine,
Thank you for your review. Using gel wraps and, if using the gel wrap remover oil, is one of the gentlest gel applications for your nails. Using just the gel wraps or remover oil wouldn't damage your nails. Usually, nail damage is down to improper application, overbuffing/overfiling the nails, and improper removal. I have sent you an email for more information so that we can better understand and advise further.
I look forward to hearing from you.
Best Wishes,
Mylee Support Team
I ordered a gift for someone and got a…
I ordered a gift for someone and got a bit confused about delivery dates admittedly I was already stressed out and probably a tad rude but the staff responded to me swiftly and clearly where I went wrong and were very polite and professional. Thanks
12 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Thomas,
Thank you for your review. We totally get it! It's stressful when you're buying someone a gift and need it to arrive on time. Thanks for taking the time to send another message and leave a review. Do get back in touch if you need any further assistance. We promise we won't bite!
Best Wishes,
Mylee Support Team
Followed all of the nail prep…
Followed all of the nail prep instructions and each time the nail polish peels off in 3 hours max. AVOID!!
4 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Gillian,
Mylee products are used with salon-professionals as well as home-users. There are several reasons that your gel polish may be peeling, and I've included these below. Please also feel free to reach out to us at info@mylee.co.uk where we can better assist.
If you are using a LED lamp you need to ensure you are curing the top/base coat for 1 minute and gel colours for 30 seconds and if you are using a UV lamp ensure you are curing for a full 2 mins under the UV.
The most frequent reason for gel polish lifting is due to the preparation of the nails before application. Do make sure your nails are cleansed before applying your base coat. Push back your cuticles and any dead skin on your nail bed. If you leave any dead skin on the nail bed by the cuticle, it will start softening with time and contact with water and will ultimately shed, making the gel polish lift by the cuticle. Avoid using oils or lotions on your nails before you start your manicure. Also avoid putting your hands in hot water before or after application, such as a warm shower or washing up, as this can cause your nails to expand and contract, causing gel polish to shift.
If you had the entire gel polish lift off the nail bed, it is most likely due to the technique of buffing the nail surface. Gel polish likes to cling onto a slightly rough surface on your nail bed, and buffing the nail provides this. Do make sure to lightly buff and roughen up your nail surface before application and cleanse to remove any dust. A smooth nail bed could cause polish not to adhere properly.
Always ensure you're applying your gel polish in thin layers. You can apply multiple layers to build up the opacity. If a coat of polish is applied too thickly it may not cure evenly, leading to bumps and lumps forming.
When it comes to actually painting your nails, it’s key to stay within your nail bed and not get any polish on the skin or let it pool by the cuticle or the side of the nail bed. If there is any polish that starts pooling, it will create an edge for the polish to lift.
If your gel polish started lifting from the tip of the nail, try capping the free edge of your nails to seal in your polish. This simply means adding a thin layer of polish to the tip of your nail. This covers the edge and means the polish wraps around the nail more, leaving less edge for the polish to try and lift! When capping the free edge be sure to only use a tiny tiny bit of polish.
Please also ensure that you're not shaking the bottle of polish prior to application as this could cause air bubbles to form. To mix your polish, roll it gently between your hands.
Please also ensure that the white or transparent blue sticker that covers the entirety of the lamp tray is removed. Once this sticker is removed, this helps the lights to reflect off the mirrored tray which assists with curing the gel.
If you're using any other products before the base coat, such as a builder gel. Try applying your manicure without the builder gel and seeing if that helps.
Best Wishes,
Mylee Support Team
We'd recommend if it still isn't lasting after you've tried again after taking into consideration all of these points, then try a nail dehydrator on your nails as it could be that your nails have too much oil or moisture on them that isn't always visible. This should help ensure that the gel is adhered to the nail properly.
Please do try out these tips and remember gel polish can take some getting used to but once you've figured it out the results are worth it!
Great service
This was the first time I had ordered from mylee. But I am not disappointed. It was a great service. Delivered in a few days and lots of communication on the way. I look forward to doing my nails.
2 februari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Emma,
Thank you so much for your fabulous review on how great your first time purchase was with us at Mylee! We always strive for a great customer journey. Welcome to the Mylee Tribe!
If you need any assistance, please don't hesitate to get in touch with our helpful customer service team!
Best Wishes,
Mylee Support Team
Myleebeauty were very quick and helpful…
Myleebeauty were very quick and helpful with their response to my recent query regarding builder gel.
30 januari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Barbara,
Thank you for your review of the service you received from our customer service team here regarding your builder gel. We're so pleased that we could help.
Best Wishes,
Mylee Support Team
My order arrived yesterday in time for…
My order arrived yesterday in time for my Granddaughters birthday, much appreciated.
Thank you and the team for dealing with my request efficiently and professionally.
23 januari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Beverly,
We are so, so pleased to hear that your granddaughter's birthday present arrived in time for her special day! A big happy birthday to her!
We are equally pleased to hear that the team dealt with your request so efficiently and professionally. Thanks again for taking the time to leave a review.
Best Wishes,
Mylee Support Team
Very nice and quick customer support!
Wanted to exchange my nail polish as it was not what I expected. Very easy process to contact customer services and very quick response from Sam and Mariah! Both were very nice and were updating me on the process.
22 januari 2026
Omdöme utan inbjudan
Svar från Mylee
Hi Wiki,
Thank you for your review. It's great to hear that our help tool, Sam, and Mariah were able to respond to you so quickly and were equally nice and attentive. Thank you for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Svar från Mylee
Hi Angela,
Thank you for your review.
We are so pleased you received great service from Emily and will be sure to tell her.
If we can be of any further help at all, do let us know.
Best wishes,
Mylee Customer Support
Highly recommend!
I've been having my nails done with a fantastic, local business for about a year. However, I unfortunately reached a point where I could no longer justify the cost. I did some research and found the Mylee home kits. I hesitated for a while because of some of the negative reviews, however, I am so so glad I decided to go for it anyway. The quality is fantastic and as someone who's nails grow super fast and always finds gel/biab lifts at the sides, I did both my fingers and toes almost 2 weeks ago and they are still brilliant. Not one has peeled or lifted!
I did buy the dehydration and primer set along with the main kit, and did put a lot of effort into the prep, but it is clearly worth it. Will save me a fortune in the long run!!
27 december 2025
Omdöme utan inbjudan
Svar från Mylee
Hi,
Wow, thank you so much for such a lovely review. It's really great to hear that you made the decision to try the product for yourself and that you are now on your journey to beautiful and long-lasting nails.
We are so, so pleased that you trusted Mylee and are so impressed with the quality of nails!
Thank you for being a new and valued member of the Mylee Tribe, welcome.
Best Wishes,
Mylee Support Team
I was overcharged on an order due to an…
I was overcharged on an order due to an error on the website and they’re proving to be very difficult in resolving the issue. They happily took my money!
15 december 2025
Omdöme utan inbjudan
Svar från Mylee
Hi Keiron,
Thanks for your review. After looking at the communication and looking into the order again, I can confirm that you weren't overcharged. We explained that you had already received a discount code of 5% on top of the Christmas pre-sale. A further 25% discount could not be applied to your order on top of the sale, and this is outlined on the BLC app as well as in our own terms and conditions. The 25% BLC discount is only available when a sale is not on.
I hope that clarifies things further.
Best Wishes,
Mylee Support Team
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