My Food Bag Omdömen 

1 007
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Se mer

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Betygsatt 4 av 5 stjärnor

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Se mer

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Betygsatt 5 av 5 stjärnor

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Se mer

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Betygsatt 5 av 5 stjärnor

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Se mer

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Företagsinformation

  1. Online-matbeställning
  2. Leverantör av livsmedelsprodukter

Skrivet av företaget

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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3,3

Alla omdömen

(1 007)

60 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Poor quality

Week by week the standard of produce, meal ingredients is noticeably dropping. Basically I would calculate I am over paying for a much lower quality than when I first began with My Food Bag. Some ingredients & produce have to be binned as not suitable for cooking. I most definitely could shop wiser elsewhere.

3 mars 2025
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Svar från My Food Bag

Hi Bella, thanks so much for taking the time to give us your feedback. It sounds like you’ve had a few disappointments with your My Food Bag – we’re so sorry to hear this! We will definitely look into why this could have happened with the vegetables being poor quality. Feel free to get in touch with our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz to assist you further. - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Very impressed

Six weeks and going strong.

From the first meal we had to the last one we had last night to our next one tonight, it continues to impress us. From the quality of food and fruit to the simplicity of the meals and preparation to the logistics of it all taking out the burden and stressors of having to decide what's for dinner.

We thank you and continue to be impressed

1 februari 2025
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Svar från My Food Bag

Hi Christine, thanks for your 5-star review! We are delighted to hear that you are enjoying your experience with us. It's great to know that all aspects of our service are ticking the boxes and are taking away some of that dinner time stress. Thanks for your support! - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Love it

We love bargain box. It makes us eat healthier than we ever have before and we are saving money by not making heaps of supermarket trips throughout the week

11 mars 2025
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Svar från My Food Bag

Hi Hannah, thank you for your 5-star review! We are so pleased to hear that you are loving your Bargain Box experience. It's great to know that it's keeping you accountable for healthy eating and saving money and time away from the supermarket. Thanks for your support and happy cooking! - Bargain Box Buddies

Betygsatt 1 av 5 stjärnor

Terrible experience

Terrible experience, I got told I have to pay for meals I didn’t select because their cut off time passed while I had a query with the help team about changing my address. Then it subscribed me for 12x meals per week and they say I can’t cancel. It’s terrible. I hate this company they are awful to deal with. I would never use or recommend them ever!!!!!!!

12 mars 2025
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Svar från My Food Bag

Hi Hallie, we are sorry to hear you have not had a good experience with our service. We can see this matter has been escalated to a supervisor. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Betygsatt 2 av 5 stjärnor

Courier an issue and rotten vegs

My first delivery the courier left it on the other side of my gate out of site not at my front door as requested. I called My food bag and let them know. No follow up from them.
2nd delivery was delivered to my front door. The courier asked if my delivery could be another day as his van was full. Went to cook my final meal. Three of the vegs items in the recipe were rotten and had to throw them out. Called my food bag told them they are putting a credit for the 3 items. Mentioned to my food bag I may have to find another food service. She just said OK. But I could call back if I needed anything else. No customer care ! I guess I'm just a number.
I have a disability hence getting food deliveries.
On a good note the recipes are very tasty

1 mars 2025
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Svar från My Food Bag

Hi Carolyn, we are sorry to hear of this experience and we do apologise if you felt there was no customer care. We would like to investigate these issues further so request that you please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Avoid myFoodbag at all costs

Avoid myFoodbag at all costs, they may well show one price / discounted price and then charge you the standard rate, prevent you from cancelling and deliver anyway. Cause a lot of stress. Not just my experience, see the other reviews with similar issues. Recommend you stick with the supermarket.

7 mars 2025
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Svar från My Food Bag

Hi Jason, we are sorry to hear that you have not had a good experience with our service. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

This company refuse to unsubscribe…

This company refuse to unsubscribe me...I am sick of the incessant emails...I had to do this, so this spam driven company would stop...disgraceful corporate behaviour and zero social concious... this has been ongoing for months

6 mars 2025
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Svar från My Food Bag

Hi there, we are sorry to hear of this experience. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you are still experiencing this issue as we would like to investigate further. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Scam - a way to make sure they have business

You don't seem to get it. I don't want the order. Card declined. You chose to carry on with the order. You seem to desperately want to make sales... this is happening to lots of peopel. I know people who use different cards that they only put money in when they want the food, but you don't seem to get that or.listen to the feedback. If yoj are that flexible allow people to work with you with their resources. Stop hiding behind "we are helping people. You are ripping people off

I would score zero but not available. Just a scam. The payment got declined and I emailed to ask not to send the food but they are apparently still sending. They just force their food down people's throats. Apparently people are to busy to chose what meals they want so MFB does it for them... the opposite can happen too - people are too busy to skip delivery. Declined payment should be strong enough signal that the delivery is not wanted. And I agree, they are hiding behind names like Customer Love - there is no love in the interactions with this team

19 februari 2025
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Svar från My Food Bag

Hi, thank you for your review. We are sorry to hear that you have not had a good experience with our service. We are a subscription-based service and if an order is not skipped before Monday midnight, it will be locked in for delivery. We also have a flexible payment system allowing for our customers to pay for their deliveries at a later date. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Betygsatt 2 av 5 stjärnor

Roast Lamb and Roast Chiken dinners

Roast Lamb and Roast Chicken dinners. Both - the meat was tough and had little flavour. Will NOT reorder.

18 februari 2025
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Svar från My Food Bag

Hi Colleen, thanks for your review. We are sorry to hear that you did not enjoy our meals. Thanks for passing on this feedback, we will alert our wider team of this. You can also rate your recipes in your account under the "Cookbook" tab and this information gets sent straight to our chefs for review. - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Lots of variety easy & healthy.

Lots of variety and easy healthy recipes. Easy to order of course there are always the bonus specials as well.

17 februari 2025
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Svar från My Food Bag

Hi Patty, thanks for your 5-star review! It's great to hear that you are finding lots of variety and easy, healthy options within our service. Thanks for sharing your experience and we are glad you are enjoying our bonus specials! - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Amazing meals!!!

The meals are so fresh and tasteful, the price is very affordable for our family of 4. We just love our Bargain Boxes.

15 februari 2025
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Svar från My Food Bag

Hi Laura, thanks for your 5-star review! We are so glad to hear you are enjoying your Bargain Box experience with fresh and tasteful meals at an affordable price. Thanks for your support! - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Average food. Worse customer service. Evil UX.

We had a fortnightly delivery set up with MyFoodBag (which, TBH, was pretty average and extremely poor value for money, so we were about to cancel).

I had to update my payment information because my card had been stolen. When I updated the information, their system (or dodgy UX flow) opted me in to an extra delivery. MyFoodBag customer service has timestamps that show that I updated my payment information and simultaneously opted into the unwanted delivery, which seems suspect.

(Incidentally, their UI is pretty sleazy: there is no confirmation screen for opting in to a delivery, but there is for cancelling one).

I noticed the error after their 'delivery cut off' but got in touch with the customer service team to get it cancelled and refunded. They wouldn't budge — apparently it's with the courier (and given that it isn't being delivered for four days, I guess that tells you how fresh their food is).

Looking at their stock price, I guess they need the cash more than I do.

14 februari 2025
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Svar från My Food Bag

Hi TJ, thank you for your review. We are sorry to hear that you have not had a good experience with our service. We can see this issue is currently being investigated by our team. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further in the meantime. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

They've turned into a scam

We used to use My Food Bag a lot. Then as our circumstances have changed its not affordable full price, so we'll dip back in when the sale bags come up. Over the last year or two each experience has just gotten worse with items missing. The odd sauce packet would be inconvenient, but then whole packs of meat started being missed out of the bags.
I now believe those sale bags are intentionally incomplete. I don't usually complain, I did once meat was missing and they refunded me.
This last time, 2 of the 5 meals had no meat and I've been arguing back and forth for about ten days. Been told I would get refunded and it's just not appearing in my bank account.
I honestly believe they've just become a bit of a scam.
If you're a struggling family it's not worth the risk. If you can afford to lose money or have funds put aside to replace the most expensive ingredients then maybe it's for you.

3 februari 2025
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Svar från My Food Bag

Hi Kate, thanks for your review. We are really sorry to hear about your poor experience with our service recently and to hear that we have let you down with a number of missing items. Our bags should not be missing any items, and we would advise customers that if there is a missing item to please contact us about this error so we can amend this mistake. We will work with our Packing team to ensure better packing quality in the future. Thank you again for taking the time to pass this feedback on. - My Food Bag Foodies

Betygsatt 4 av 5 stjärnor

It’s pretty good

It’s pretty good, only downside is most of the food is a day or two away from best before date

12 februari 2025
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Svar från My Food Bag

Hi Milan, thanks for your review! We are pleased you are enjoying our service. Sorry to hear that some of the food isn't lasting. Please contact our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz if this is the case and we would be happy to assist you with this. - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Good service

Really efficient to deal with. Makes life easier during the week.

12 februari 2025
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Svar från My Food Bag

Hi David, thanks for your 5-star review! It's great to hear that you are finding our service efficient and that it is making your everyday life easier throughout the week. Thanks for being part of the Foodie Family! - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

All smiles at dinner time.

Bargain Box is by far the best meal box. The vegetables are fresh and plentiful and the meat is good quality. It tastes like home cooking. The meal choices are family friendly and while there isn’t the same selection as other boxes, the options are ones that everyone loves.

9 februari 2025
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Svar från My Food Bag

Hi Stephanie, thanks for your 5-star review of Bargain Box by My Food Bag! We are absolutely thrilled to hear about your experience with our service and glad that you are finding good quality products and value throughout Bargain Box. Thanks for your support! - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Great so far....So far no issues with delivery or…

So far no issues with delivery or content in the boxes, food choices are great with awesome selection.
Just one thing that sometimes the vegetables are a bit sad looking at start of week and don't make it til end or they not lasting a week, but mostly we are really enjoying the convenience and healthy options we are creating

11 februari 2025
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Svar från My Food Bag

Hi Sheree, thanks for your 5-star review! It's great to hear that you are enjoying your experience with our service so far. We are sorry to hear that sometimes the vegetables are not lasting until the end of the week. This is disappointing! Please contact our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz if this is the case and we would be happy to assist you with this. - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Reliable and value for money

Reliable and value for money. Have some excellent offers. Still wish that default setting was weeks were skipped and then you can turn on for the weeks you would like to have the meal kit.

11 februari 2025
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Svar från My Food Bag

Hi Tim, thanks for your 5-star review! We are happy to hear you are finding our service reliable and value for money with excellent offers available. Thanks for the feedback regarding the default meals being automatically skipped. We will pass this suggestion onto our wider team. Thanks for your feedback! - My Food Bag Foodies

Betygsatt 4 av 5 stjärnor

Too much recycling

Love the ease of the deliveries and the recipes. The meals are delicious but do become a little repetitive with a lot of salad. My only negative would be the packaging.. the boxes are too big for the amount of contents and it's really frustrating that they don't accept the boxes back.. my recycle bin isn't able to keep up with the boxes :(

11 februari 2025
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Svar från My Food Bag

Hi Nicole, thanks for your review! We are delighted to hear you are enjoying our service with the ease of deliveries and recipes.

Thanks for the feedback regarding the repetitiveness of the salad. We will pass this feedback on to our Development Kitchen team and you can also rate your recipes in your account area as well in the meantime.

Thanks also for your feedback regarding the packaging. We will pass this through to our wider team as we are always looking to cut back on our packaging to ensure that My Food Bag is being as sustainable as possible. - My Food Bag Foodies

Betygsatt 4 av 5 stjärnor

Food and recipes always great

Food and recipes always great. Some meat could have a slightry longer shelf life but hey meant to eat it in a week anyhow.

3 februari 2025
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Svar från My Food Bag

Hi Shona, thanks for your review! We are glad to hear you are enjoying our food and recipes. Our meat is butchered on demand and is not frozen before it reaches you meaning it can be frozen on arrival to extend the life of the product. We look forward to delivering meals to you again soon! - My Food Bag Foodies

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