myflightpal Omdömen 167

I had a great experience with MyFlightPal when booking my flights through their website myflightpal.co.uk. The team, especially Stephen, Dennis, and Irene, were exceptionally helpful and professional. Whether it was finding affordable last-minute flights, organizing journeys efficiently, or addressing my concerns with patience and care, they really went above and beyond. The process was smooth, and their dedication made stressful situations much easier to manage. I’ll definitely consider using their service again. Four stars!

My experience with this airline was more than amazing..on holidays my son fractured he's leg.and everyone went above any beyond to help in everyway I am forever grateful

Great experience , i had no problem i did enjoy my journey back and forth 👏🏽

Flight was cancelled initially refund was partial..but finally refunded whole amount..

Albert was a really good customer services representative and thoroughly assisted me and my family in booking the right flight for us and by giving us alternative options which may suit our flight timings as well as our budget. A professional with good knowledge and communication skills.

I had a wonderful experience with this lady ffor booking my flights to Singapore.. I would highly recommend Irene, she knows her job well and is excellent!!

Dennis gives such a great customer service and is very helpful. Thank you!!

The most reliable company to travel with.i always book my flights with Dennis has always been great help when it comes with booking flights and arranging my luggage

This was my first time booking flights over the phone. Albert made the whole process very smooth.

Albert helped me with my flight reservation yesterday. The service was excellent and swift. Will use them again.

Albert was proficient booking my flights.

Recently went online to purchase an air ticket for around £442 at the point of payment the payment and confirmation didn’t show up. I then rang the company to see if the ticket was booked to which they replied no as there were no seats left at that price.I then had to purchase another ticket for the same itinerary at £657 so I then booked that. I don’t have an issue with that however I was told that that the payment for the original ticket wouldn’t be charged although it was showing pending on my account I informed my bank and they made sure the payment wouldn’t be made. Two weeks later a payment was drawn from my account for £442 the ticket I was told was never booked so my details were used again without my knowledge and for a service I didn’t receive in fact ii paid £200 more for the.same service as I was told that the first booking was never confirmed as the price had changed so how am I paying for one flight twice ??
Customer service very poor for a company with supposedly a high 4 plus railing on trust pilot very strange!!
Seems very scamish and I wouldn’t recommend them as the are untrustworthy. Hope you all take care think about the customer service before you purchase you never know when you need it and it’s was very poor from my experience.

Moments after I uploaded this compliant which their online customer service didn’t want to entertain and didn’t want to refund I received a call saying that there had been a misunderstanding and they would return the payment of £442 could I also please remove my post. I found it most amusing that I had to go this far to get the correct fair result. So the matter is now resolved but they could have been customer friendly and resolved the issue earlier as it was obviously not a problem of my making.

Ricky was helpful, patient and understanding excellent service to date. Thank you

I had pleasant experience , I got my flight booked fast, I was travelling with the pet , so I couldn't book with a lit of airlines but with myflightpal.co.uk was no issues, I got booked easy with clear communication. Thank you.

Albert was proficient booking my flights. Absolute star. Thank you.

Ricky the most patient and helpful person, helped with every question and very reassuring. Great experience booking through here.

I was impressed for the customer service thanks you very much I will tell another person about your good work 👏

I extended my ticket and was served by Irene.She was very professional,helpful and very competent.I will recommend anyone who wants to buy tickets to ask for Irene.

I was particularly impressed with Irene, the consultant. She was very clear and articulate.

She is a good listener and exercised a lot of patience to ensure that I navigated the system and paid the ticket online.

She is a very pleasant person and I recommend her for a mk ore senior managerial position.

Kind regards.

Julius

Very helpful and cooperative
Gave me proper guidelines during booking and cancellation of flight