Very helpful staff always very polite and patient, a pleasure to talk to and always help resolve any issues swiftly and promptly ... thanks Paul
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Se mer
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I had an excellent experience. It can be stressful when you get into financial difficulty but I was never pushed, not once. It’s a breath of fresh air.
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The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Se mer
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Företagsinformation
Skrivet av företaget
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Kontaktuppgifter
9 George Square, G2 1DY, Glasgow, Storbritannien
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Utmärkt
450 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
If i miss payments.they make sure my…
If i miss payments.they make sure my bills are payed.and pay next month
4 juni 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the feedback. Much appreciated.
Very patient and understanding .
3 juni 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the feedback. Much appreciated.
The gentleman put me at ease and we…
The gentleman put me at ease and we sorted settlement out with ease and very polite
28 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We are very pleased to know you were put at ease and the situation was sorted. Many thanks for taking the time to provide this feedback.
Had a very good talk …
Had a very good talk with ‘Julie’ who helped me to set up a fortnightly plan, she very very patient and helpful..as have been other people in their team . 🤗
23 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the feedback - we will pass this onto Julie. Great to hear you've had a good experience with the team.
Plusnet
Your advisor was very helpful and willing to help with my situation,
15 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We appreciate you taking the time to provide this feedback. We are glad to know our team were helpful.
Very keen to be help
Very keen to be help. But keep the communication going.
15 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time tp provide feedback. Much appreciated.
Nervous at first but talking to the guy…
Nervous at first but talking to the guy put me at ease thankyou all for understanding m.hawkins
13 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We appreciate the feedback and are glad to hear our team could help.
Advisor very polite.
The advisor who spoke to me was quite helpful gentle and extremely respectful.
Thanks.
5 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the feedback. It's good to hear you found our team helpful and respectful.
Excellent and professional services
1 maj 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for sharing your experience, it's good to know you had a positive experience.
Considerate and compassionate
Considerate and compassionate. Addressed the issues logically and with great care. And arrived at a careful decision.
30 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the feedback; we very much appreciate you taking the time to share your experience.
Charged a £15 fee on a £10 payment I…
Charged a £15 fee on a £10 payment I hadn't realised I'd missed.
24 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
At EPFS we add no fees or interest to the balances passed to us. Should a late payment fee be applicable this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
We can help gain information on why a fee was added by raising a query on your behalf with our client if you would like to raise a complaint, this can be done via our Complaints team if you can send them further details to complaints@myepfs.com.
If you would like us to assist raising the query, please send the complaints team your EPFS reference, number, please note, with contact via email they will in the first instance reply with some identification verification questions. Once ID&V is completed, they will ensure any enquiry is fully investigated and responded to.
Kind Regards
Very important specially if you have problems organising and phoning it's something I'm not really good at
Well firstly very understanding specifically about other bills that I might have, the lovely lady was concerned about other bills I have bless, she was really down to earth she came over really caring and asked me if I could pay theamount, if im ok and it's not leaving me penniless, a very nice lady.
Thank you yours faithfully
Mr s. Meloy
24 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for your feedback. We are very pleased to hear you had a positive experience with our team member. Our priority is understanding every customers individual circumstances and establishing a solution that is affordable and sustainable.
Great friendly advice very helpful
Great friendly advice very helpful
24 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We appreciate the feedback. It's pleasing to know you found our team friendly and helpful, this is always our aim.
Svar från EP Financial Solutions
Thank you for providing your feedback, it's appreciated.
Really helpful and polite customer…
Really helpful and polite customer service.really weldone 🙏
23 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We are glad to know you found our team helpful and polite. We appreciate the review. Thank you.
I have been getting calls from them…scammers
I have been getting calls from them just after renewing my mobile contract with EE. I ignored the calls and texts. The calls comes at awkward times hence why I ignored them. Just today I answered and so annoyed as I terminated the important call for them. I got their texts and decided to call them quoting the reference on the text. They wanted me to go through security checks which I did and before completing all I asked what is this all about. Was told I owe EE, am I ready to make the payment of whatever amount I couldn’t even hear it well. I was so annoyed as I know that I don’t owe EE a penny. She went on to say she will make EE a note to find out why they brought the case to them yet I am still with them as my network provider. I called EE afterwards and asked them about this EPfinancial. EE said my account is up to date and the next bill is on the date we agreed on. They warned me about this scams that apparently so many people are reporting the same incidents of being called claim they owe EE. I fear identity fraud more than anything, I refused to confirm my email but has given my DoB. I will report it to the police tomorrow with all their texts, calls and ref numbers.
22 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Hi,
We appreciate you bringing your concerns to our attention. Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority and members of the Credit Services Association.
We only contact customers who have been passed to us by our clients. I can see from your review that we have spoken with you, and having located your account, I can see we have logged a query with our client based on your feedback. Should the account have been passed to us in error, we apologise for any inconvenience.
Unfortunately, we are unsure who you have spoken with who has provided the incorrect information that has caused your concern. Should you wish to confirm our legitimacy please visit https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency. There EE advertise a number 0800 956 6000 you can call.
Alternatively, you can find us on the registers of the Financial Conduct Authority or the Credit Services Association.
If there is anything further we can help with, you can email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Beware Scammers
BEWARE! Received a demand out of the blue for money I do not owe to EE. They even got my address wrong which makes me think they’re scammers.
15 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority and members of the Credit Services Association.
While we would encourage you to contact us, if you do not wish to do this EE offer a transfer process if you wish to contact them, by calling 0800 956 6000. These details are listed on their website at https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency.
If there is anything further we can help with, you can email us at contactus@MyEPFS.com, or call 03445714030, we are open from 8 am to 8 pm Monday to Thursday and 8 am to 5 pm Friday.
Kind Regards
Very friendly helpfull staff
Very friendly helpfull staff
Understanding and listen to what you have to say
14 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide this feedback. We are always pleased to know when our colleagues have taken the time to understand a customers situation in a helpful and friendly way.
Can't really rate as there is a…
Can't really rate as there is a somebody reaching out under your name. Was contacted numerous times regarding money owed to EE. My account is fully upto date. Please please check before anybody pays the false company any money. Is it possible for the legitimate company to perhaps look into this scam if your not already .
9 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide feedback.
To help us investigate further, any details regarding your experience you could share by email to complaints@myepfs.com would be much appreciated.
Many thanks.
The problem was dealt with with care…
The problem was dealt with with care and understanding.
7 april 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We appreciate you taking the time to provide a review. We are pleased to know the team acted with care and understanding.
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