Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Connectivity is responsive and I’ve found the representatives really helpful. The internet itself was simple to set up, and is generally solid - overall, I’d recommend Connectivity as a good internet provider!
I relocated to London for work, and Connectivity made it incrediblu quick and easy for me to access and set up high speed internet in my flat. Within 24 hours, my new modem was shipped to me, and I was up and running. I would highly recommend Connectivity...
I got this broadband as part of a home connection provider, and it's hard to conclude that it's not a scam. Almost double the price for the same or lower guaranteed speeds.
Didn't shop around, as I had lots going on moving, and didn't really know what prices to expect for broadband having come from overseas.
Svar från Connectivity
Hi Danyon,
Thank you for your feedback, and we're sorry your experience hasn't reflected the value we aim to provide.
Unlike standard fixed-line broadband, Connectivity uses 5G multi-network technology — meaning we can switch between networks to find the strongest signal in your area. We also don't carry out credit checks, which can be particularly valuable when you're new to the UK and haven't yet built a credit history here.
These factors, along with the equipment and flexibility involved, do mean our pricing sits higher than a typical broadband package — though many equivalent services require a hard credit check just to sign up.
We'd also note that we haven't received any contact from you regarding your service — and things like network switching require us to know there's an issue so we can act on it.
We'd really welcome the chance to help.
Please don't hesitate to reach out to our team directly and we'll do everything we can.
- The Connectivity Team
I recently got my broadband connection from Connectivity, and I’m genuinely impressed with the entire experience so far.
The router was delivered super quickly – just 2 days after placing the order, which was a just amazing!
The setup process was incredibly straightforward: true plug-and-play simplicity. I literally unboxed the router, slot in the pre-registered, connected the cable to the power outlet, powered it on, and within no time I was online with fast, stable connectivity.
No complicated apps, no endless configuration steps – just easy and hassle-free.
I’ve now been using the service for the past week, and the connection has been rock-solid. Consistent speeds, no random dropouts, and it handles streaming, video calls, downloads, and multiple devices without any issues. It’s exactly what I was hoping for – reliable high-speed internet that just works.
If you’re looking for an ISP that delivers on promises with quick delivery, dead-simple installation, and genuinely good performance, this one is a winner. Very happy customer here!
We signed up to Connectivity after Sky messed us around during a home move and we needed internet asap. I couldn't believe how fast it was in south east London, averaging around 300mbs around the house consistently - 4x faster than sky could give me anyway!
Honestly just delighted and love that I can just unplug and move around with me anywhere I go, such a cool feature. Thanks for saving me 🙏
I’ve been using Connectivity as my internet service provider in London for the past three years, and the experience has been excellent. The connection has been consistently fast and reliable, with virtually no downtime. Customer support is responsive and helpful whenever needed. Overall, a trustworthy provider that delivers exactly what it promised.
Really responsive and supportive customer service experience from initial purchase to addressing some operational challenges we had along the way.
When I needed urgent broadband connection 2 years back, Connectivity was quick to provide this and from last 2 years I had a fantastic experience with them. Special call-out to Bryn their connectivity manager who have always been quick to respond on any queries. You are a star.
It must be a scam.
You think they would support you during a stressful time - wrong they use that you do not have time to compare.
I am stuck now with a ridiculous price for my internet provider from connectivity. I could have the same conditions with three with half the price. But when I had the call with connectivity they convinced me, that is the only internet available in my area - I pay now £45 (connectivity) instead of £21 (three) - and carful you do not have 30 days to cancel but only 14 days - a trap I tapped into.
Furthermore, I am currently stuck with paying more for my council tax - even though during the phone call I told them I am single and it was confirmed that the lower rate will apply for me - the surprise came in my mailbox - council tax to the full price - I called the local council tax office - it was not mentioned that I am single in the application - changes are taking quite long and until then I have to pay the full amount - thanks to connectivity I am paying already the second months the full amount instead of the discounted prices.
Really, I should have done all by myself instead of trusting such a company, that would have saved me time and a lots of money.
Good customer service. Connection was decent, but appreciated the service given. thanks
Internet barely work. I can’t take video calls from home because of how slow their internet is, despite paying for high speed. The service won’t reach the entire flat and it’s 35 sq meters. Actually ridiculous how much I am paying for half working service & there is no one to properly complain to. I would cancel my service if it wasn’t for the fact that they force you to sign a contract.
Svar från Connectivity
Hi Anahi,
We're really sorry to hear about your experience — we understand how frustrating it must be when your internet isn't performing as expected.
We've just sent you an email so we can look into this in more detail and find a solution. We’d really like the chance to fix this for you and make things right.
Thank you for your patience and for bringing this to our attention. We hope to hear from you soon.
Janis
Great support from Bryn, I had my internet connected in a few minutes. Thanks for your help!
I used to have a Virgin router which wouldn't reach through the walls which was a big issue to work from home! When I changed for a connectivity router, I never had the issue again!
The customer service here is top-notch - it is repeatedly the best customer service experience I've had in London. Bryn and the team has always gone above and beyond for good outcomes and the best solutions possible. Highly recommended!
Svar från Connectivity
Thank you for taking the time to leave us a review! We really appreciate it, and we are so happy to hear you are satisfied with our service. -Janis
Couldn’t be happier with my experience with Connectivity. Made the process super simple, walked me through all the options and then took care of everything once I made my decision. Amazing customer service and excellent communication. Highly recommend ++
Svar från Connectivity
Thank you so much for leaving us a review! We're so glad you're enjoying our service. -Janis
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
