I have been using my cat grass for s couple mths now my kitten has with everymeal, with its wet and dry mix Of untamed cat food ,never had any issues with digestion or hydration And his coat is i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ive had already grown grass, grow your own kits and seed packets from My Cat Grass. Everything has always arrived on good order and well packaged. Products are good quality and the ready grown grass... Se mer
Our cat absolutely LOVES the cat grass from here. When we adopted her she was continuously chewing on our plants, ruining them. Now we buy these every month, scatter them around the house and she'll j... Se mer
My ragdoll cats have always enjoyed eating grass when they’re out for walks (yep, on a lead…) but since moving to Scotland it’s not been as available due to the cooler weather and the location of our... Se mer
Företagsinformation
Skrivet av företaget
Who We Are: We’re cat lovers, founded after realising a need for safe, organic Cat Grass for our beloved pets. Unable to find Ready Grown Cat Grass that met our standards, we decided to innovate our own. Our product is scientifically researched, legally compliant, and delivered in eco-friendly packaging. Gathering awards since 2017, we provide Cat Grass as it should be. What We Do: We offer a wide variety of Cat Grass products, including Ready Grown Cat Grass trays, as well as Premium Seed Pouches for those who prefer to grow their own. Whether you’re looking for a one-time treat or considering a recurring subscription, you can count on us to meet your cat’s needs. What Makes Us The Cat’s Whiskers: From maintaining intestinal tract motility to supporting healthy digestion, My Cat Grass presents cats with a range of surprising benefits, onlu My Cat Grass as a Registered Pet Food Company can claim. Pet Food Licensed – Animal Feed Material Certified Organic Pet Industry Federation Members Defra Compliant FSA Registered and Audited Multiple Award-Winning Cat Grass Visit our website to learn more...
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 02071646755
- meow@mycatgrass.co.uk
- mycatgrass.co.uk
4,6
Utmärkt
372 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
considering it was so early to…
considering it was so early to Christmas I was o.k with the slightly later delivery(1day).Cat grass itself is tops.
19 december 2023
Our two Russian Blues absolutely adore…
Our two Russian Blues absolutely adore grass, so is a bit of a challenge to keep up with them and grow it year round. Found My Cat Grass and very happy with it! Variety of sizes and can have it delivered at different frequencies. Delivered towards the start of every month and can be paused (which is very useful when we go away etc). Would recommend. It makes our two extremely happy every time it arrives!
18 november 2023
My experience was very good from…
My experience was very good from ordering to delivery..
My cats love this products
Bleu was very helpful in providing on the best way to grow the seeds.
Service was excellent
I would definitely recommend this seller. Most helpful..
18 november 2023
Worst purchase or no purchase ever made…
Worst purchase or no purchase ever made on internet! hasn’t turned up yet given up hope.money came straight out then nothing feels like a SKAM BOT IMPRESSED
18 november 2023
Svar från My Cat Grass
Hi Mark, so sorry this has been your experience. We did reply to your email but as you have a gmail account which blocks emails from small businesses when emailing direct it seems you didn’t receive our response. Your package was shipped via the shipping option you selected - Royal Mail but this service has been slower than usual due to the Black Friday sales meaning additional packages on their network. We’ve provided you with a tracking number which we’ve checked does work and we expect your parcel to be with you on Friday. We hope this helps but if you need any further assistance please don’t hesitate to call us on 0207 164 6755 there’s always someone available to answer your calls Monday to Thursday 9am - 6pm. Thanks for your understanding and patience- The My Cat Grass Team
Cats love the product.
14 november 2023
Consistently great service
Consistently great service, excellent quality organic grass. But most importantly, My Cat Grass is adored by my furry love pets! Thank you My Cat Grass!
8 november 2023
Good for my catsMy inside cats enjoy eating grass
My inside cats enjoy eating grass. This is good quality, not expensive and relatively easy to grow.
30 oktober 2023
Good quality cat grass service
Good quality cat grass, fast efficient service. My cats love it.
24 oktober 2023
Delivered exactly as promised and I was…
Delivered exactly as promised and I was really surprised that they are able to deliver a live, healthy crop of grass so quickly! Perfect for when you've just moved - our cats were thrilled :)
21 september 2023
Lovely and fresh
The grass arrives the next day lovely and fresh. The cats really appreciate the new trays when they arrive.
2 oktober 2023
Brilliant customer service and delivery - thank you
Excellent customer service where the person I spoke with clearly explained all the options - I placed my order on the call and it was delivered the next day - which my Maine Coone Alfie was absolutely delighted with!
28 september 2023
Very Professional
Everything was excellent, from the product to the service, very pleased
28 augusti 2023
Very professional service all the way.
9 augusti 2023
Ready grown cat grass
My two indoor cats absolutely love their cat grass and the box it came in. Bought as a one off purchase to see how they would get on with it and they love it. Would definitely recommend the product for indoor cats.
1 augusti 2023
The grass was 'fine' as expected
The grass was 'fine' as expected. Little bit expensive for the amount received. The biggest issue I faced was the holder I purchased for the grass to go in. They charge £11.99 for a £3.75 IKEA tray. I thought I was recieving something a little more specialized. My recommendation by cat grass seeds for a few quid and grow it yourself.
1 augusti 2023
Svar från My Cat Grass
Hi Tom, thanks for leaving a review. We’re sorry you feel this way but we are clear on our website what our products consist of and you are always welcome to shop around. Whilst the tray may purchased direct from ikea, once you pay for their shipping it remains cheaper to purchase from us.
Whit regards to the ready grown cat grass it will always be cheaper to grow it yourself and we offer seed pouches and grow your own kits for this which are highly competitively priced and the only organic kits in the UK. Ready grown cat grass will always be more expensive as it covers the staffing, heating, watering for the 9-10 days it takes to grow the grass by us. It is a convenience product that we offer ready to use straight away without any of the hassle of growing yourself.
I hope this helps but if you need any assistance please don’t hesitate to get in touch.
The My Cat Grass Team
grass went mouldy after spraying it
grass went mouldy after spraying it, after paying for 48 hour tracked delivery on Sat then said will arrive on friday. also i messaged their site twice no response
26 juli 2023
Svar från My Cat Grass
Hi Robert, sorry to hear this but this is not quite our understanding of events over the last few days.
We will always aim to resolve customer issues as quickly as possible. As a fresh produce product we need to know immediately if you have an issue with quality on arrival. Following arrival and as a fresh produce product our ready grown cat grass does require you to care for the product using the information provided both in the box and on line.
We explain our shipping on every product page, FAQ pages, and shipping page- we only ship Monday to Thursday and only deliver Tuesday to Friday. We do not offer Saturday delivery. Please read the overnight shipping information on the product page. Looking at the tracking on dpd you placed your order after our cut off time of 12 noon on the 26th (after 8pm -Wednesday), so we shipped the next day 27th ( Thursday). We can see from DPD’s tracking system Your order arrived on the 28th Friday at 3:18pm. No Saturday delivery involved and definitely no wait after the weekend.
Your second order for your cat grass tray station paid to be shipped via Royal Mail was shipped and you can track your order at any time via My Account, My orders > select order and click “Track My Order” you will also have received an order complete email from our system with the tracking code. This is via Royal Mail as you ordered and paid for. We do not state timeframes for Royal Mail because once we dispatch orders the shipping is beyond our control. You will however see the shipping label that show we have paid for 48 hours tracked - but again we did not state timeframes with this shipping method simply because we are reliant on Royal Mail and we do not deliver these items ourselves - like most businesses. Please see Royal Mail expected timeframes via their website at any time.
We did call, you first thing this morning once we received your email in reference to your first order. As you have a GMAIL account which blocks small business emails as spam, we called but no one answered. we called you instead and left a message on your account for you to see. We have no other way of contacting you because you have a web based email service which blocks emails.this issue is widely reported online. May we humbly suggest using an email client or Hotmail, yahoo when communicating with small business in the future. Long story short we contacted you via two methods as soon as we knew there was a problem and received only this review in response. We simply did not ignore you. In fact the team did everything within their power to communicate with you.
We received your third order on the 2nd of august at 21:59 (after our cut off time) so shipped next day (today). We have tracked this tonight and it is on schedule to be with you tomorrow.
Our contact details including phone numbers are on our site under “CONTACT US” page so it is easy to call us on 0207 164 6755 between 09:00 and 6pm Monday to Friday. Please don’t hesitate to contact us if you need any further support and we’ll be happy to assist you.
I apologise for the long response but wanted to address all the issues you raised, in the only way we seem able to communicate with you. Our response is factual based on recorded system, time stamped e-data data and as detailed on our website in a balanced and factual way.
If you would like to contact me directly on 0207 164 6755 I am happy to work with you to resolve any issues you may feel outstanding, and ensure (where reasonably possible) we ensure your experience matches your expectations.
Bleu Stessia
Founder / Managing Director
My Cat Grass
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.