mycar Tyre & Auto - Mt Gravatt Omdömen 324

If zero stars were an option, that would be the rating I'd give.
I took my car to mycar Holland Park for an Essential Plus Service and wheel alignment, performed Ricky, at a cost of $388.
Upon collecting the vehicle, I drove home and then to a battery retailer, as the technician had recommended a battery replacement during the service. At the battery retailer, the technicians inspecting my car discovered the battery venting pipe was completely disconnected from the vehicle. They also found the bolts securing the battery holder had not been tightened, simply sitting loose in their mounting holes, and that screws were missing from the top of the battery holder altogether. The air filter housing had been placed back into the vehicle without being properly secured or bolted down. The technicians warned me directly that the vehicle was in a hazardous condition and were visibly surprised the components had stayed in place at all.
I had not driven the vehicle anywhere else between collecting it from mycar and arriving at the battery retailer. No other party had access to the car in that window.
I was also told during the service that my car had a collapsed right-hand engine mount, a fault that did not exist prior to this visit.
I emailed mycar's Customer Care team the same day with a full account, including photos and video of the unsecured components. What followed was a multi-week exchange in which mycar's position shifted with each piece of evidence I provided. Initially, I was told there was no evidence the battery mounting hardware had been touched, and that battery testing only requires access to the terminals. When I provided a written statement from the battery retailer's manager documenting his findings, the response became that mycar could not confirm whether the venting pipe had been connected at the time of service. When I then produced a formal invoice from the battery retailer proving they were the original installer of the battery back in October 2024, meaning the same business that fitted the battery is the same business that found it left in a dangerous state after mycar's service, mycar's position shifted again, this time suggesting the issues may have been pre-existing or related to the age of the vehicle.
Separately, during this same period, my husband received an email from a mycar technician at the same store, containing the name, vehicle registration, and repair details of an unrelated customer, sent to his personal inbox in error. When I raised this, mycar's Legal Department responded that the information was "publicly available" and could not reasonably identify the vehicle's owner, and told me to simply delete it.
Eventually, mycar offered a goodwill payment of $100.08, described explicitly as not an admission of liability. When I indicated I would accept this amount while continuing to pursue the remaining balance, I was told the payment would only be processed if I accepted it as full and final resolution of my complaint. No further compensation for the time spent organising independent inspections, evidence, and correspondence was offered.
Throughout this process, every effort to minimise this complaint has come only after I provided hard evidence mycar could not otherwise explain away. Each time documentation was supplied, the response shifted rather than addressed the substance of what was found. The conditional nature of the goodwill payment, refusing to release even that limited amount unless I agreed to drop the matter entirely, speaks for itself.
This isn't about rudeness in any single interaction. It's about what happens once a customer provides evidence that contradicts the company's position, and how a workmanship issue with genuine safety implications, fumes from a battery vented into the cabin, an unsecured battery in a moving vehicle, was handled at a process level.
I'd also encourage anyone reading this to look through mycar's other reviews, including the ProductReview pages for the company. There are other accounts describing damage found upon collection, the company disputing responsibility despite photographic evidence, and a templated response process that follows a complaint without necessarily resolving it.
I have retained all photographic, video, and written evidence, and the matter is currently being progressed through the Queensland Office of Fair Trading and, if necessary, QCAT.

Very prompt service. The staff are very helpful and friendly. I had 4 new tyres put in my car in December. In June l had a puncture - nonmendable- replaced with a new tyre at no cost. Thank you Mylar.

Friendly, professional and trustworthy.

Customer service by ricky was direct and helpful

No issues. Easy to use

Very happy in every way

Always very helpful and do a good job.

Great customer service they went over and above good to find a business with old fashion values would not hesitate to recommend them to anyone

Booked a time to have tyres and a wheel alignment done, finished work early and headed over. On arrival i was told there was no booking?? Turns out the call centre where they take bookings from are utterly useless and failed to pass on details to the shop!? Talking to a staff member i was told it is a common issue. Pathetic stuff so be warned. Going elsewhere

Professional, knowledgeable and helpful staff. I was told up front what needed doing - and the cost. If any extra work is needed they inform me by phone. No nasty surprises. I find the service consistently reliable.

Immediate response to query about damaged tyre. Very happy with quick service

I attended without an appointment with a coolant issue. Ricky could not have been more helpful. The shop was busy yet he assisted me and provided his expertise and professionalism.

Good service, pricing and efficiency.

I was pleased that I received good and prompt service. I really appreciated the work ethic of the crew there.

Car is running great with better economy since my last service. They let me know what else was required prior to going ahead. Have been going there for over 20 years.
Great people.

Called on the morning and got car in that day. I was kept up to date with the service and what needed urgent attention and what could wait a little longer. Ricky was a delight in dealing with.

The work was done professionally and faster than promised.

People were nice explained what was wrong and what to look for and were polite