mycar Tyre & Auto - Maroochydore Omdömen 

Staff incredibly helpful and professional. Got the date wrong and brought the car in a day early but they fit me in anyway

I rarely leave negative reviews, but after this experience I feel other customers deserve to know what happened.

I booked my vehicle in well in advance and provided the collection timeframe the workshop requested. Despite this, when I collected my car, no one took the time to explain the outcome of the service or discuss the inspection findings.

Only after reviewing the paperwork myself did I discover that my battery had failed its health test and that suspension components required monitoring. These are important findings that any reasonable customer would expect to have explained before leaving the workshop.

Instead, I had to contact the store, make phone calls and exchange multiple emails simply to understand the condition of my own vehicle and what the service report actually meant. That should never be the customer’s responsibility after paying for a professional service.

When I asked why none of this had been explained, I was told the workshop was too busy and there wasn’t enough time. The store manager also acknowledged they were extremely busy. While I appreciate the honesty, being busy is not an acceptable excuse for failing to communicate important information about a customer’s vehicle. If workload prevents staff from providing an adequate handover, that is an internal operational issue not something customers should be expected to accept.

What made the experience even more disappointing was the response I received when I explained that other mycar stores had always taken the time to walk me through the service report and explain any issues found. Rather than acknowledging that this was a reasonable expectation, I was effectively told that if I wanted that level of explanation, I should go back to those other mycar stores.

I found that response dismissive and unprofessional. Customers should be able to expect the same standard of communication and customer service at every mycar location. No customer should be told to go elsewhere simply because they asked reasonable questions about their own vehicle.

I also had to seek clarification about service items that I had paid for but which were not completed as I expected. Again, this required further follow up after I had already collected my vehicle. At no point should a customer have to chase information or seek clarification about work included in a paid service.

What disappointed me most was not just the lack of communication, but the attitude I experienced when I simply wanted to understand the condition of my own car. Asking reasonable questions should never be treated as an inconvenience.

To the manager’s credit, he acknowledged that my experience did not meet mycar’s expected standards and apologised. However, that does not change the fact that I had to spend my own time making phone calls and sending multiple emails simply to receive explanations that should have been provided when I collected my vehicle.

A professional vehicle service is about more than changing the oil and completing a checklist. It includes clear communication, transparency and ensuring customers understand the condition of their vehicle before they leave the workshop.

I have previously had positive experiences with other mycar locations, which is why this experience was so disappointing. I wasn’t asking for special treatment I was simply expecting the same standard of service that I had received from other mycar workshops.

I genuinely hope this feedback is taken seriously because no customer should have to chase answers about their own vehicle or accept “we were too busy” as a reason for poor communication. Customers deserve to be treated with respect, regardless of how busy a workshop may be.

My experience with Mycar Maroochydore, when I had a punctured tyre, was made easier with the polite, prompt and courteous service I received all the way through from Michael and his team. I would highly recommend this company.

The young bloke behind the counter was organised.
He organised my car to be fitted with tyres in the allocated booking time.
He handled an older gentleman well that was rude and direct insisiting his car be attended to with tyre fitting..

Great friendly staff. Got the job done despite it being a busier day. Cheers guys. 10/10

Mike repeatedly went above & beyond to help me. Would give 100 stars to all the staff there if I could. The service is the best I’ve experienced-I will not go anywhere else from now on.

I was kept informed on anything I needed attending to. Everything was explained clearly by Micheal

Good old fashion service and reliable service.

Always a great experience with MyCar Maroochydore.

No complaints!

Always awesome!! Love these fellas!

Mycar is my favourite place to go for my car problems. They are caring and professional. I have never been disappointed with those unscheduled visits, like a tyre puncture or wiper blade replacements.

Always great work, friendly

Excellent customer service. Very quick service. Saved the day and very reasonable price

Great service quick and easy very friendly

Good service. Received good comments about why the tyres were not rotated forward because of damage to one of the rims.I don't appreciate having to pay before the work is carried out,, but understand that customers do not turn up for appointments. Tesla also suggest a soft wheel gun to stop damage to the wheel nuts. Last time I had to repaint the wheel nuts and will have to again to make the wheels look good again.perhaps you could invest in one. Cheers Gerald

The staff at Maroochydore are exceptional and very friendly. The cost is more than reasonable and they pick up even the smallest problems. My granddaughter was with me and was please at paying $89.00 for a wheel alignment,she will be using them too now.

Polite service and they completed the job in under 3 hours which enabled me to exit the shopping centre carpark without having to pay a toll.

Staff customer service