mycar Tyre & Auto - Maddington Omdömen 259

Reliable, friendly, reasonable price and getting the job done on time

Timely, good staff, reliable and professional, stand by their words. Thank you.

I was able to book in without delay, tyres were fitted when they were expected to be and I was notified at the anticipated time of completion. All the staff I dealt with were polite, pleasant and helpful.

Hi My Car Maddington Team,

I’m writing to provide feedback on my recent experience arranging two new tyres for my vehicle. I’ve been dealing with your dealership since 2021 for my fleet car, and until now the service has generally been fine. Unfortunately, this latest experience was disappointing.

Last Wednesday, I called to book my vehicle in for two tyres. I was told my vehicle records couldn’t be found, so I called back the next day with the tyre make and size. I also clarified that although the vehicle was originally a fleet car, it is now mine and I would be paying cash. I was given a quote and advised the tyres would be ordered.

On Monday, I followed up to check if the tyres had arrived and was told they hadn’t been ordered yet, but would be ordered after my call. I didn’t receive any updates, so I came if on Thursday. My details were found, and I had to repeat that I would be paying cash. I was then told the tyres still hadn’t been ordered.

At that point, I went to another tyre shop and purchased the same tyres for a lower price, with no delays.

I’m providing this feedback because the lack of follow‑through and communication was frustrating, and it’s not the level of service I’ve come to expect. I hope this helps improve the process for future customers.

Staff was polite, friendly and helpful.
Job was done while I waited.

The customer service is outstanding. Mechanics are knowledgeable and efficient.

Good service, nice staff, professional, job well done. Thanks

The work was done quickly and the service was of the usual high standard.

Excellent customer service

Good service. Willing to help at short notice.

Great Service. Friendly staff.

The service was relatively fast, replacing a tyre within an hour on a busy day. Customer service was great. Pricing was marginally on the more expensive side compared to competitors, but pretty good regardless.

Excellent customer service

I got in the same day I made the booking. No waiting around.My car was ready when they said it would be. All around an excellent service.

Great staff and service. Love the tyre care plan.

The staff has made it easy from booking to drop off to actually making sure that tyres been changed and aligned.

I had a great experience with first the customer service and the promptness of the work done. I came in with a screw in my tyre and was given an appointment within the hour, the work was completed very fast and efficiently. I would 100% recommend this business and will be a returning customer

When I booked the service the mechanic checked the service history and fit it in for the following Saturday
When I dropped my car in, I noted one of the tyres had developed a slow leak
The service was completed earlier than expected, the puncture was investigated and repaired

Good service, great job and price and on time like they stated at the booking.