mycar Tyre & Auto - Hurstville Omdömen 

Really friendly. I booked in for 8am, had my car back by 9am.

Dropped the car off for a logbook service, and to replace a window regulator.
The window was still held in place very intact and strong, just not able to lower and raise safely.

Was advised of initial service costing and parts for the window regulator not available but can be ordered in.

When picking up the car, found that the window is now held up only by some clear tape.
Was advised that the "window dropped" and now won't stay up by itself, very misleading and made us think it was just random and no one to fault.

Reviewing our dashcam footage found that the mechanic had lowered the window, and raised it whilst doing a test drive. Broke the window regulator, heard a loud CRACK and then cussed himself out for making that mistake.

Lied on paper and in person, and on the phone, saying that it just fell and won't go back up.
When brought up the dashcam footage, suddenly the entire conversation turned into ; `Booking notes said the regulator was already broken so it's not something we will cover, it was already broken'

No apology or mention about the lying, about how it truly broke, or compensation for the fact I cannot park my car on the driveway safely now as the window is barely held on by tape, and the long weekend plans were ruined not having our car.

Customer care was next to helpless, citing the same after reviewing all the footage, not acknowledging any lies or how the window was broken, just citing my booking notes mentioning a failing window regulator and that they cannot help me.

Staff very nice, they do the job very quick.

My car tyre & auto Hurstville team are really professional. They are really helpful in all the way they can be. Thank you for your service.

Very easy drop off and pick up, everything went smoothly. Steve was very helpful and friendly.

Best customer experience. Very professional and honest advice!

Always great. Trustworthy, honest and helpful. Never a problem and comfortable dropping my car off her for work.

Great service, no complaints (so far). No problems with the price matching, good communication from Steve. Got the task / job done in a timely manner and even sorted out the parking for me.

Always great service

Highly professional took time to explain my service to me my Kia is going great and I’m very happy can’t recommend enough see u next service

Very nice and helpful guys who is passionate and respectful on a super busy day. Very happy with the work done.

Great service and convenient

Great service and very comfortable driving my car after everything is checked and maintained very well!

Steve was awesome very knowledgeable, prompt and professional, a credit to your organisation.

Good service, Thank you Hurstville store.

Good professional customer service and advice

They open on time and I was well informed in regards to any issues with my car and the time it will take to fix/service.

Quick and professional.

Steve was extremely helpful and kept me informed all the way and then another young man was extremely helpful when I picked up car made me feel safe and secure and not treated like she's just a woman she won't understand anything. I feel very comfortable and willing to go back when required. Thankyou boys.