I pulled into a parking lot on Royal Street just moments after my engine let out a loud knocking sound and a stong burning smell. By pure luck, the mycar workshop was directly across the road. The m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rescheduled service 2 weeks prior, arrived and was not in the system. The staff member at the counter was good enough to schedule me in. Normally, when you take the car for service, its generally v... Se mer
This is definitely the right place for all car and trye related best service. Perfect from the start to finish. Honest, full of integrity and one of the best client-centered professional teams compa... Se mer
Huge thanks to Garret and mechanics at My Car East Perth! They went “above and beyond” to fix the power steering on my car - arranging a refurb of parts rather than ordering new from Korea which w... Se mer
Företagsinformation
Om mycar Tyre & Auto - East Perth
Skrivet av företaget
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Kontaktuppgifter
52-62 Lord Street, Corner of Royal Street, 6004, East Perth, WA, Australien
- (08) 6330 7425
4,3
Utmärkt
406 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible customer service
Terrible customer service. One employee was particularly arrogant. They need training for customer care and service.
14 maj 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
From Excellent to a poor performer
East Perth was my go to for several years but this last experience was worse than abysmal.
I had called the RAC as there was no gear control. The very experienced RoadSide Asst was able to determine the problem as a selector cable as he was attending 5 callouts a week on Fords for this very issue.
He spent 10 minutes putting a temporary fix with the strict instructions that it would only get me to the nearby workshop.
His solution worked thus a successful analysis.
When I rang MyCar East Perth to explain..I was very clear on what needed to be ordered. The person said he would order the part and book in the repair and service once it arrived.
Fast forward almost 4 weeks when I rang every week to check on the status of the order.
I was told 4times that it had not arrived in WA.
Today I finally spoke to the manager who advised the part had never been ordered as MY Car did not trust the analysis of the RAC.
Miscommunication
maybe... on the first occasion but not blatant lies on 4 occasions when the company had the opportunity to rectify the situation.
Understaffed is a poor excuse for such terrible customer experience. Use at your peril.
This is an
14 maj 2025
Omdöme utan inbjudan
Svar från mycar Tyre & Auto - East Perth
Hi,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
I have an appointment at 12:30pm and…
I have an appointment at 12:30pm and pickup time was 3:30pm . They start changing the tyre at 4:00 clock what the hell service was that .. And the staff behaviour was too bad as well .. So have a bad experience with my Car east perth .. Don’t ever again want to go with that store
12 maj 2025
The problem was diagnosed accurately…
The problem was diagnosed accurately and fixed appropriately. The only issue was that the fix was very expensive and they took 2 days to diagnose and replace a cracked coolant pipe.
1 maj 2025
Avoid at all costs!
Took my car to MyCar East Perth after RAC suspected a fuel line or alternator issue. They failed to diagnose the real problem (a hole in the fuel line), damaged the fuel pump during incorrect handling, and didn’t complete the full service, fluids like brake and coolant weren’t even topped up.
To make things worse, around $1,000 worth of personal items were stolen from my car while in their care. When confronted, they denied responsibility and offered no help. Unprofessional, careless, and completely untrustworthy.
25 april 2025
Svar från mycar Tyre & Auto - East Perth
Hi Tarin,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Tyre fitment
Overall they did well with tyre fitments.
The only issue was my car was to be ready by 4pm but they hadn't started by then. I think they should have rang me earlier to let me know it was going to be late.
24 april 2025
Garrett was professional and helpful
Garrett was professional and helpful. It’s nice to know that he is watching out for me and my car.
23 april 2025
Did a good job at relatively short…
Did a good job at relatively short notice. Would have been good to have got a call to say the car was ready rather than dropping by to see it was done. All good though.
13 april 2025
Return customer and am always…
Return customer and am always appreciative of the help this team gives me every time.
As an ex-automotive engineer I am fussy about who works on my car and I can honestly say I have always had great service and work from this team. Many thanks
16 april 2025
Efficient and friendly
Efficient and friendly. The staff at mycar, assessed what needed to be done and let me know immediately with a quote before going ahead with the required work.
4 april 2025
I would give it 0 stars if I could
I would give it 0 stars if I could, never will go there again. Please see my complaint submission for further information
11 april 2025
Svar från mycar Tyre & Auto - East Perth
Hi Nicole,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Always amazing been using you guys for…
Always amazing been using you guys for over 20 years, service and honest, simply the best. Thanks for looking after my cars for so many years
10 april 2025
Communication confusion
Got a message asking when I would drop my car off at 0745
Car dropped off at 0730 and keys in shoot
Got a parking ticket in their car park which I gave to reception who would sort it out
Just inconvenient when wanting to leave and having to go back into office to sort issue.
Tyres and wheel alignment are great
9 april 2025
There was no attempt to try recharge my…
There was no attempt to try recharge my battery that was flat, just wanted to charge me for a new one. The battery was fine just needed recharging.
26 mars 2025
Drop off and pick up are super…
Drop off and pick up are super efficient. No major work done without checking first.
24 mars 2025
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