Bob's Discount Furniture Omdömen 9 052

This place is so great, I don’t even think of going anywhere else. They have great furniture and the prices are so reasonable! I’ve referred my friends to Bob’s Discount Furniture and they bought a beautiful couch for their living room. I’m back for the 3rd time and I’m so in love with the chairs I bought to go with my couch ( bought at Bobs) . I won’t shop anywhere else! Also the staff are so so nice, they treat you like family. Thanks Bob’s for being such a great furniture store!!

Outstanding customer service from start to finish. Erin was very helpful & patient with us through the entire shopping process. Met the assistant store manager, very as well.

Tony's presentation was excellent.
Thank you Tony.

They are refusing to reimburse for damages done to the home.

Great experience we were in and out quickly

Amarion was amazing and helped out with the whole experience. Friendly, knowledgeable and easily amazing at what he does.

Immediately greeted with a welcoming smile. Deborah was so helpful, patient and reviewed multiple options while helping me shop for a mattress. I am so excited for my new mattress and adjustable base to arrive! Thank you Deborah and James for taking great care of me!

Jen

I would have given a five if the following didn't happen.
When I walked in the store there were two sales people (women) sitting in the middle area where they sit waiting on customers to come in. Neither of them greeted me or asked if I needed help. To make sure they saw me I walked in their direction and still nothing. They watched me walk around indecisive and a little confused. I started to leave but James Wong came out of nowhere, greeted me and asked if I needed help, that made me stay and make my purchase. James was very helpful, he answered all of my questions and made me feel very comfortable about my purchase. I left a Happy Customer. Thank you James

We recently purchased a full living room set from Bob’s Furniture—end tables, lamps, a couch with a chaise lounge, an ottoman, the whole package—and we absolutely love it. The quality, comfort, and style exceeded our expectations.

Our sales associate, Erin, made the entire experience even better. She was incredibly knowledgeable and genuinely helpful. What we appreciated most was that she never pressured us. She took her time, answered every question we had, and made sure we felt confident in our choices. It’s rare to find someone who combines expertise with such a relaxed, friendly approach.

Overall, we couldn’t be happier with both our purchase and the service. Highly recommend Bob’s, and especially Erin, for anyone shopping for new furniture for their home.

The original salesman said if the furniture came in early, we could get it earlier than the anticipated delivery date. I called Customer Service regarding delivery and the man on the phone was so rude and sarcastic, explaining the delivery was "locked". I asked to speak with the salesman and was told, with an attitude, "I don't even know if he's here". Completely inappropriate Customer Service.

⭐⭐⭐⭐⭐

Shoutout to Andrew and Carlos for an outstanding delivery experience in Brooklyn! These two guys were absolutely amazing from start to finish.

The delivery did not include carrying the couch up to the third floor, and they did it anyway, without hesitation, without complaint, just with a smile. That kind of effort is rare, and it honestly made my day.

That is the type of service that turns a one-time customer into a loyal one. Big thanks to both of them. If you get Andrew and Carlos on your delivery, consider yourself lucky!

Matthieu

Never ever order furniture from Bob's Furniture ! They delivered broken furniture and I had to wait almost a week for it to be exchanged and was set for tomorrow am. I just got a notice they are delivering it now tomorrow afternoon and there is "nothing that can be done" . So.now I have to rearrange my entire day!! Never again!

The table was damaged in one corner and we contacted an agent who said they would reach out by text regarding the damage and we never received a text or call regarding our damaged table.

I have no problem with the product or delivery, but the customer service is a bad joke. It took me four phone calls and a chat line to get my receipt and any info on their warranty. Sales never explained the warranty with the goof-proof feature, but implied that it was a 5-year warranty covering everything. I finally got a receipt from the chat line, plus a link to the warranty. I would caution anyone to make sure they get this info at the store. You may not even be able to understand the people in customer service.

Mark was a great salesperson and helped us with our spare bedroom mattress purchase. No pressure sales and it was a very relaxing experience. The store was extremely clean and organized well.

DON’T DO BUSINESS WITH BOB’S, UNLESS YOU HAVE A GOOD LAWYER!
This company is an absolute nightmare to do business with. They sell subpar (junk) furniture and engage in deceptive practices to frustrate, stall and keep your hand earned money. They owe me a refund of $1,085.17 for return of a recliner chair that was falling apart within 60 days of purchase. This is the second defective chair in 90 days. Chair was returned after their own repair technician refused to repair it because he claimed it was poor quality & would “fail again”. When I explained that I spent over $1,000 for the chair, he replied “well, you did purchase it at Bob’s Discount Furniture”! He then went on to explain that he had been doing furniture repair for almost 40 years, works on Lazy Boy and other quality furniture, and knows junk when he sees it! Although their chair has already been picked up, I have yet to receive a dime back from them. Instead, they issued a partial refund for only $225 to my bank card, then cancelled it. I have now had multiple phone conversations with their customer support team, which by the way is in Guatemala, have been put on hold for extensive periods, hung up on, insulted, and after 40 minutes on the phone today, they now have the records so screwed up that I feel a lawsuit might be the only way to recover my money! I just wanted a comfortable chair to enjoy my retirement in.I did not sign-up for all this drama, frustration, & Bob’s false & deceptive business practices, which appear to be designed to cheat hard working folks out of their money!

I would like thank Samuel for very good service. He was very polite and nice.

Bruce did a fantastic job helping us select the furniture that we were looking for, he didnt pressure us and would step away from are conversations when we were trying to make a decision which I thought was really respectful, great experience with Bobs.

Very thoughtful showroom layout with friendly knowledgeable staff, transparent prices, and convenient payment/financing options. Sackie was awesome to work with!

If I could rate this lower I would. I purchased a bed frame from this store for my son for college and paid to have it assembled and delivered. The frame is such low quality that it was more comfortable to put his mattress (purchased elsewhere thankfully) on the floor. The company refused to stand by the product and the assembly and offered no solutions except that I was welcome to come back in and purchase another crappy one from them -no credit or discount on the one I already bought. Please learn from my mistake and AVOID WASTING YOUR MONEY at this place