well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I found a hard-to-find product here. Initially, I received a very friendly response right away and thought, wow, this is perfect. But now, 2 weeks later, not a single update or response, and I sti... Se mer
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
The customer service for a difficult plumbing issue was faultless and the refund quickly sorted. Sizing for the made up fitting was a bit confusing to me as a layman. I would certainly use this compan... Se mer
Företagsinformation
Skrivet av företaget
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Kontaktuppgifter
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Storbritannien
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3,7
Medel
137 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service and highly recommended!
Such a great company to deal with, fantastic customer service and so incredibly courteous. Ordered a number of things from them. One item I had mistakenly ordered (a shower mixer with 3 outlets instead of 2 - my mistake) they arranged for a courier to collect it and refunded me promptly. I cannot stress how exceptional and courteous Max and his team are and what a pleasure to deal with this company is. I don't often write reviews but really wanted to on this occasion - I highly recommend this supplier!
26 oktober 2023
Omdöme utan inbjudan
Svar från Mybathstore
Thank you for your custom and your kind words, it has been a pleasure to deal with you!
Please avoid at all cost
Please avoid at all cost. Order was not delivered after two weeks, was not able to provide any delivery date. Will never do any buisnes egain.
25 september 2023
Omdöme utan inbjudan
Svar från Mybathstore
Apologies to have let you down. It rarely happens that an item isn't available although it appears to be in stock. We had to order it at GROHE for you hence unexpected longer waiting time. A discount was offered for the inconvenience.
No response to emails or messages.
I needed an update on progression of my order, and have not been able to get ANY response to emails or messages on their website.
Rang and spoke to someone to make sure my order is cancelled, but I have still had nothing on emails to confirm the cancellation and my credit card has been charged yesterday apparently.
Have emailed to request immediate refund and (surprise surprise) have had no response back on email.
I'm not wasting any more time on this - if the refund hasn't been done by Monday I will just call the Bank to have a chargeback done.
All very frustrating and could perhaps have been avoided if these guys just learnt how to communicate with their customers!
Update 06/08/2023: Pleased that it looks like my card has now been refunded, although still zero contact from the company!
4 augusti 2023
Omdöme utan inbjudan
Svar från Mybathstore
We are working to ensure a better communication and overall customer experience. Thank you for sharing
Absolutely first class service and…
Absolutely first class service and advice given over the phone. Placed the order at approx. 5pm on Friday evening and it arrived by 1pm on the following day. The installation was very simple (even for a 'non-DIYer') and the speed of service was brilliant. We'll know who to contact again for any of our bathroom supplies.
3 juni 2023
Omdöme utan inbjudan
Svar från Mybathstore
Thank you and hope to deal with you again!
A great experience all around!
A great experience all around, the products were dispatched and delivered very promptly, all of great quality, as described. I could not recommend enough!
26 mars 2023
Omdöme utan inbjudan
Can’t fault the superb customer service…
Can’t fault the superb customer service received from Max & Klaudia. Kept me updated re an overseas order (Toilet cistern part) and Max was even kind enough to pop it round when it arrived. A real gent. Will definitely use again.
6 februari 2023
Omdöme utan inbjudan
I was really impressed with…
I was really impressed with mybathstore! The shower was the cheapest I’d seen anywhere online and it arrived really quickly! I also had great customer service from klaudia when I emailed them (as I ordered it over Christmas so just wanted to check to see how that would impact my delivery date). I was a bit wary due to the reviews on here but can honestly say that I’m impressed. 😁 they have some really good stuff on their website so I’d highly recommend checking them out if you’re after good quality bathroom stuff.
28 december 2022
Omdöme utan inbjudan
Terrible customer service
Terrible customer service. They also trade as E Trade Bathrooms on ebay which is where I ordered 2 shower kits online back in jan for a self build. My plumber did the first fix in Feb and in the last few weeks started the second fix, only to find that we’d been sent the wrong shower trim (1 way instead of 2 way) so it was unusable. After multiple attempts to contact E Trade Bathrooms via email and E-bay where I bought the product from, I’ve had no luck in getting the right part sent so I’ve had to buy a duplicate part elsewhere, leaving me significantly out of pocket. AVOID because if anything goes wrong, it won’t get fixed!
24 juli 2022
Omdöme utan inbjudan
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