MY Protein Omdömen 526

Would just like to give MyProtein a massive pat on the back, for their Customer Care Team in particular Sandile. I was sent the wrong item by mistake and within a couple of sentences the whole situation was resolved and I had my original item within 3 days.

Excellent, second to none for customer service I would highly recommend and ignore any bad feedback. ⭐️⭐️⭐️⭐️⭐️

One of the worst online order experiences of my life. Aliexpress will deliver a package faster than this company, no explanation from them why it took 20 days for my order to ship, and the they tell me after another 5 days it’s “lost in the mail” idk who is running the NZ branch of this company but they need to be fired asap. This company is just a bunch of frauds.

AWFUL- No way to have an issue resolved unless you have hours to spend on your phone.
Chats are not saved, emails are not saved, messaging center messages, not saved..I have spoken to 18 different agents on 4 days.. no way to make formal complaints, no way to have issues resolved as one agent doesn't know what the next agent has said..
ZERO customer care.
ZERO resolution.

AGAIN. ITEMS NOT SENT THAT WERE ORDERED AND PAID FOR.
ALSO..
MISSING DELIVERY - ROYAL MAIL SAY CONTACT MP, MP BLAME RM. NO ACCOUNTABILITY . INFURIATING. IMPOSSIBLE TO SPEAK WITH ANYONE AND WHEN YOU DONT THEY DONT GIVE A SHRED OF A F.
PRICES HIKED AND CUSTOMER SERVICE PLUMMETING . AVOID. SHOP ELSEWHERE GUYS . THEIR ARROGANCE HAS EXCEEDED THEM.

Over promised on delivery once again. Selling products with a good discount only to then undercut that again! Had so many problems with this company recently. Would not recommend

Absolute waste of an effort to order from their site. I am based out of Dubai, they advertise big discounts but when it comes to delivery they are clueless...customer service executive chat in a sweet manner but there is no resolution...out of stock, wrong order , random order cancellation is pretty common thing for them...they cancelled 4 of my orders and never bothered to inform me why...it's like u serve a nice meal only to find its fake...I request them not to advertise when they can't fulfill their promise

Placed an order and the wrong flavour came. This was quickly rectified as they contacted me and gave me a refund. Very good customer service.

I placed an order last month. As I was not home, I chose DPDs option to deliver at my nearest drop point. I got a confirmation of the delivery. Went there to collect my package, nothing. I checked with neighbours. Nothing. No note in the letter box... I submitted a complaint via MyProtein's customer service. They got back to me asking me to fill a very humble form. I filled it out - they got back to me saying that the form is not filled out correctly and I need to describe my order. I redid the form, put my order number and submitted the form again. My Protein's CS came back again saying that my order number was not sufficient and I need to describe my missing order. I AGAIN filled out the same form, i put my order number, and every single item and name in it. Ah. Also, although their policy was that they substitude orders, I need to specifically put in the form that I want a substitude order...
Finally. The form was accepted. Shortly after I reveive a dispute message from DPD asking me to fill out another form with them to announce I have not received the goods. That was last Monday. I messages MyProtein how dissapointed I am in the way my case was handled so far. They got back to me that they are investigating. I am not ordering anything else from them. I don't care what products they offer anynore, until now absolutely no word from them, no follow up, not a substitute order has been sent to me. Nothing... 150 euros thrown off the window because of them...

Ho restituito degli articoli come hanno detto loro.
Sono fermi in dogana da loro e non si attivano per ritirarli!
10-15 mail ma mi ripetono le stesse cose.
Non s’impegnano per capire dov e il problema ho scritto io alla dogana ma sono loro che devono muoversi.
Servizio scandaloso!!!!!!
Perdi soldi così perché la merce come mi ha detto la dogana tornerà a me.
No comment

Absolutely shocking customer service from this company, I am a blue light card holder and accessed this company through my blue light app.
I placed an order and paid for the next day delivery service. They took the money out of my account for the product together with the next day delivery fee and I did not receive my item. I still have not received my item, despite messaging the company’s customer services and emailing we are now on day 5 and I still have not received either the product or my money back. Disgustingly shocking customer service.

I gave them a second chance but they had to go and cross out the expiring dates I'm really upset that they could do this again ....same on them bought protein powder x2 college powder x 2 vanilla drops x2 plus free gift 🎁 out of date gee wiz ...they really are giving themselves a bad 😞 name also you can't upload pictures 🖼️ because files are to big 😞 I can't put in expiring date because it been Cross ❌ out ... taking this further I done with this garbage 🗑️

I have been your customer since 4 years! I'm extremely disappointed in MP customer service. I have ordered and received an items damaged or paid for vitamins and never received them. I have sent products back and still no refund, no any email/ message from them. 👎🏻👎🏻👎🏻

Wish i had read these reviews prior to ordering and paying for goods, i havent receivced. I feel like i have been scammed.

Ich habe bei MyProtein bestellt das Paket ging verloren. Ich musste für dieses Paket Zollgebühren zahlen.
MyProtein sagt seit 2 Monaten ich erhalte einen Ersatz oder eine Rückzahlung. Es hat sich bis heute niemand darum gekümmert. Ich denke es ist Abzocke.

Terrible company
Took my money for items ordered 16/8/23 and still no dispatch date!
Trying to get money back is hard!
Do not buy from here!!
Use My vitamins great company that dispatches immediately

They have huge delays (a month sometimes) and they try all the time to do not give the money back in any kind of situations. Horrible services. Do not use, guys

Excellent customer service from Bradley re missing order - problem quickly and efficiently resolved.

Absolutely horrendous.

Parcel has gone missing in the post and MP are refusing to issue a refund for the missing parcel.

Avoid at all costs.

Unfortunately did not read these comments prior ordering from this company.
Order did not arrive, ask me to fill in forms multiple times and then asking me if I want replacement or refun. When I respond with refund they tell me they cannot do it and I have to fill in a form ?
AVOID

I placed an expensive order for next day delivery and it never turned up. The company are not contactable by phone or livechat. Avoid avoid avoid.