MY Protein Omdömen 526

Ordered items at the start of January, delivery was quick but I was sent somebody else’s order so I was given instructions on how to send items back.
I emailed again on 16/1/23 asking where my items were as they were sending replacements out to me, was told my parcel hadn’t showed up at the depo. Checked my tracking and they’ve had it since the 11th.

I have still not received an order that was placed last week and supposedly a “next day delivery.” They had apparently switched delivery companies from EVRI to Royal Mail, without bothering to inform their customers or participating parcel shops, in this case my local
Coop. So I received a notification that this order was “successfully delivered” at this parcel shop by Royal Mail, however staff there were very rude and abusive and told me they do not, and never will deal with, Royal Mail deliveries. I explained this to MyProtein using their contact form, further reiterating that I have NOT received this item, despite RM’s claim that it was “successfully delivered” because staff at this store refuse to cooperate or even listen to my explanation. Unfortunately, MyProtein has turned into a purely money grabbing company and only use chatbots, so I keep getting the same message over and over again to my original query because no human is bothering to read customer complaints and queries. This is NOT the first time MP has messed up my order and they have never fairly compensated me for their shambolic order processing and non existent customer service. They are just happy to take your money and disappear- a scammy company that should be avoided at all costs!

Absolutely abysmal company.
Failed to deliver goods. No PayPal buyer protection. Passed from one agent to another, asking for details (delaying tactics). Went on for weeks. Offered a refund agreed to. They never sent the refund. Kept screen shots of all communications, including their admittance, that my order was LOST in transit and of causing me stress. They tried blaming the courier service. One tried on their social media also trying to get them see sende and be reasonable reminding them of thier legal obligations and warning of civil courts action. They ignored it, so one gave them a cut-off date and will have no choice than to take civil legal action, taking them to court and notifying trading standards.

My protein were always great but have they just taken on more than they can cope with - my order has disappeared - stuck in transit - with no help from my protein - terrible service which is such a shame from previous experiences with them. Will not want to use them again after this - with so much more choice now on the market they need to up their game

Order no - 458257186 if you could take the time to follow up

Customer Service = Absolutely disgraceful.

I complained via the in-house messaging service : nothing

I asked for contact details to their Head of Customer Services : nothing

I complained via Twitter : they asked me to DM them the details - I thought this was so that they could help, but it was more an attempt to shift the complaint to private and obscure their inadequacies.

…and check this (!)… it’s laughable: Via the Twitter route, I have been DM’ing them asking for an update for over a week now, and rather than providing a substantial response… they have THREE times said that they cannot help me unless I pass security because of the time elapsed - even though it’s their dreadfully slow service that has created the lag 😂😂😂

It’s so bad you almost have to laugh.

Their team really are full to the brim of empty apologies and pointlessly futile promises of “help and support”, but the reality is far from. I have also asked them FOUR times for contact details to their elusive COO or elusive Head of CS and guess what… all four requests completed ignored!

Be VERY VERY wary when using this bunch. If you enjoy dire customer service and enjoy being fobbed off by a generic CS team - then please use them. If not - I would stay clear 👍

I made 2 orders with myprotein on 30/11, for next day delivery. However the following day I received an email saying the orders had been cancelled due to a pricing error. I messaged the advisor on the MyProtein chat and they advised me that if I make one new order for the exact same order, and pay the higher amount, they will refund me the difference. This was on Monday 05/12 and I had the transcript emailed to myself for evidence. I was told to wait 3-5 working days for the refund. I waited until Friday as I had received no refund and contacted them again, they apologised and said the refunded again. I checked up again on Monday and they said yes it is definitely coming by 14/12. I have contacted them again today and they said they need to look in to it and expect some feedback in 3-5 working days. This company is an utter joke. They owe me £159.56 a refund, but they owe me alot more for the distress and inconvenience caused and spending up to 4 hours on their chat and getting absolutely nowhere. I definitely DO NOT recommend this company!

A once good business that has completely gone down the toilet!
I have used them for years and they used to be the best. I can understand they have had to put prices up given the worldwide supply issues with whey but all this inflated prices but 40% discount BS has gotten insultingly stupid.
I had a monthly subscription for some whey. This month I received nothing. When I contacted them they said it was unavailable but they never contacted me to let me know and they took my money for it!! That's theft.

I ordered over 2 weeks ago and still haven't received my goods. I've contacted myprotein who told me it's "in transit" even though i was trying to explain it's been that way for a long time and it looks lost. I ended up contacting their courier who said yes, it's lost - ask for a replacement. I have spoken to numerous staff the last few days who will not arrange a replacement as they need confirmation from the courier - make it make sense!! It's been over 2 weeks. Why can i contact the courier so easily and they can't? So now i've paid for goods i don't have from a company who's staff seem to lack the common sense to rectify this. Their customer care is shocking and i'll never order from here again.

I wish there are an option for zero star. Previously bought from local reseller, and love it. Next thing i do, order from the website due to massive discounts. BIG MISTAKE.
1. Stuck in custom. Apparently they didnt declare the items correctly hence i need to pay extra tax on it.
2. Send question to them, took ages to response and the response is all copy and paste from standard list.
3. Ask them for invoice as i need to show it to the officer at the custom (why are they not even sending invoice in the first place?) and they responded that they need 72 hours to generate the invoice and email to me.
4. Every message i send to them on average will be respnded after up to 12 hours. Basically as long as it doesnt exceed their “within 24 hr“ reply they think they are doing a good job.
5. It does look like they are outsourcing their customer service to the cheapest provider they can find.

I used to use My Protein all the time but their prices are just ridiculous. They inflate the price then give u a discount, there’s no way I’m gonna buy at £52 for 500g of EAA, or £35 with the discount…..it was £35 standard about a month ago so why did it go up to £52…..oh yeah so u can give us a discount and make it look as tho it’s a bargain, well it’s not, nothing is on your site, get better stuff at a cheaper rate on bloody Amazon and that’s saying something 🤣🤣🤣

Really wish I could give lower than 1 star. Similar to other reviews my order hasn't arrived, I was asked to complete a form (twice) detailing so & nothing has happened 5 weeks on. I have been a customer for years and this is the first issue I have had. But based on the appalling service and these reviews I am looking for alternative suppliers.

My order hasn't arrived, I was asked to complete a form (twice) detailing so & nothing has happened 5 weeks on. No delivery, £50 taken from my account and terrible customer service. I have been a customer for 5 years and this is the first issue I have had. But based on the appalling service and these reviews I am looking for alternative suppliers.

I love my protein products but I can’t stand their delivery.
It says about 7 days delivery, but EVERY time I order, it’s over a month for the delivery and all the customer support can say is it’s on its way.

Super bad service from such a big company.
If you can find an alternative, it’s not worth waiting a month for your delivery

Sent me out of date tablets. Check the bottom of the tablets for expiry date! Don't be fooled into thinking they have checked and made sure. Also still no response to ask for complaints procedure and speak to a manager about previous issue, since July (5 months and counting!) Still told to wait 5 days for a reply even though I've waited 5 months so far! Still not given me the £5 goodwill they promised either! Customer service is nonexistent!!! Makes me very angry.

Whilst their products are IMO some of the best on the market in terms of taste and quality, their customer service is not only poor but actually rude and confrontational. Ordered products and one of the delivery options was to accept a slow delivery of 5-10 days with the trade off a £5 credit offered off the next order. Never materialised and when I wrote to ask about it was told to prove it with a screen print! Who takes evidence on the offers on the website of an international company?! Needless to say multiple messages exchanged by different staff who obviously hadn't read the previous ones. Such a shame that a company who offer really good nutrition don't match it with customer care.

Update:
The £5 credit did actually materialise on my account after a few more days. Strange that their staff couldn't see it at the time. Have therefore boosted the experience by a star.

received the order after a long delay. Wish it hadn't arrived at all, this stuff is the worst tasting shake have ever used. It's overly sweet which is probably to try and drown out the awful taste. defiantly won't be wasting my money again. Awful stuff.

Very happy with my order!! Took 5 days however there was a postal strike so I can’t fault them!! Will definitely be ordering from my protein again!!

Ordered on the 19th Nov and purchased extra to qualify for next day delivery. Today is the 1st Dec and it still hasn’t arrived. Customer’s service aren’t able to tell be where my package is or when it will arrive. Now feels like im one of 1000’s being let down by MyProtein. I’ve always been a loyal customer but now it’s time to shop elsewhere.

Not happy with this company, I placed an order yesterday for a number of protein products, I took quite bit of time choosing the product flavours and checking the description. I placed the order and they took the money from my account , got an email from them that the order has been received. However today I got an email from them saying they had to cancel my order due to a special offer error on their website. Note, still not received a refund yet. Its not my issue if they had a problem with their website, they should honour it, they were happy to take the money from my account. Better off ordering from Amazon, even if they have an error they still honour it. This company is not professional, I have ordered from them in the past but will not be using again after this experience!

Appalling customer service. I received a marketing email advertising 'discount' on many items and I ended up placing an order last night (these were supposed to be Christmas Gifts). This order has now been cancelled "due to a special offer error on [their] website" . My Protein should honor the discount that they were offering not cancel orders! Disgusting decision IMO.