Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted some silk paints I could not buy locally here in the UK so had them shipped by this company, they've made everything very simple. I am grateful they dispatch to the UK and I can buy exactly w... Se mer
Företaget har svarat
My overall experience was great, the website easy to use, my order quick to complete. Your help desk and assistance is also top notch. The only part that frustrates me and deducts from a perfec... Se mer
Företaget har svarat
Great price, well packaged bass that was out of stock everywhere else. Delivery from Slovakia to Scotland in under 6 working days (9 days in total), just 1 day later than quoted but that was due t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Skrivet av företaget
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Kontaktuppgifter
Drienova 1/H, 821 01, Bratislava, Slovakien
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4,4
Utmärkt
547 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This is getting more and more ridiculous...
I just got this email:
"Hello customer!
It is only recently that we have carefully packed your order and prepared the product for the trip to you. We have instructed the packages not to talk to strangers along the way, so we believe that everything has already arrived home safe.
Your experience with the Muziker e-shop can now help other customers as well.
Evaluate the purchasing process!○
If you enjoyed shopping at Muziker, please give us the full number of stars. Doing so will make us very happy.
If you wish to evaluate the quality of the product itself, you can do so on our website. Now kindly rate your experience with Muziker.
Thank you.
Muziker"
This is on the day when a delivery, which was already late, was cancelled literally in front of my house, on the Muziker's request.
Are you taking a pi*s here?
I guess you tried to be funny, but really this joke is inappropriate...
Edit:
They contacted me and now working on getting the parcel to be re-delivered. Fingers crossed.
31 mars 2024
Svar från Muziker
Dear Michal,
We sincerely apologize for the difficulties you’ve encountered with your order. At Muziker, our goal is to bring joy to our customers, and we deeply regret any inconvenience you’ve experienced. According to UPS tracking, your package is currently on its way back to our warehouse from the UK. Since it’s being shipped all the way to Slovakia and requires custom clearance, it may take some time. We truly appreciate your patience and understanding during this process. Thank you for shopping with us, and we’re committed to making things right for you.
Kind regards,
Dorota
Muziker
all very fast and efficient
27 mars 2024
Svar från Muziker
Dear Marco,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota Muziker
Watch out for postage!
Have just tried to purchase some concert earplugs (very small package). Muziker offered a slightly better price than other suppliers but then tried to charge £25 for delivery, significantly more than the cost of the earplugs. Crazy! Walked away!
7 april 2024
Omdöme utan inbjudan
Svar från Muziker
Dear customer,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations. However, shipping fee to UK starts at £24.90, please see more details on following page: https://www.muziker.co.uk/shipping-costs-and-delivery-times Since we are based in Slovakia and Czech Republic, EU and UK is not part of the EU shipping cost includes tax and custom charges. Once our customers receive packages in UK, they don't pay anything on top (no additional charges).
Hope this explanation helps and maybe we will see you in our shop in the future.
Kind regards,
Dorota
Muziker
Best price for the items
Best price for the items. Quick dispatch + updates. Good communication when needed.
19 mars 2024
Svar från Muziker
Hello Paul,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Order system fault - no acknowledgement or resolution
Website didn’t update cart to the two items - order went through listing two items, one of the ‘items’ turned out to be the shipping fee (rather than logically listing shipping as an additional charge at the bottom of the order) so I only got one instead of two of what I was ordering but paid full shipping etc. Granted I should have checked the invoice more thoroughly but regardless the order had already been placed by that point. Now I’ll have to pay shipping again if want to get the second item. It is clear that other customers have had the same experience and have complained about the same this as little as one month ago yet when I spoke to customer services they just wanted to tell me what I could have done before receiving the parcel which is absolutely no help and does not satisfy as a resolution.
4 april 2024
Omdöme utan inbjudan
Svar från Muziker
Dear Stuart,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our customer service support. According to the system and Invoice there has been 1pc of the product ordered and paid.
Also, if the order is already dispatched from the warehouse, we are not able to amend the order.
Kind regards,
Dorota Muziker.
Excellent service to the UK and good…
Excellent service to the UK and good value. Price as quoted on order no additional payment.
22 mars 2024
Svar från Muziker
Hello Ian,
Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker
Great experience
I ordered 2 x panniers for my motorbike. I was a bit unsure due to fear of import tax and negative reviews regarding packaging.
I needn’t worry! They arrived fairly promptly, perfectly packaged and no import fees.
I would definitely recommend Muziker and would use them again. Thank you.
20 mars 2024
Svar från Muziker
Hello Jay,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
Great service quick delivery helpful…
Great service quick delivery helpful customer service
20 mars 2024
Svar från Muziker
Hello Adrian,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
great service from ordering to delivery
easy ordering great products and arrived safely on due date
17 mars 2024
Svar från Muziker
Hello David,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Cowboy site
Cowboy site. Download didn't work & as with many of these online sellers pretend they're dealing with the issue only for you never to hear from them, again I'm sick of it. Avoid this company.
7 mars 2024
Svar från Muziker
Dear Oi,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
There is already claim registered with your order for not working digital product. Our colleagues in claim department are looking after the issue what went wrong and we will contact you back with resolution. Thank you for your patience and understanding.
Kind regards,
Dorota
Muziker
Never shopped with them before
Never shopped with them before, however whole experience was straight forward and efficient. Will definitely shop there again.
17 mars 2024
Svar från Muziker
Hello Lee,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Svar från Muziker
Hello Anthony,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Svar från Muziker
Hello Paul,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Great service
Great service, amazing product. Very helpful in continental Europe. Thanks.
10 mars 2024
Svar från Muziker
Hello Pawel,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Svar från Muziker
Hello Carlo,
It's great to read about your positive experience with our store! Thanks for your review :)
Kind regards,
Dorota
Muziker
Svar från Muziker
Hello Andrew,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
A very easy website to Great & Trusted Website to order your needsnavigate
A very easy website to navigate. I live in Australia and used my UK delivery address and then they shipped it to Australia for me. No problems at all and extremely well-packaged. For me to bother to order from a site that doesn't ship to my country they must have a great reputation otherwise I wouldn't even fo to the trouble of extra work. This Site is worth every penny. Any plans to ship internationally?
4 mars 2024
Svar från Muziker
Hello Craig,
Thank you very much for your positive rating, it makes us really happy :) We might ship internationally one day, if we decide to offer this service, our customers will be promptly informed through our website.
Kind regards,
Dorota Muziker
Hard to beat.
The guitar was as described. It was well-packed and the delivery time was reasonably short. I would have no hesitation in buying from them again.
4 mars 2024
Svar från Muziker
Hello Sammy,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Svar från Muziker
Hello Andy,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
I would have given five stars but for…
I would have given five stars but for one thing . I had two items in my shopping basket and placed my order. Something went wrong and my order was processed as one item not two . Within seconds of realising the mistake I contacted Muziker to inform them . But nothing could be done to amend the order . I then had to pay postage a second time to get my goods totaling £50 in postage alone . Grrrrr !
28 februari 2024
Svar från Muziker
Hello David,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. Regarding your order, once it has been paid for and marked as ‘OK,’ it is processed automatically. Unfortunately, after an order is dispatched from our facility, we are unable to make any amendments. We hope, you are satisfied with products received from us and we are looking forward to your next visit.
Kind regards,
Dorota
Muziker
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