musique-shop.fr Omdömen 

Expérience très décevante

Commande passée le 4 août 2026 pour une guitare à 634,38 €.

Le 6 août, le vendeur m’a indiqué par email que la guitare serait livrée la semaine suivante par FedEx. Malgré cela, plus de deux semaines après la commande, aucune expédition, aucun numéro de suivi et aucune livraison.

J’ai relancé le magasin à plusieurs reprises, notamment le 13 août puis de nouveau quelques jours plus tard, sans obtenir de solution concrète.

Face à l’absence d’expédition et de réponse satisfaisante, j’ai finalement dû signaler la commande comme non reçue auprès de Klarna et demander son annulation et son remboursement.

Je peux comprendre qu’un petit magasin rencontre du retard, mais lorsqu’un délai est annoncé, le minimum est de tenir le client informé. Pour un achat de plus de 600 €, cette expérience est franchement inacceptable.

Je ne recommande malheureusement pas ce magasin au vu de mon expérience.

Ich rate alle ab, bei diesem Unternehmen etwas zu kaufen ! Ich habe dort ein Pedal von Mooer bestellt und bezahlt und es auf eigene Kosten von über 17 € zurück geschickt, da es mir nicht zusagte. Es wurde über PayPal gekauft. Da ich es versehentlich als Fall gemeldet hatte, nur als Hinweis an PayPal das ich das Gerät zurück Senden werde, hatte ich mich entschieden den gemeldeten Fall zu schließen. Nun sitze ich ohne Gerät und auf den Rücksendungskosten die ich geleistet habe. Aber, daß ist nicht alles. PayPal hat das Geld an den Verkäufer zurück geschickt und verlangt jetzt von mir den Kaufpreis von 107,10 €. Nach unzähligen Anschreiben des in Straßburg sitzenden Herrn Riss - Musique Shop und die Aufforderung mir bitte mein Geld für den gekauften Artikel zurück zu Überweisen blieb bis heute seitens des Shops ohne eine Reaktion, daß heißt, Verkäufer hat das Geld zurück und mein Gerät und ich sitze auf den Schulden.
Das ist Betrug und Anreicherung von fremden Eigentum.

4 years later, a court judgment in my favour — and still no payment

I want to share my experience with Musique Shop because this situation has now dragged on for years and has eventually forced me to pursue legal enforcement in France.

The dispute dates back to October 2022. After the original problem, I repeatedly tried to resolve the matter directly with Musique Shop and recover the money owed to me.

When this did not lead to a solution, I eventually had no choice but to take legal action.

Court proceedings
I brought the matter before the French court.

Judgment in my favour
The court ruled in my favour and ordered Musique Shop to pay me the amount owed.

Despite the court judgment, Musique Shop did not pay voluntarily.

May 2026 — Enforcement begins
I therefore appointed a French Commissaire de Justice (bailiff) to enforce the judgment. This meant further costs on top of the money and time I had already spent pursuing the case.

June/July 2026 — Formal enforcement procedures
The necessary formalities and notifications were carried out and the bailiff performed a FICOBA search to identify Musique Shop's bank accounts.

10 August 2026 — Attempted bank seizure
The bailiff attempted a saisie-attribution against the only bank identified through FICOBA.

The seizure was unsuccessful. According to the bailiff, the bank reported that Musique Shop no longer had an account there, presumably because the account had been closed.

August 2026 — Still unpaid
I have now been told that the next possible enforcement step is to attempt to seize physical assets at the company's premises. To do that, I would have to advance another **€600**, with no guarantee that sufficient assets will be found or that I will recover my money.

So, after years of trying to resolve this, obtaining a court judgment in my favour, hiring a bailiff and paying additional enforcement costs, I am still waiting to be paid.

I am deliberately keeping this review to facts that I can document. I have the court judgment as well as the correspondence and enforcement documents from the Commissaire de Justice.

I would strongly advise anyone considering doing business with Musique Shop to take my experience into account. I never imagined that recovering this money would require years of effort, a court judgment and enforcement proceedings — and that even after all of that I would still be unpaid.

Still waiting 2 years later for a guitar that I paid for fully, cost over GBP 1,000 and not only is it yet to arrive but they are not willing to refund me...

What can I do?

Alles perfekt gelaufen. Ich habe am 28.7.2026 eine Keiki Sopranino Ukulele K1 bestellt und mit Paypal bezahlt. Am nächsten Tag per Email eine Bestätigung erhalten, dass die Ukulele versandbereit ist. Versandmitteilung über Mondial Relay bekommen. Die Lieferung kam am 6. August 2026 in einem Hermes Paketshop 50m von mir an, wo ich das Paket in unversehrtem Zustand abgeholt habe. Also innerhalb von 9 Tagen aus Frankreich geliefert bekommen. Vielen Dank für den tollen Service. Hatte zuerst Angst wegen vielen schlechten Bewertungen, die ich erst hinterher auf Trustpilot gelesen hatte, aber es hat alles gut geklappt.

Don't buy from this company. I ordered in-ear monitors in June. Still waiting for the item despite being notified it was delivered on 6/08/26. 6 WEEKS AFTER ORDER..No proof of delivery.. company says they have proof but won't provide. I was at home when it was stated to be delivered... Wasn't given to my neighbors either... Musique were no help whatsoever when I contacted them said they had proof of delivery then stated they didn't, just a notification from the carrier, so I got frustrated and advised that I was claiming a refund via my credit card company and after some tense back and forth, they offered to send in ears via FedEx if I cancelled my claim via my credit card company which acknowledges they never sent them or they know I didn't get them..hoping I wasnt going to do anything about it. I don't even think they left France. I had tried to cancel within 24 hours of purchase and they didn't even acknowledge my email and told me they had been shipped which was lies....DONT BUY FROM THEM... STAFF ARE NO HELP WHAT SO EVER AND VERY RUDE. One in particular, who I cannot name but he knows who he is, called me a thief in writing, when Musique are the thieves in my opinion hoping people don't contact them. I'm sorry I didn't check trust pilot first as after seeing other reviews I would never had bought from them as 39% of 2000 reviews are 1 star......Im looking forward to getting my refund and buying from a reputable company....

Scam - do not buy anything from this place.

Order a cymbal and was damaged/inverted on delivery. Was packaged basically between two pieces of cardboard. Been trying to sort out a return and refund for a week now. Customer service are very unresponsive and when they are, they tell you I have to pay for the return even though it is damaged. Their website literally says they will pay for a return it item damaged. Trying to push on an exchange too several times even though I said n and being rude. Eventually they agreed to a free return and refund and said they will be in touch with details, and again they haven’t. So currently still have my damaged cymbal. If I ever get to return it, doubtful I will get a refund. Don’t know what to do really. Other companies no question asked and quick to rectify. Really bad customer service and company. Wish I had never purchased anything from them

Scam shop. I ordered a cajon on the 16th June, I chased them multiple times because I never received any tracking number, they took ages to reply and gave really vague response like "your cajon should be out for delivery this week".

Finally I got on email on the 11th July from Fed Ex saying a label had been printed. I chased them up after weeks of nothing happening and they said musique shop never actually gave them the item, just printed a label.

No response from the shop itself so I got my bank to reverse the transaction.

Commande non reçue!

J'ai passé commande pour un ukulele le 11 juillet, en stock et qui devait arriver sous 2 à 3 jours ouvrés. Je n'ai aucunes nouvelles et n'arrive à joindre personne !! J'ai essayé d'appeler toute la semaine dernière, j'ai rempli 3x le formulaire de contact, j'ai essayé le tchat, ainsi que de les contacter par mail. Vu qu'ils répondent ici, j'espère que j'aurai une réponse, je ne recommande pas ! Et bien sûr, j'ai été débitée tout de suite....

Modification : colis arrivé le 13 août ! Mais toujours aucunes réponses à mes mails ni formulaires de contact... Encore moins aux appels ! Soyez patients, ou passez votre chemin...

Scam company, avoid at all costs.
Paid for an amp they said they had in stock and would be delivered in 2-3 days.
I received no correspondence for a week. I contacted them several times, they eventually replied and said there was a technical issue and the amp would be dispatched the following week. Waited another week with no correspondence. Contacted them multiple times, eventually got a reply, requested to cancel the order, waited another week for a reply. They told me the order was cancelled, they did not refund payment. Waited another week and payment still not refunded, sent multiple emails with no response. Currently in an open dispute with the payment processor to get the money back, I am having to wait 2 weeks for the store to resolve the issue, which they will not, then I will have to try and get the payment processor to manually take the money back. Absolute nightmare of a customer experience. It seems as though this is not a real store, they appear to advertise products, take money and then hope you give up in frustration and they can keep your money. DO NOT BUY FROM THIS STORE. I don’t even have a trust pilot account, I literally signed up just to help someone else avoid making the mistake I did, I never leave reviews, I don’t even complain in restaurants if my food is bad. Just avoid this store and DO NOT GIVE THEM MONEY!

An absolute awful experience. I ordered a guitar using Shopify, which I thought would be safe, and although I got a confirmation email, something didn't sit right with me, as there was no dispatch notification within the timescales advertised, so I looked up the reviews and I was shocked to find how terrible they were.

I contacted them via the contact form on their website and asked them to cancel my order. I heard back from them fairly quickly, explaining that the bad reviews were due to someone using a fake site, and posing as them. They then said that they would cancel my order and refund me.

The order sat at "confirmed" status in Shopify for a couple of days, so I contacted them again, requesting confirmation of the cancellation. I then got confirmation that the order was cancelled via them and in Shopify and they advised that my money would be refunded by Friday 24th July.

I had no notice of a pending refund from my bank, so I chased them again, asking when the refund would be processed. I was again told that it would be in my account "By the end of the week", which it isn't.

I'm fairy sure I've been scammed at this point and have lost my money.

Not even 1 star. Ordered over a month ago, no guitar arrived.
Only when I opened a case with PayPal they contacted me to advise delivery for today and still no parcel had arrived, no tracking and no contact. Terrible company steer clear!

Had to get my money back via the bank when I realised they weren’t going to send my order and didn’t refund me.

TOTALEMENT À FUIR !!
Après avoir passé commande le 13 juillet d’un lycra dj panel blanc power acoustics.

Je contacte le magasin 2 semaine après pour savoir où en est ma commande ? On m’informe comme quoi le lycra a été coupé avec un cutter au magasin lors des contrôles logistiques. Étant mécontent je demande un geste commercial suite à l’attente pour la prochaine réception qui est de base milieu août. Après de multiples appels on me dit que ma commande doit être arrivé au magasin et qu’il devrait pas tarder. Conclusion : 1 mois et demi d’attente pour ne rien recevoir et ni être rappelé par le magasin afin de m’informer de l’indisponibilité chez le fournisseur.
Aucun professionnalisme dans cet société.
J’ai du contacté avec un autre numéro pour pouvoir avoir quelqu’un au téléphone vu qu’il ne répondait même plus en y voyant affiché mon numéro !!!
Ni geste commercial obtenu, ni appel de leurs part, il m’on juste dit que le fournisseurs lui avait mis à l’envers et qu’il fallait que j’attende à nouveau jusqu’au 13 septembre. Totalement à FUIR

J'attends depuis fin juin ma commande d'un petit micro xvive sans fil (presque 200€) Pas de nouvelles... je crains de m'être fait arnaqué ... Je leur ai envoyé une demande d'info sans réponse a ce jour ... finalement bien reçu ... tout est OK. juste le problème de rassurer les acheteurs suite aux avis inquitants ...

Only worth a RED WARNING! to all potential victims, (despite the compulsory min 1 star). 16 days ago I ordered a portable keyboard stand from stock, sold as "Livraison"= Delivery estimated 2-3 days. It was needed by my daughter today. The 1st excuse for non despatch was that the parcel had been returned from UPS. But SHOP app that received the payment, (and is also suspect), never received a shipment notification. That was 7 days ago, but after reconfirming the address, (which has always been correct), they still have not despatched it, nor explained why after I chased them up 2 days ago.

On the 13th June I ordered a Johnson jr 994E PN resonator from Musique shop FR as other UK retailers were out of stock until November 26.
I liaised with Jean online who was more than helpful. An order number and invoice was raised and when the order was despatched 2 days later a tracking number via chronopost was issued and I was able to follow the guitars progress through France and onward to Athlone in The Republic of Ireland and subsequently delivered via DPD to my front door in Northern Ireland.
The whole process was transparent and professional, so much so that I contacted Jean after the transaction completed to thank him for his professional service.
From my own experience with this company I cannot fault their service and the resonator arrived safe and sounds fantastic.
In Good Faith
Tony Brady.

j'ai commandé une pédale Whammy le 5 juin 2026, indication d'une livraison sous 2 à 3 jours ouvrés puisque en stock.
Plusieurs relance via le chat (répondeur sur le téléphone et pas de réponse par mail..).Une seule réponse le 17 juin indiquant un retard du à leur déménagement et une livraison dans la semaine et depuis plus rien.
Je ne comprend pas cette telle différence entre la boutique à illkirch où je suis allé plusieurs fois et où tout s'est bien passé et les retours de tous les acheteurs via le site ainsi que mon expérience actuelle. On se demande si c'est la même société!.
Donc j'attends encore quelques jours avant de lancer des procédures et dénonciation à la DGCCRF.

commande reçue le 4 juillet!

Le pire magasin de musique en ligne...
Fuyez absolument.
Une étoile car on ne peut pas mettre zéro.
Dans un premier temps j'ai du ouvrir un litige via PayPal pour qu'il daigne enfin prendre en compte l'expédition de ma commande.
Music shop prétexte un changement de local comme explication mais pas le moindre mot excuse.
Deuxièmement, je souhaite faire un retour de commande, conformément à ce qui est précisé sur leur site mais là... Silence total. Aucune réponse de leur part... Donc pour le moment impossible de retourner le produit...
C'est typiquement le genre de magasin qui finira par s'effondrer et déposer le bilan et ce sera vraiment une bonne nouvelle pour tout le monde...