The same has happened to me which a lot of people seem to be saying, they took two amounts out of my bank. I cancelled the subscription and now they have taken another one of nearly £20. Luckily my ba... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A total scam, trying to cancel us like jumping through hoops. I cancelled last week and now another more expensive subscription has suddenly appeared and taken an even bigger amount from my bank. Croo... Se mer
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Cancelled immediately after I found out they charge for every single thing. Still charged me and disputed it with my bank. Luckilyy bank disputed it. MusicGen sent me an email after the dispute giving... Se mer
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Like the others here, money keeps disappearing from my bank account without any reason why…… CANCELLED Immediately…… Bank is looking into them now…… Had amounts like $6.00 here, $43.00 here another sm... Se mer
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31 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just like most other people I have…
Just like most other people I have tried to cancel this service three times they tell me it's canceled but then it shows up on my bank account which causes my bank to send me an alert that suspicious activity so I have a choice of either paying them or I have to go through the whole process of canceling my debit card and then having to get a new debit card and that's just crazy you need to cancel people's accounts you need to quit being a scam
16 april 2026
Omdöme utan inbjudan
I canceled and still charged me…
I canceled and still charged me multiple times with not notification of charges.
6 april 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Cancelled immediately and still charged
Cancelled immediately after I found out they charge for every single thing. Still charged me and disputed it with my bank. Luckilyy bank disputed it. MusicGen sent me an email after the dispute giving me the option to leave a review and so I tried to and it wouldn’t let me lol. Terrible company. Don’t fall for it.
3 april 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
The same has happened to me which a lot…
The same has happened to me which a lot of people seem to be saying, they took two amounts out of my bank. I cancelled the subscription and now they have taken another one of nearly £20. Luckily my bank have said that they are going to refund it and they have blocked any future payments that they try to take avoid. I'm very surprised tiktok even allows this platform on their site
4 april 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Total scam
Total scam. They keep taking unauthorised payments from your credit card. Avoid at all cost.
14 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account. You can contact our support team at support@aimusic.zendesk.com to look into this in more detail and get assistance.
Fraude cq Oplichting.? Heldere uitleg van MUSICGEN.SP zeer gewenst.!
Ok. Om deze app te proberen trachtte ik de site en de mogelijkheden voor slechts enkele minuten. Juist omdat ik het wel erg moeilijk vond besliste ik direct dat deze app niet echt mijn ding zou worden.
Ik heb de App dan ook direct verwijderd van mijn mobile phone.
In eerste instantie betaalde ik voor de try-out 14,95 wat ik eigenlijk wel ok vond.! Slechts éénmaal.
Paar dagen later echter zag ik op mijn creditcard een reservering van 29,98 us dollar. Dit heb ik nooit toegestaan cq gewild.!
Vanochtend tracht ik contact te krijgen met MUSICGEN.SP en wat ik ook doe ik krijg geen contact om een nooit afgesloten abonnement te stoppen.
Rest mij om dit hier weer te geven en te waarschuwen voor MUSICGEN.SP.
1 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
They signed me up on my credit card…
They signed me up on my credit card without me knowing
They are taking money out my account every month , bank is waiting for this one to go in pending and then they will act
I can’t get any info on this company
23 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Subscription fees are charged only after you confirm your purchase.
Payment is automatic unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
I am trying to cancel......this is an…
I am trying to cancel......this is an awful scam! They are too shady! Will never do this again. Will contact bank and have them totally blocked going forward. BEWARE of this company
1 januari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
A total scam
A total scam, trying to cancel us like jumping through hoops. I cancelled last week and now another more expensive subscription has suddenly appeared and taken an even bigger amount from my bank. Crooks. STAY AWAY IF YOU DONT WANT FLEECED
19 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
Like the others here SCAM
Like the others here, money keeps disappearing from my bank account without any reason why…… CANCELLED Immediately…… Bank is looking into them now…… Had amounts like $6.00 here, $43.00 here another small amount here taken from me…..
11 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Not good
Not good, I never using this and I have been trying to cancel it but never work. I need to cancel it and refunding please. This is very bad service so stressful because it takes money from my bank account 3-4 time a month. Very bad 👎
10 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@photica.zendesk.com, and we'll track your subscriptions.
Me di de baja y me han cobrado este mes…
Me di de baja y me han cobrado este mes dos cuotas de 25.91 y 13.92 hagan el favor de regularizar la situación mi nombre Leonor ureña uceda o tendré que hacer la denuncia oportuna
6 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
scam of the year…
no contact and still taking mony from my acc without my concent tryed to cancell but can not get on to the web site big scam
2 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
FRAUDULENT SCAMERS
FRAUDULENT SCAMERS! paid once - got nothing, then 2 more unauthorised deductions from my bank account.
1 mars 2026
Omdöme utan inbjudan
Svar från Musicgen
We're very sorry you didn't like our app. We have tens of thousands of satisfied users. Use the Subscription Management feature within the app. You can find this option by clicking the gear icon in the upper-right corner of the app. Each subscription type has instructions for canceling it.
You can also follow the direct link in the email you received when you purchased the subscription. Please check your spam for this email.
This this is nothing but a scam
This is nothing but a scam.
My bank contacted me to advise me of this. Yes I did ask for a free trial, then emailed to cancel it. Now, 2 months later they try and charge my card $43.
I have asked my bank to report it as fraud to the Australian Federal Police.
My bank has put them on the banned list so that I will not be scammed by these people, EVER.
28 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! We'd like to clarify that we don't use any fraudulent schemes. Before purchasing a subscription, we indicate how much in-app currency will be provided with the subscription. Different effects have their own generation costs. It's also worth noting that we don't offer a free trial.
If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. You can find this option by clicking the gear icon in the right-hand corner of the app. Each subscription type has instructions you can follow to cancel your subscription.
If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track down your subscriptions.
What in the world is going on here at…
What in the world is going on here at MusicGen SP??? I canceled this app within a few minutes of downloading, and they continue to charge me. $6, $29.98, $29.98 again. Via email they say they have FINALLY canceled the subscription, but can't really verify those charges were ever made. I can, and sent them THEIR transaction codes that came with the three charges. Avoid these clowns. The app wasn't even good and tried to instantly upcharge me. Ridiculous.
17 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! We'd like to clarify that we don't use any fraudulent schemes. Before purchasing a subscription, we indicate how much in-app currency will be provided with the subscription. Different effects have their own generation costs. According to the subscription terms, payment automatically renews unless cancelled before the end of the period.
Regarding financial information, we don't track payments; this is handled by the payment system you used to pay for your subscription.
They take your money and do not give…
They take your money and do not give you a video. The video is supposed to be for a seven day trial, but they don’t give you the video you created, they give you a bunch of excuses when you write to Customer Service, and they also don’t give you a refund. So it’s a scam.
13 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hello! We are sorry to hear that you are not satisfied with our app. Have you contacted support@aimusic.zendesk.com to report your issues? It usually takes a few days to process requests, but we always respond to your inquiries.
Charged for a subscription I didn’t…
Charged for a subscription I didn’t authorise. Emailed company but they said
‘We don’t refund’ I hadn’t downloaded their App and the company didn’t show up on my emails or my subscriptions through PayPal and Apple Pay. Luckily my Bank investigated it and they have refunded me which I’m happy about.
7 februari 2026
Omdöme utan inbjudan
Svar från Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account. You can contact our support team at support@aimusic.zendesk.com to look into this in more detail and get assistance.
Svar från Musicgen
Hello! Please clarify your feedback so we can improve your experience.
This app is a game-changer for my…
This app is a game-changer for my YouTube channel! I needed bespoke background music that felt fresh, not generic stock tunes. I just input the emotion—"tense build-up, synthwave feel"—and AI Music delivered a perfect, custom track every time. It saves me so much time and makes my content stand out. Worth every penny for creators! 💯
3 oktober 2025
Omdöme utan inbjudan
Svar från Musicgen
Wow! Thank you for your feedback. We’re thrilled and inspired that you liked it. 🎶
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.